Desktop Adsministrator

Sam Beltran

Over ** years of experience in IT Support Engineering

Email: *********@*****.*** Mobile: 925-***-****

LinkedIn: http://www.linkedin.com/in/sambeltran

Summary

I have over 20 years of experience in the field of technology. Over the past decade, I have been supporting end-users with their technical challenges and collaborating with other departments on special IT projects. These challenges vary from a basic password reset, complex file permission access to developing new hire procedure.

Experience

The Bay Club Company

Helpdesk Technician

March 2024 - Present

San Francisco, California

• Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and operating system. Daily routine issues:

o VPN connectivity issues

o Printer connectivity

o File Share access

o Mitel Phones (MITEL Connect Director):

§ Forwarding

§ Hunt group

§ Resetting

o File Share access

o Troubleshooting software applications:

§ Office 365 (Outlook and licensing)

§ Adobe Acrobat

§ Windows 10 and 11 (features, patches and drivers)

• Set-up of new hires’ desktop computer or laptop, email account, LAN connectivity to printers, scanners, server, etc.

• Maintenance of email accounts/directories (add new hires, delete/deactivate and/or redirect terminated employees’ email account, etc.)

• Detect, diagnose, and resolve security issues

• Monitored network connectivity and LAN performance at all 15+ sites/centers

Teleflex Incorporated – (Acquired Neotract in 2017)

Sr. Desktop Administrator

May 2015 - January 2024

Pleasanton, California

• Responded and identified computer and device problems.

• Troubleshoot installed apps issues and file access

• Worked directly with the local HR to shut down AD accounts and redirect mailboxes.

• Worked closely with the End-Point Team on new hires setup for new AD accounts creation and mailboxes.

• Maintained IT inventory such as laptops, iOS devices, adapters, monitors, keyboards, etc.

• Setup individual 8x8 accounts.

• Worked closely with the Quality and Regulatory team, during the FDA audit.

• Monitored and maintained Help Desk tickets in the Remedy system.

• Imaged and deployed refurbished PC and mobile device hardware

• Setting up workstations

• Manage MS TEAMS Calendars for all conference rooms

Neotract (Jumpstart Technology Consulting, MSP)

System Support Engineer

September 2013 - April 2015

Mountain View, CA

• Hardware and Software Deployment – Desktop and laptop imaging and software deployment.

• AD and Exchange Provisioning – Maintained user accounts, permissions, email and DLs.

• Cloud Storage for Sales Team – Setup and managed Dropbox

• File & Print Management – Provisioning and troubleshooting

• Managed a Carbonite for off-site Back-up Disaster Recovery system

• Managed NetApp for on-prim storage

Additional work history is available at http://www.linkedin.com/in/sambeltran Page 3 3

Education

Bachelor of Science - BS

Heald College-San Francisco

September 1980 – July 1985

MCSE 2000 – Windows

Intense School of Technology

Oct. - 2002

Fundamentals of Strategic Planning

American Management Assoc, San Francisco, CA

April - 2005

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