Employee Relations Total Rewards

Duncan Harwood, SHRM, SCP

*********@*****.*** 214-***-****

https://www.linkedin.com/in/duncan-harwood

Summary

I am an accomplished HR Consultant and Leader with extensive global experience, specializing in HR transformation, talent management, total rewards and leadership development. I have a proven track record in developing strategic HR performance improvement initiatives that improve business performance while fostering an inclusive and engaging culture. My expertise includes executive, manager and staff recruitment, development, coaching, employee relations, total rewards, HRIS management (Workday, UKG, ADP-WFN, Paycom).

Experience

Chief People Officer

RPOA Advisors, Inc. Plano, Texas 05/2022 - 12/2024

Worked with all executive leaders, served on the Executive Leadership Team, managed and transformed all HR-related processes: recruiting, onboarding, payroll, benefits, time & attendance, performance management, employee relations, learning and development, and HRIS management.

Member of ELT. Managed Total Rewards (Compensation, Benefits, PTO, employee stock plans (RSU, ESOP)

Managed Benefit plan renewal and enhancement with support from Lockton

Converted 401(k) Plan, designed and implemented new ESOP,

Advised managers on effective use of performance improvement plans (PIP)

Recruited and hired and onboarded new CFO and CIO.

Resigned effective 12/31/2024 to focus on my LLC (see below)

Independent HR Advisor: Harwood Consulting Associates, LLC 04/2018 - 05/2022

Engaged for interim HR roles or HR improvement projects for companies, ranging from 140 EE to 50,000 EE:

Deca Dental Group: Interim CHRO for (fast-growing Health Care Provider - 4000 EE) acquired by private equity company (one year)

Impact Property Solutions: Served as interim HR Director for commercial construction company. Owned by Private Equity firm. Transformed HR, including implementing full suite of ADP's WFN Cloud Solution (PR, HCM, Benefits, 401(k), LMS, Recruiting, Compensation, Performance) and providing, workforce planning, leadership development and talent management program capabilities and processes. Managed Employee Relations (conflict resolution, discrimination and harassment, wrongful termination claims, etc.)

Banner Health: Advised large Hospital System (- 50,000 EE) with its Workday Implementation as HCM solution consultant to enhance functionality of Workday HCM. 5 months

Arkansas Children's: Served as Interim SVP of Total Rewards for (10 months), improving performance of Compensation and Benefits Planning, Design, Analysis and Administration by transforming total rewards (strategy, people, process and technology), leveraging enhanced Workday functionality (benefits, compensation, salary survey analysis, payroll and recruiting) to achieve strategic goals of improved Human Capital ROI (higher retention, lower labor costs, better employee and patient/family engagement scores

Escalon: Served as VP HRBP for global BPO company providing services to technology startups. Assisted with the design of the HRBP role required to support fast-growing tech companies, including workforce planning, candidate selection, onboarding and assimilation into the assigned business unit and HR organization

Chief Human Resources Officer & Professional Services SVP:

OneSource Virtual (OSV) 07/2013 - 04/2018

OneSource Virtual (OSV), a Workday Services Partner, providing Workday deployment and payroll, tax services (grew from 125 employees to 900 employees in US, Canada, Ireland & UK).

Built HR Business Partner capabilities, supporting business unit executives.

Consulted with COO and CEO as well as Private Equity investor to develop and execute strategy to transform global OSV Workday Professional Services (PS) business unit (Workday deployment services) by implementing new organizational structures and talent management capabilities to better recruit, onboard, develop and manage Workday certified professionals.

Designed and implemented employee relations policies, procedures and tools, managing all employee relations issues and investigations while training HRBPs and generalists.

Optimized Job Architecture with Workday HCM, creating a global job framework, enabling talent management strategies and programs targeted to improve employee recruitment, rewards, engagement and retention.

Led the design and execution of Employee Engagement survey resulting in improved employee engagement, retention and customer experience.

Created Total Rewards strategy and implemented compensation, benefits, wellness and equity plans.

Established HRIS team to manage OSV's Workday HCM SaaS administration, including Workday HCM, Payroll, Time Tracking, Recruiting, Benefits/OE, Advanced Compensation, Talent Management, Integrations with benefit vendors.

Chief Human Resources Officer

InVentiv Health 07/2012 – 07/20213

Provided leadership to post-merger executive team to consolidate disparate HR capabilities into one globally integrated HR function.

Served as HRBP to C-Suite to drive talent strategy development and execution.

Formed HRBP team, hiring and onboarding HRBPs for four business units.

Designed and implemented new performance management framework, employee engagement and communication capabilities, bolstering engagement and retention.

Built HR shared services and Recruiting organization in US, Canada, Europe, Japan, Singapore.

Improved employee relations capabilities by implementing guidance/training for managers to enable. more effective performance evaluations, frequent feedback and fair/equitable progressive discipline.

Principal/Partner, HR Transformation

Arthur Andersen/PricewaterhouseCoopers (PwC) 07/1997 - 07/2012

Dallas, TX

Partner, Human Capital Advisory services with Arthur Andersen and promoted to Practice leader for PwC's HR Transformation Practice, providing human capital advisory services, assisting companies with transforming their Human Capital Management strategies and capabilities to enable improve performance.

Advised CHROs, SVP HRs, CPOs as well as other C-Suite executives on improving the effectiveness and efficiency of their HR organizations.

Led HR transformations for large companies which included the design and implementation of HR shared services, HR Business Partner teams, Total Rewards, Talent Acquisition, Learning and Development, Employee Engagement and Culture strategies.

As Engagement Partner, led SAP/Success Factors, PeopleSoft/Oracle and Workday HCM implementations for large clients.

Served as HR Consultant to PwC's HR leadership team on strategic HR Talent initiatives including transforming Talent Acquisition capabilities and improving Performance Management processes and outcomes.

Principal, Employee Benefits, Retirement Plans

Mercer, Buck Consultants (Mellon Bank) 07/ 1990 – 07/1997

Education

Bachelor of Science

University of Kansas

Masters Diploma

Philadelphia Institute for Employee Benefits Training (Wharton School of Business, UPenn)

Certifications

Senior Professional of Human Resources (SPHR)

Human Resources Certification Institute

Senior Certified Professional (SHRM - SCP) (Renewal in February 2025

Skills

Age Discrimination

ADEA,

Change Management,

Civil Rights, EPA, Act, DEI, ADA, ADEA

Company Values, Culture, Engagement

Employee personnel management, Employee Relations –

Employment Law and Regulations,

ERISA, FLSA, FMLA, HR Business Partner,

HRIS ( Oracle, Workday, ADP WFN) - HR Technology,

HR Policies, Procedures, Processes,

HR Transformation ( People, Process & Technology)

Human Capital Management, Learning and Development,

Manager Training,

Merger/ Divestiture, NLRB,

Offboarding- agreements,

Organizational- Development,

OSHA Training and Compliance

People Strategy,

Regulatory compliance,

Retention – strategy

Talent acquisition, Title VII ( Employment Discrimination),

Total- Rewards, Strategy & Administration

Health/life/disability Insurance renewal

Wage & Salary Compliance

Workers Compensation

Workforce Planning.

Team Leadership

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