Administrative Support Assistant
Resume:
Estela Marys Gonzalez
Brandon, FL 33511
email: ************@*****.***
Resume
-Objective
To obtain an employment position where my knowledge and experience can be used to improve the performance of an organization in the fields of Administrative Support, Accounting and Office Management and where possible employment in home/office interior design. My personal characteristics include a very strong work ethic, attention to details, excellent communication skills and I am a very fast learner. I can help an organization become better and more efficient in its business operations.
-Experience
Performed a variety of clerical and administrative duties in the receiving, processing and filing of financial claims and payroll accounts. Reviewed and approved or disapproved claims submitted, prepared voucher forms, and submitted to the finance and accounting office for payment. Prepared and submitted requisitions for office equipment and supplies. Updated payment systems to ensure workers, staff and physicians were paid properly. Maintained an automated tracking system to manage work performed.
Served as an Administrator and Division Budget Analyst. Coordinated with program managers, subordinate resource managers, and group commanders to formulate, justify, and incorporate their budget program requirements into the OPA Program Objective Memorandum (POM), command budget estimate (CBE). 02/2023 – Present
Administrative Assistant within the Forensics Treatment Program, Grace Pointe Health Care, Tampa, FL.
Provides administrative support and management to clinical staff within the forensics department of Grace Pointe Health Care. Type, read, write, comprehend verbal and written instructions; maintain files and utilize office equipment. Reports to and functions under the direction, instruction and supervision of the program manager. Performs data entry and documentation in a fast-paced, multi-tasking, team-oriented environment. Maintain knowledge of agency services and effectively manage the flow and schedule of the work area. Professional and courteous communication with customers, staff and outside providers. Adheres to all applicable federal, state, local and organizational standards of compliance, ethics and policies concerned with the administration and delivery of agency services.
11/2015 – 02/2023
Operated as a small business owner. Performing home decoration and interior design. Decorated and furnished kitchens, wash rooms, bedrooms, patios, dining areas and living rooms. Selected fabrics, patterns, wall art and furniture designs to upgrade and improve the visual-beauty of homes and work areas. In addition, provide special event design and decorations service (balloons) as requested. Self- Employed Beauty Consultant, performing beautification and hair care consultation. Specialize in beauty products, services and procedures. Skilled in client assessment and product knowledge.
04/2014 – 10/2015
Student at Stratford Career Institute; Graduated 10/21/2015 after 380 contact hours and received a General Studies Diploma in Accounting 02/2010 – 02/01/2014
Claims Examiner / Budget Analyst, GS- 6, Patient Administration Division, Kenner Army Health Clinic, Fort Lee, VA. Supervisor: Mr. Hector Laureano Worked as a Claims Examiner and performed a variety administrative duties in connection with receiving, examining, and processing supplemental care and open allotment claims for medical/dental care rendered to active duty military, reservists on active duty, and Tricare Prime beneficiaries in a civilian medical/dental facility using The Defense Enrollment Eligibility Reporting System (DEERS) to confirm eligibility for care. Used and applied accepted accounting principles to correctly interpret financial documents and other data for proper integration into the Defense Finance and Accounting Service (DFAS). Monitored procedures and processes associated with the accounting systems. Served as the unit’s Subject Matter Expert
(SME) and provided daily oversight and training to ensure compliance with published requirements for sound financial management. Maintained accurate record keeping to verify transactions in the General and Subsidiary ledgers. Prepared accounting and financial statements, analyzed these reports and prepared reports for management, local and foreign customers and the Defense Finance and Accounting Service (DFAS). Reviewed and assembled claims for authorized civilian medical/dental facilities/providers geographically located within Kenner Army Health Clinic's health service area of responsibility. Used the Medical Expenses Performance and Reporting System (MEPRS) and Composite Health Care System (CHCS) to gather medical information about patients to process claims. Analyzed outpatient billing documents for completeness and accuracy and verified specific charges under appropriate subcategories. Posted insurance payments from third party payers to automated medical billing/accounting systems. Maintained complete documentation of claims filed, follow-ups, and closures to satisfy records audits. Performed monthly reconciliation of collections. Prepared and forwarded monthly and quarterly reports in accordance with guidelines. Entered details for daily transactions into the General Fund Enterprise Business Systems (GFEBS), Automatic Distribution System (ADS) and the OTC-net System.
