Business Analyst

Ali Tinwala

Houston, TX

806-***-**** **********@*****.***

Business Analysis Project Management Data Analysis

Process Improvement, Trilingual, Solution Oriented, Waterfall/Agile

www.linkedin.com/in/alitinwala110/

Results-driven Business Analyst with an extensive track record in analyzing complex business challenges and implementing process optimizations. Recognized for delivering impactful solutions that enhance operational efficiency, while fostering collaboration among key stakeholders through strong interpersonal abilities.

Key Skills

Business Analysis: Requirements elicitation, user stories, process flows, use cases, mock-ups/wireframes, business acumen, process improvement, functional/technical.

Project Management: Agile/Waterfall methodologies, Gnatt chart, scrum/kanban, backlog prioritization.

Data Analysis: SQL, ETL, data mapping, data modeling, quality assurance.

Tools: Jira, Azure DevOps (ADO), Visio, MS Office suite, SQL server, SAP, Oracle JDE.

Soft Skills: Communication, problem-solving, analytical thinking, interpersonal, cross functional collaboration, leadership, customer/delivery focus.

Experience

United Airlines Nov. 2022 – Sept. 2024

Business Analyst

Collaborated with product owners to elicit and document requirements using Azure DevOps (ADO), driving business and technical studies for better business solutions and guidance on implementation.

Understanding of Collab’s complex architecture and sole hosted features (Role selection, EasyChat, Alerts) as an extension for current existing applications used by United.

Led the migration and creation of over 70+ enterprise-scale alerts for United employees at NOC and SOC levels, using manual or automated triggers for their respective media channels, based on role privileges and scenarios.

Promoted minor redesigns of an existing prototype for alert management, alert template and user actions, enabling autonomy for business users via a self-service admin console.

Designed a comprehensive role architecture by leveraging existing attributes and creating unique identifiers, enhancing operational efficiency by implementing role-based security for over 200,000 end users.

Created awareness between business and end product by providing successful visibility on role groups and permissions prior to production security roll out impacting both desktop and mobile users.

Produced detail mock-ups for development team, emphasizing first-time-right delivery.

Constructed a mindset across the team using process improvement and best practices by following a robust Agile methodology.

Understanding ACARS and its core functionality provided with its distinct IMI/SMI code combination leading to crop use cases for uplink/downlink transmissions and exception scenarios.

Attended testing (unit, integration and UAT) sessions to manage expectations.

Utilized strong analytical and communication skills to provide consultative leadership in front of stakeholders and act as a proxy product owner (PO) in front of development team.

Occidental Petroleum (OXY) Sept. 2021 – Oct. 2022

Business Analyst

Converted business, functional, technical requirements into actionable user stories using Jira, adhering to Agile/Scrum methodology.

Designed a solution by presenting As-Is and To-Be data model via entity-relationship diagram (ERD) and creating process improvement flow in Visio to optimize alarm assignments, eliminating reliance on the third-party vendor, Otars.

Enhanced the Field Mobility app for well operators to manage their facilities, providing features like route mapping and real-time alarm notifications to improve operational efficiency.

Worked on integrating Nexus and Asset Manager (PI tags) to capture real-time data for each well attribute, enabling a time series data model to optimize uptime and downtime tracking metrics.

Created mock-ups/wireframe to help team visualize development outcome.

Acquired in-dept knowledge of OXY’s infrastructure, including both custom web (Nexus) and mobile (Field Mobility) applications.

Continuously structured product backlog of user stories to lay out future sprints ensuring successful iterations.

United Airlines March 2021 – Sept. 2021

Business Analyst

Utilized customer-facing channels, including ISA (Inflight Service Application) and UA (United App) and their data to assess and prioritize application enhancements.

Maintained a proactive product backlog in Jira, forecasting two sprints ahead with new and existing user stories to optimize sprint planning and delivery.

Created a To-Be process workflow in Visio for a new enhancement to the pre-order economy buy-on-board project.

Defined a new response data structure for efficient storage in Couchbase, optimizing data retrieval and generating JSON files to pass over to the ISA mobile application (iOS).

Assisted in defining flight segments, preorder windows, eligibility, and FMS catalogs by creating ‘events’ based on business rules, and reused premium cabin categories to define 'nested segments' overall enhancing performance and optimizing data volume capture (.com & UA).

Collaborated with the UI team and developers to integrate pre-order purchases into the seat map for flight attendants, using adapters to map and merge food product data, enabling visibility of customer orders and seat assignments via ISA.

