Work-From-Home Customer Service

Denise Sue Jenkins

**** ***** **, ****** *** Texas

Phone:786-***-****

***************@*******.***

********@*******.***

RELEVANT WORK EXPERIENCE:

Allied Universal Sacramento, CA

Flex Officer/ Unarmed Guard

Patrol premises regularly to maintain order and establish presence

Monitor and authorize entrance of vehicles or people in the property

Remove wrongdoers or trespassers from the area

Secure all exits, doors and windows after end of operations

Check surveillance cameras periodically to identify disruptions or unlawful acts

Investigate people for suspicious activity or possessions

Respond to alarms by investigating and assessing the situation

Provide assistance to people in need

Apprehend and detain perpetrators according to legal protocol before arrival of authorities

Always be available whenever an employee calls off or a manager or supervisor calls.

Walmart In San Leandro Ca

Cashier June 2019-February 2021

As a Cashier my duties were

Was to great customer with a smile.

Check the shopping carts to make sure it was empty

Scan all items

Move Efficiently so I can keep the line moving

Help scan debit and other cards when a customer couldn’t

Make sure my register was clean

Make sure my drawer was cleaned properly

Stand on my feet long periods of time

Take the go backs to customer service

Macy’s In San Francisco Ca

Cashier/ Fulfillment August 2019-October 2019

Handle cash, credit or check transactions with customers

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Bag items carefully

Greet customers when entering or leaving establishment

Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged

Answer customers' questions and get a manager if answer doesn't solve the issue

Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfaction

My duties as a Fulfillment associate were:

Picking items

Packing items

Putting shipping labels on items

Stacking them correctly so they can be sent out

Using a handheld device to track shipments etc.

Hss Inc in Oakland CA

Aviation Security/Security Customer Service October 2017-November 2019

I supervise several security programs and implement them in the airport

I was required to inspect, monitor, and screen all passengers to make sure that safety was maintained

Among working with airport security, police and staff we were responsible for controlling the access of people to bord the plane safely.

I also checked passenger baggage using Xray devices to detect prohibited and dangerous items

Resolving inquiries from passengers

American Guard San Leandro CA

Private Security February 2016- October 2017

I provided High quality customer service to all the job assignments I was sent on.

My duties were:

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controls traffic by directing drivers.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Maintains environment by monitoring and setting building and equipment controls.

Maintains organization's stability and reputation by complying with legal requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Contributes to team effort by accomplishing related results as needed.

Walmart Antioch, CA

June 2017-October 2017 Fabric Associate

One of my main responsibilities of a fabric sales associate is customer service. Customers should feel as if they are in a hospitable environment in which they are acknowledged.

Me being a fabric sales associate makes customers feel welcome to ask any question about the products sold and exercises patience with those requiring extra assistance.

I am always expected to help customers select the ideal materials for projects.

They depend on me to be able to know how to coordinate fabrics and pair them with the appropriate tools and accessories.

My job also requires me to suggest appropriate sewing patterns and sewing supplies to help a customer complete a project.

As a fabric sale associates, I am also responsible for cutting fabrics to a customer’s desired length and should be able to complete a purchase as a cashier.

As fabric sales associate, I have to be up-to-date on a store’s sales and promotions.

Civicorps Oakland, CA

August 2014-October 2015 Corps member

As a Corps member at Civicorps I am part of a crew of 4-8 people working on conservation projects throughout the East Bay Community.

We work on projects with sponsors including East Bay Regional Parks District, CalTrans, EBMUD and The Alameda County Flood Control.

Skills earned while working as a corps member include using and maintaining Power tools, landscape and trail maintenance and job site safety.

Macys San Francisco, CA

November 2014-Febuary 2015 Recovery

oClear work areas, empty trash cans and dispose of empty boxes. Organize hangers, pricing guns, tagging guns and all other store Supplies.

oKeep emergency exits free of clutter. o Fill up empty spaces with overstock and back stock. o Straighten all merchandise on the sales floor.

oBring all products to the front edge of the shelf or move peg hook items forward to maintain a full appearance. Use both hands as you move along straightening each item.

o Collect any damaged or opened packaging, and other trash, that has been discarded. o Check expiration dates on perishables and other consumable items.

o Check all signage and replace any missing tags, labels or signs. Dust the tops of racks, cases and other fixtures with a clean dishrag and duster, Sweep the aisles, vacuum carpet and mop the floor.

Ecullet Inc. San Leandro, CA

May 2012- March 2013 Sorter

Shipping and receiving

Sorted on a conveyer belt removing recyclables and garbage.

Eagle Wings Center Hallandale, FL.

July 2008-July 2010 Program Assistant/Call Center

Maintained and updated filing, inventory, mailing and database Systems. Answer telephones, direct calls and messages.

Compile, copy, sort and file records of office activities and business transactions. Complete work Schedules, manage calendars and arrange appointments.

Civicorps High School Oakland, CA Graduated with honors and obtained my high school diploma in 2015

Cosumnes River College Sacramento, CA still attending for my Health Information and Technology Since 2022

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