Customer Service Beverage Manager

Lindsay Graver

Food & Beverage/ Holistic Nutrition & Wellness

Wilmington, NC 28405 **************@*****.*** +1-570-***-****

Professional Summary

Passionate and team oriented food and beverage professional with a culinary diploma focusing on holistic nutrition and wellness. Dedicated to promoting a positive work atmosphere while still providing an exceptional dining experience. Talented at recruiting, training, motivating and maintaining a strong team. Successfully increased employee retention with daily pre-shifts and post-shifts, employee recognition, as well as employee competitions and incentive programs. Great customer service and conflict resolution skills. Efficient in managing inventory, ordering supplies, controlling labor costs and scheduling. Looking for an employer that I can learn from and grow with!

Work Experience

Bartender

Morrison Living-Wilmington, NC

2022-2024

●Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

●Participated in monthly team meetings to discuss new promotions or menu changes

●Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections

●Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

●Maintained inventory levels of bar supplies, notifying management when reordering was necessary

Employment Gap

Personal Medical Leave-Wilmington, NC

2021-2022

●Took 2 years off my career to treat a cancer diagnosis. The surgery and treatments were successful.

Assistant Beverage Manager

SKYTOP LODGE-Skytop, PA

2021

●Ensured all banquet bars were staffed, stocked, and set up according to BEO.

●Successfully hosted the 2021 Summer Beer Fest by developing good relationships with vendors and booking popular as well as up-and-coming local beer breweries.

●Efficiently managed all payroll corrections through Paylocity.

●Collaborated with the food and beverage manager to develop menus, pricing strategies, and promotional activities

●Coordinated with vendors to negotiate contracts for the purchase of ingredients, beverages, equipment, or services at competitive prices

●Communicated with kitchen staff to ensure timely preparation and delivery of meals according to customer orders

●Conducted regular meetings with staff members to communicate goals, provide feedback, and address any concerns or issues

Restaurant Assistant General Manager

Kalahari Resorts & Conventions-Pocono Manor, PA

2015-2021

●Led a team of 45 employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction

●Created a Signature Sangria menu that increased wine sales by $9,000 for the month of February 2021

●Completed all administrative work, including New Hire onboarding paperwork and EON reports, and conducted staff annual evaluations accurately and in a timely manner.

●Handled any corrective action for any and all violations of company policies, rules, and procedures made by an associate

●Instituted cross-training programs to enhance staff versatility and ensure smooth operations during peak hours

●Collaborated with the executive chef to develop seasonal menus that showcased fresh ingredients and met customer preferences

●Maintained high levels of customer satisfaction through proactive problem-solving techniques and prompt resolution of complaints

●Managed scheduling of staff members to ensure appropriate coverage during peak hours while controlling labor costs

●Developed training materials for new hires regarding company policies, menu items, service standards, etc

Bar Manager/Bartender

Ned's on Ninth-Stroudsburg, PA

2013-2015

●Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service

●Maintained high standards of cleanliness and organization behind the bar area to ensure efficient workflow and compliance with health regulations

●Scheduled live entertainment and events while staying within strict budget

●Utilized strong leadership skills to motivate the team during busy shifts while maintaining quality standards of drink preparation

Education

College Degree in Holistic Nutrition & Wellness

Auguste Escoffier School of Culinary Arts - Remote

September 2022 to December 2023

Skills

●Management Skills: Cost control, Inventory management, Payroll, Staff training, Schedule management

●People Skills: Conflict resolution, Customer service, Employee retention, Leadership, Team player

●Bar & Restaurant Specific: Bartending, Craft beer experience, Culinary experience, Food handling, Food safety & sanitation, POS/Micros, Wine sales

Additional Skills: Administrative experience, Budgeting, Communication skills, Creativity, Detail-oriented, Organizational skills, Problem-solving, Time management

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