Attended user acceptance testing (UAT) sessions with QA and then with business to align expectations.

National Oilwell Varco (NOV) Feb 2020 – March 2021

Business Analyst

Led requirement elicitation, backlog refinement, and planning sessions using Scale Agile Framework and ADO, ensuring clarity, prioritization of user stories and alignment with business needs.

Assisted the QA team in ensuring test cases met acceptance criteria and business requirements, maintaining quality assurance throughout software development lifecycle (SDLC).

Produced design artifacts, including process flowchart and UI prototypes/mock-ups to guide development team.

Proficiently created data models and business information flows and co-relate to system design to custom crafted reports (RMS).

Directed the migration of RigSense Core to Edge (cloud), integrating existing and enhanced features for improved well management and drilling operations at wellsite’s and pads.

Was engaged in several projects (RigSense Core & RMS) in parallel with different development resources, QA and product owners.

Effectively communicate complex ideas in writing, speaking, and presentation. Including but not limited to, creative "out of the box" thinking and champion ideas for unconventional solutions.

Developed technical expertise in business domain to deliver consistent solutions, driving project success with clear, concise, and testable requirements, while consistently meeting sprint goals.

Attended testing (unit, integration and UAT) sessions to manage expectations.

LyondellBasell Sept 2019 – Feb 2020

Business Analyst

Managed the analysis of multiple SAP HCM projects concurrently, including Compensation, Employee Central, and Rewards & Recognition, following the Waterfall methodology.

Increased business acumen across all interface points and key factors driving business decisions, helping managers better understand business opportunities.

Assisted project managers in balancing the project management resource pool, throughout planning, execution and delivery.

Assisted in creating an As-Is SAP architectural diagram for all 212 active interfaces supporting the current on-prem HCM modules.

Developed test cases, assisted in creating test scripts using Selenium and authored functional specification documents (FSDs) for multiple modules.

Led the development, testing, and implementation of interfaces for SuccessFactors integration, driving the transformation of on-prem SAP HCM to SAP Cloud Employee Central.

Chevron Sept 2018 – Sept 2019

Business Analyst

Led multiple projects (RMRPDA & WITSML) simultaneously, coordinating with various development teams and product owners.

Consistently met with stakeholders and product owners to groom the product backlog, prioritize users stories in Jira and capture functional and non-functional requirements, ensuring alignment with business objectives.

Created comprehensive documentation, including software requirement specifications to facilitate a smooth transition to operations (TTO) for the support of newly implemented systems.

Lead and attended daily scrum meetings and Agile ceremonies to discuss progress with offshore developers.

Developed mock-ups, simplified user stories through elicitation, defined acceptance criteria (AC) and coordinated testing to ensure solutions aligned with business needs and sprint goals.

Regularly leveraged Hive within Cloudera Data Platform (CDP), utilizing Hadoop (HDFS) ecosystem to map tables to new data attributes and create Spotfire dashboards for forecasting production and predicting upstream asset performance.

Exercised strong decision making, mandated across the team as a proxy to the product owner.

Assisted in identifying and defining test scenarios and test cases necessary to validate user stories.

Business analyst role in custom application development and data integration projects.

Worked under the umbrella of ETC (Energy Technology Center) part of EDAP (Enterprise Data Analytics Project) team.

Oil States International Sept 2016 – Sept 2018

Business Analyst

Collaborated with decision makers, system owners, and end users to define business, financial, and operational requirements, to identify and optimize solutions to system issues.

Participated in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Conducted research on software and hardware products to support purchasing decisions by creating a business case for investments.

Created systems models, specifications, diagrams, and charts to provide direction to system programmers.

Created ad-hoc SQL queries for data analysis, including stored procedures and inner joins on multiple tables.

Analyzed data from multiple disparate sources to generate actionable insights to ensure measure on data quality and data integrity.

Performed some level of ETL via SSIS providing holistic view of data format and structure, leading to build on data dictionary.

Developed a functional specification document (FSD) for RFGen and Oracle JDE integration, using a Waterfall methodology within the software development life cycle (SDLC).

Halliburton May 2015 – April 2016

Business Analyst – QA

Led workshops and working sessions with functional groups to create 2 of 11 End2End test plans.

Partnered with the functional team to map the As-Is process in Visio, and perform a gap analysis to identify technology and processes inefficiencies.

Collaborated with project teams to analyze business needs and dependencies for the Sputnik and Discovery product service line divestures, while supporting project managers in creating metrics and status reports on milestones, risks, mitigations and achievements.

