Administrative Assistant Customer Service

ADRIAN ANTHONY

Hammond, IN ***** 708-***-**** ******.*********@*****.***

SUMMARY

Experienced professional with a versatile background spanning roles in hospitality, healthcare, customer service, and travel industries. Proven ability to excel in dynamic environments, both independently and as part of collaborative teams. Adept at delivering exceptional service and fostering positive client interactions. Skilled in communication, problemsolving, and adapting to diverse situations. Eager to contribute my expertise and dedication to a forward-thinking organization that values adaptability, customer satisfaction, and operational excellence. SKILLS

• Customer Relations

• Communication

• Safety Awareness

• Problem Solving

• Multitasking

• Team Collaboration

Hospitality Excellence

Adaptability

Service Orientation

Medical Expertise

Administrative Skills

Remote Proficiency

EXPERIENCE

Roseland Community Hospital – Chicago, IL 4/2021 to 6/2023 IT Administrative Assistant (Contract Robert Half)

• Provided technical support to hospital staff, troubleshooting hardware and software issues, resulting in improved efficiency of daily operations.

• Assisted in the implementation of a new electronic health record system, facilitating seamless data management and information access.

• Collaborated with cross-functional teams to conduct software updates and system maintenance, ensuring optimal performance of IT infrastructure.

• Managed user accounts and access privileges, enforcing security protocols and maintaining data integrity.

• Responded to helpdesk requests promptly, resolving technical problems and offering user training to enhance technology proficiency.

• Contributed to the development of IT documentation and user guides, promoting user self-sufficiency in navigating common issues.

• Assisted in the planning and execution of technology-related training sessions for hospital staff, fostering a techsavvy environment.

Ingalls Memorial Hospital – Harvey, IL 3/2021 to 7/2021 ER Admitting / Registration Representative (Contract)

• Efficiently managed patient registration and admission processes in a fast-paced emergency room environment, ensuring accurate and timely information capture.

• Communicated with patients and their families compassionately, addressing inquiries, explaining procedures, and providing a welcoming atmosphere.

• Verified insurance coverage and facilitated payment processing, minimizing delays and streamlining billing procedures.

• Collaborated with medical staff to ensure seamless patient flow, prioritizing urgent cases while maintaining accurate records.

• Assisted in the coordination of patient transfers and admissions, liaising between hospital departments and external facilities.

• Maintained strict adherence to privacy regulations (HIPAA), safeguarding patient confidentiality and sensitive medical information.

NorthShore Health Center – Chicago, IL (OB/GYN Department) 11/2019 to 1/2020 Medical Assistant (Contract)

• Supported OB/GYN medical professionals in delivering patient care by assisting with examinations, procedures, and patient histories.

• Prepared and maintained examination rooms, ensuring a clean and organized environment for patient visits.

• Facilitated patient scheduling and appointment coordination, optimizing clinic efficiency and minimizing wait times.

• Assisted in collecting and documenting patient vital signs, medical histories, and other pertinent information. Conducted patient education on various medical topics, promoting wellness and informed decision-making.

• Managed the inventory of medical supplies and ensured proper sterilization of equipment, promoting a safe clinical environment.

South Suburban Physical Therapy – South Holland, IL 2016 to 2019 Physical Therapy Assistant

• Collaborated with physical therapists to execute personalized treatment plans, aiding patients in rehabilitation, pain management, and improving mobility.

• Conducted therapeutic exercises, stretches, and modalities under supervision, contributing to patient progress and overall well-being.

• Assisted in patient assessments, documenting progress, and communicating effectively with the healthcare team to adjust treatment plans.

• Educated patients on at-home exercises and self-care techniques, empowering them to take an active role in their recovery.

• Managed equipment and supplies, ensuring a safe and organized environment for patient treatments and therapies.

Kelly Services Employment Agency – Chicago, IL 2009 to 2014 Administrative Assistant

• Provided comprehensive administrative support to diverse clients through Kelly Services, demonstrating adaptability and efficiency.

• Managed calendars, scheduled appointments, and coordinated meetings, optimizing time management for various professionals.

• Produced high-quality documents, presentations, and reports, showcasing strong attention to detail and organizational skills.

• Responded to client inquiries and resolved issues promptly, fostering positive relationships and ensuring client satisfaction.

• Maintained accurate records and databases, contributing to efficient data management and retrieval. Hedges Clinic – Frankfort, IL 2008 to 2015

Administrative / Medical Office Assistant (Contract Robert Half)

• Managed front desk operations, greeted patients, scheduled appointments, and maintained a welcoming environment.

• Coordinated patient check-in and check-out processes, ensuring accurate billing and efficient patient flow.

• Handled insurance verifications and pre-authorizations, minimizing billing errors and streamlining reimbursement.

• Assisted medical staff in organizing patient records, ensuring easy access to vital medical information.

• Responded to patient inquiries and provided information about clinic services and procedures in a clear and professional manner.

Tiger Direct – Chicago, IL 2005 to 2006

Account Manager

• Managed a portfolio of client accounts, consistently exceeding sales targets by 15% through strategic product recommendations and excellent relationship-building.

• Conducted in-depth market research to identify customer needs and trends, resulting in the implementation of targeted sales strategies that increased client retention by 20%.

• Collaborated closely with cross-functional teams to streamline order processing, ensuring timely delivery and resolving any issues promptly to maintain high customer satisfaction.

• Provided exceptional customer service by addressing inquiries, resolving concerns, and offering product knowledge, resulting in a 95% positive feedback rating from clients.

• Initiated and led weekly sales meetings to share insights, discuss industry updates, and foster a cohesive team environment that improved overall sales performance.

• Developed and maintained accurate sales records, forecasts, and reports, enabling data-driven decision-making and enhancing team efficiency.

EDUCATION

TTI Medical Training Institute – Chicago, IL 06/2012 to 07/2013

• CPR Certified, 2014

• Certified Medical Assistant, 2013

• Certified EKG Technician, 2013

• Certified Phlebotomist, 2012 with 50 hours of clinical training Highland Park Community College – Highland Park, MI

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