Customer Service Warehouse Associate
Resume:
Shanon Shear
+*(***) ********************@*****.*********, NY 13021
Willing to relocate to Auburn, NY 13021 or Auburn, NY
Summary
Dedicated to maintaining clean, organized and safe entrances. Knowledgeable about charging carts, restocking wipes and organizing carts. Bringing 4 years' experience in retail and a superior work ethic. Responsible retail professional skilled in protecting assets, watching cashier lines and restocking merchandise on sales floor. Flexible schedule and physical capacity to handle long shifts. Outstanding customer service skills. Positive and upbeat Customer Host successful at comparing bags and receipts, directing guests and monitoring security. Strong people skills, excellent a ention to detail and an a entive nature. Familiar with Asset Protection operations and skilled at stepping in to back up employees. Skilled at assisting cashiers, customer service and floor employees in any way needed. Observant and dependable in reporting issues to supervisors. Trained in spo ing suspicious behaviors. Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive a itude. Reliable shipping professional well-versed in loading and unloading merchandise, storage arrangements and packaging guidelines. Solid inspector and self-motivated problem-solver able to make common decisions and completer regular job tasks with minimal oversight. Skilled at safe and efficient equipment operation, package moving and shipment preparation. Offering almost 4 years of experience in the field.
Work experience
Gas station/ convenience cashier
Speedway - Auburn, NYAugust 2024 to December 2024
Stock merchandise and keep things cleaned up . Plus get things ready for the next shift
Shift Leader
Dunkin' - Auburn, NYAugust 2022 to August 2024
Basically, I am in charge when the store manager or assistant manager is not at the store and when they are in the office. I know how to count the safe also how to count the cash drops from the registers from the day before and get the deposit ready to be dropped off at the bank. How to block and unblock products in the system. How to do returns. I can also take the exact dollar amount off someone's order if it is not working. Also to take a percentage amount off an order as well. Plus I also know how to shut down and clean the tap system. Basically close the store and get it ready for opening shifts in the morning.
Shipping/Warehouse Associate
Baxter - Skaneateles, NYJune 2021 to August 2022
Pulling orders
Shipping Orders
Kitting building parts
Putting away parts
Cleaning up
Restocking workstations
Shipping/Warehouse Associate
Kelly Services - Auburn, NYFebruary 2021 to June 2021
Pulling orders
Shipping orders
Kitting building parts
Putting away parts
Cleaning up
Restocking stations
Asset Protection Customer Host
Walmart - Auburn, NY March 2016 to February 2021
Watched entering and leaving guests for suspicious activities.
03/2016 - Current Looked in carts and bags to check merchandise against receipts.
Maintained safe and professional entry areas for positive appeal to every customer.
Answered customers' questions about hours, seating, current wait time and other information.
Operated cash register, collected payments and provided accurate change.
Shipping Associate
Kelly Services/Welch AllenAdd locationOctober 2013 to June 2016
Compared shipment contents with paperwork to support inventory
10/2013 - 06/2016 accuracy and records management.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Assembled product containers and crates.
Reviewed accuracy of documentation such as invoices and bills of lading.
Staged final products for shipment.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Department Supervisor/Sales Associate
Kohl's - Auburn, NYJune 2012 to September 2013
resource for both coworkers and customers.
06/2012 - 09/2014 Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Assisted customers by finding needed items and checking inventory for items at other locations.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer a mention on specific items.
Education
Associate of Science in Computer Science And Programming
ITT Technical Institute - Syracuse, NY2012
Associate of Arts in Liberal Arts studies
Cayuga County Community College - Auburn, NYMay 2008
GED
Shelby Community CollegeAdd locationJuly 1997
Skills
Customer service
Security monitoring
Merchandise inspections
Cashier experience
POS systems operations
Loss Prevention
English
Leadership development
Shift Management
Shipping & receiving
Order Picking
Packaging
Safety awareness
Leadership
Customer relations
Quality assurance
Restaurant experience
Java
Computer Science
Leadership skills
Data entry
Package preparation
Materials Handling
Merchandising
Asset protection
Manufacturing
Stock management
Communication skills
Package labeling
Receipt review
JavaScript
Basic math
Sales
Records Management
Warehouse experience
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