Customer Service Administrative Assistant
Resume:
Goleta, USA *****
********@*****.***
SUMMARY
Dynamic professional with a proven history in transforming compliance challenges into streamlined operations. Proficient in Microsoft Office and Salesforce, with expertise in event planning and customer service, contributing to enhanced database management and regulatory adherence. Combines strategic planning with strong people skills to drive operational excellence. Maintains over 10+ year of management experience, including a mid-level position.
COMPETENCIES
Microsoft Office Proficiency
Salesforce Platform Experience
Event Planning Expertise
Knowledge of EPA, FCC Standards, and State Healthcare filings
Travel Logistics Management
Proficient Customer Service
FDA Application Process Knowledge
Database Administration
Skilled in Social Media Strategy
Intellectual Property Filings
Compliance Assurance Specialist
Data Confidentiality
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/lorrie-hayes-harris-654a8613
Lorrie Hayes-Harris
EXPERIENCE
January 2023 - Current
Administrative Assistant to Director, Urgent Care Operations COTTAGE HEALTH Santa Barbara
Deliver comprehensive support to department leaders and teaching staff.
Oversees scheduling for Director and departmental staffing.
Drafts several types of correspondence and managed appointments and meetings.
Transcribes and distributes meeting minutes.
Generates work orders for maintenance and repair tasks.
Independently maintained and enhanced essential documentation of licensures of clinics.
Facilitate extensive staff and medical director scheduling.
Manage expense allocation and cost control.
Provides exceptional customer service to enhance companywide satisfaction.
Participates in shared governance meetings and decision-making.
December 2021 - June 2022
Customer Service/Ramp Agent ENVOY AIR Santa Barbara, USA
Directed aircraft on the taxiway to ensure safe and timely gate arrivals and departures.
Transferred passenger baggage, cargo, freight, and company materials up to 75 lbs. expertly.
Operate ground equipment such as tugs to assist plane push in/out of the gate.
Coordinate with internal team for on-time and safe departures.
Performed interior cleanings of aircraft.
Ensured smooth check-in and ticketing procedures for passengers.
Utilize reservation/ticketing software to rebook itineraries and issue boarding passes.
Communicated essential trip and belongings information to passengers.
Ensure flights are on schedule by collaborating with internal stakeholders.
March 2020 - November 2020
Executive Assistant to CEO DREAM FOUNDATION Santa Barbara, USA
Provided end-of-life Dreams for terminally ill adults and their families.
Operated as an entity without a profit motive.
Provided comprehensive administrative assistance to the CEO.
Supported diverse operational and administrative projects across the organization.
Utilized MailChimp, Constant Contact, and Salesforce for database management.
Supported recruitment and onboarding processes.
Provided technical support in an Apple-based office environment.
Executed detailed analysis of trademark information.
Captured key insights from meetings.
January 2020 - March 2020
Compliance Specialist TMJ CONCEPTS Ventura, USA
Specializes in creating custom-fitted prostheses for temporomandibular joint reconstruction.
Ensured business policies and practices conformed to laws and regulations.
Oversaw adherence to ethical standards through HIPAA-compliant employee training programs.
Examined ISO, BSI, and ANSI guidelines for risk management.
Revised standard operating procedures.
Aided in meeting FDA compliance requirements.
Aided in updating and improving job-related documents and training resources.
Facilitated planning processes for Board of Directors and Committee gatherings.
November 2018 - November 2019
Compliance Associate / Paralegal DIRECT RELIEF Santa Barbara, USA
Direct Relief operates as a humanitarian, nongovernmental organization.
Ensured regulatory compliance for wholesaler distributor involved in warehousing and shipping of prescription pharmaceuticals.
Ensured compliance with distributor licensing regulations in all states.
Administered continuous operations and revised existing SOPs.
Assisted in conducting compliance audits and investigations.
Aided in revising agreements with donors and program partners.
Facilitated preparation for Board of Directors and Committees meetings.
Served as notary for the company.
January 2016 - January 2018
Project Specialist AECOM Santa Barbara, USA
American global company offering comprehensive solutions in design, consultancy, construction, and management for a wide client base.
Rendered administrative and business assistance to Project Manager and team for Client Shell Oil Company.
Prepare meeting agendas, record minutes, create presentations, track action items and compile expense reports for team leaders.
Involved in collecting and organizing information on team utilization.
Assists team leaders with effective mentoring program management.
Contributed to the creation, assembly, and completion of client regulatory deliverables.
Assist PM in the developing change orders by tracking costs weekly by task or category.
Assist team with cost savings and safety initiatives, preparation of award nominations.
Gathers data and track progress towards meeting quarterly scorecard targets.
Assist PM with submitting data to Scorecard Leader
AECOM is an engineering firm that provides design, consulting, construction, and management services to a wide range of clients.
March 2013 - November 2016
Legal Assistant Suneva Medical Santa Barbara, USA
Organized and managed a privately held aesthetics company.
Delivered administrative support to Vice President, Legal Affairs and Vice President, Regulatory.
Supported executive management team in a quickly expanding aesthetic business as advisor to General Counsel and Chief Medical Officer.
Managed executive schedules and arranged meetings.
Oversaw FDA submissions processes for US and Canada.
Took on responsibilities of Stock Administrator, focused on correcting problems and ensuring compliance.
Prepares executive-level reports with sensitive information and necessary notarizations.
Ensured timely record-keeping of Board and Committee communications.
EDUCATION
August 2016
Paralegal I & II Continuation; Advanced Paralegal Training
CENTER FOR LEGAL STUDIES, Santa Barbara, CA
January 1993
Forensic Investigations
EVEREST COLLEGE, Los Angeles
January 1993
Diploma Legal Office Systems
SANTA BARBARA BUSINESS COLLEGE, Santa Barbara, CA
January 1990
Liberal Studies
SANTA BARBARA CITY COLLEGE, Santa Barbara, CA
FORMER EMPLOYERS
Microsoft Corporation (Administrative Assistant)
Washington Mutual (Regional Sales Coordinator)
Beall & Burkhardt (Legal Secretary)
Somera Communications (Executive Assistant)
Bacara Resort & Spa (Sales Coordinator)
Hollingshead International (Admin to CEO/Travel Coordinator)
Tenet Healthcare Corporation (Department Administrative Assistant)
ACTIVITIES AND HONORS
I am deeply involved with the Santa Barbara community for years during summer festivals.
Have been a member of local dance team for 8 years.
American Airlines CSA Certified
REFERENCES AVAILABLE UPON REQUEST
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