Worked closely with 9 business analysts, each overseeing a different project track, to create and finalize requirement traceability matrix (RTM) for their respective projects.

Led triage meetings within the software development lifecycle (SDLC) using Waterfall methodology to manage bug defects in MS Team Foundation Server (TFS) and HP Quality Center.

Assisted in creating the implementation strategy, cutover list, and schedule using MS Project, collaborating with cutover leads and project managers across 22 functional areas.

Assisted a team of 11 in provisioning and managing the cutover of 2,000+ tasks and sub-tasks for the divestiture project, overseeing the entire process from infrastructure and mobile devices to applications.

Prepared cutover strategy, identified key cutover objects, and coordinated with project managers to ensure seamless migration of SAP and Non-SAP systems from Halliburton's domain to DivestCo domain.

Designed a workflow in Visio to map the sequence of activities across different functional areas during the blackout/dress rehearsal.

HESS Corp. Oct 2014 – April 2015

Business Analyst

Owned deliverables such as business requirement documents (BRDs), functional specification documents (FSDs) and technical specification documents (TSDs) among several cross functional teams, ensuring consistency and level of detail is in parallel to the stakeholders requirements.

Led scrum and status meetings with various internal teams to identify impendent issues.

Served as a liaison between business stakeholders, the SAP SuccessFactors configuration team, the data migration team and 3rd party vendors to ensure seamless collaboration and alignment.

Conducted interviews, meetings and Joint Application Design (JAD) sessions to gather requirements effectively.

Led the development, testing, and implementation of 32+ BizTalk interfaces for SuccessFactors integration with third-party applications, driving the transformation of on-prem SAP HCM to SAP Cloud Employee Central.

Converted functional requirements into a workflow design using Visio for a concise and visual point of view.

Coordinated with offshore QA and application vendors to oversee testing and address issue resolutions.

Assisted in administering SharePoint by managing user access, creating permissions, updating content, adjusting navigation and configuring views for multiple projects stakeholders.

Analyzed data segments and data structure between test files and source/target documents from the SuccessFactors system to third-party subsystems.

Applied a hybrid Waterfall-Agile model within the software development lifecycle (SDLC) framework, following E&P IT PMO guidelines to ensure timely delivery of the HRT project.

Service Corporation International July 2012 – Sept 2014

Business Analyst

Liaise between the business and IT teams for deployment of new enhancements using UX methodology and mockup process for value-add usage of HMIS application, running on ASP.Net.

Gathered and documented business requirements, configuration designs, gap analysis, test plans/results, and other deliverables required by the project as determined by the project manager.

Adhere project guidelines based on business functional specs and business rules while revising use cases created in earlier phase to reflect system and user correlation.

Leveraged VSTS to test and identify bugs in use case scenarios during regression testing, negative testing, and error/bug retesting under the Waterfall methodology.

Provided business analysis and coordinate activities to achieve goals of IT projects, including system design, implementation and production support of the HMIS system for the client’s business needs.

Versatile consult on impact assessments to Production environments and process improvement; for projects such as, Microsoft connectivity issue, AZ052 interface, and technical parameters for the OAS application to successfully operate on end users hardware for a more robust productivity.

Enhanced HMIS application security for 10,000+ users, improving operational efficiency via SQL Server.

Performed data analysis using Excel, SQL, and other tools necessary to query the database and generate reports.

Directed multiple projects concurrently and spearheading initiatives to increase the efficiency and adeptness within the organization.

Education

Texas Tech University, Lubbock, TX – 05/2012

Bachelors in Management Information Systems

GPA: 3.4

Northwestern University, Chicago, IL – 06/2019

Masters in Science in Data Science

GPA: 3.6

Additional Skills

Technical Skills

Languages

Microsoft Office Suite (Power Excel User), Microsoft Project, Microsoft SharePoint, Outlook,

Microsoft SQL Server, MS Business Intelligence (SSIS, SSAS, SSRS), Visio, Lync, CMS (Joomla), VMware, JIRA, Heat/Heat Cloud, HTML, Footprints, SAP/ Success Factors/Employee Central, SQL, ASP.NET, UX/UI, HP Quality Center, Team Foundation Server, SaaS, JD Edwards, RTMS, Hue (Impala and Hive), HP ALM, Mobile App, Azure Dev Ops (ADO), SnagIT, Power BI.

Trilingual – Urdu, Gujarati and Hindi

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