Served as a government purchase card holder; responsible for purchasing and maintaining accountability of supplies. Applied applicable regulations, business rules, and policies to ensure the effective management, control and the prevention of fraud, waste and abuse. Ensured purchases were proper, legal and satisfied a bona fide need. Input government purchase card transactions using the issuing bank on-line system. Ensured all applicable laws, regulations, policies and procedures were followed. 02/2006- 06/2007
Office Automation Assistant Patient Administration Division, Kenner Army Health Clinic, Fort Lee, VA
Supervisor: Mr. Juan Rodriguez 804-***-****
Performed a wide variety of office automation, typing, and clerical tasks in the administrative section of the Patient Administrative Division (PAD). Completed numerous actions related to military personnel. Picked up and processed incoming mail and other distribution. Initiated requests for training, voluntary retirements and processed Soldiers for service termination. Prepared memorandums, messages, reports, plans, schedules or rosters, endorsements, statistical data and forms. Compiled and prepared various reports in final form and processed them for distribution. Answered telephones for the office and provided general information to callers. Managed and maintained the PAD'S reference library. Kept positive control of all administrative documents, suspense dates and other requirements. Reminded the Chief, PAD, and other staff members of scheduled meetings and obtained background material prior to the meeting, reporting and informational duties in support of organizational programs and projects. Prepared responses to high level U.S. Army and Congressional inquiries using my vast knowledge and familiarity with Army Regulation 25-50 (Preparing and Managing Correspondence) according to regulatory guidance. Responsible for verifying and determining patient eligibility to receive medical treatment using Identification Cards, the Defense Enrollment Eligibility Reporting System (DEERS) and the Composite Health Care System (CHCS). Explained and educated patients about policies. Reviewed documents for grammatical and procedural accuracy prior to supervisor’s review and approval
07/2004-12/2005
Military Training Service Support, Food Services, Regimental Club, Fort Lee, VA Performed a variety of logistic and supply management duties. Completed daily inventories; computed stock levels and reorder points; requisitioned stock and equipment; received and inspected items; reconciled discrepancies and adjusted property and stock records; performed quality control checks on items to determine serviceability; identified and turned in items that were excess or unserviceable; conducted warehouse functions; transferred property according to applicable policies and procedures; reviewed and interpreted regulations and directives that impacted supply operations and implemented designated changes; prepared after- action and other reports; enforced supply discipline procedures; monitored the physical security of property and supplies; advised supervisor of equipment and supplies status; reviewed and prepared budget estimates for sections; reviewed statistical and other reports; and maintained files, blank forms, etc. Planned, set up and restored the food service line for soldiers stationed at Fort Lee, Virginia. Planned and implemented station decorations for conventions, workshops, balls and briefings for 100 to 200 people. Managed and ordered daily, weekly and monthly inventory for events. Provided administrative support by typing and editing menus and function brochures. Provided customer support by working with military personnel and taking their orders and providing feedback for any deficiencies. Contributed to team effort by accomplishing related results as needed. Also conducted front desk receptionist work. 07/2002-07/2003
UBS Paine Weber, Broker Assistant, Hato Rey, Puerto Rico Served as the account manager for all new and current marketing activity customers. Managed the accounting programs for clients and Brokers, and used and applied industry standards of accounting principles to accurately analyze financial documents for input into the Paine Weber Financial Management System. Monitored procedures and processes associated with the accounting system. Served as the unit’s Subject Matter Expert (SME) and provided daily oversight and training to ensure compliance with published requirements for sound financial management. Provided guidance to subordinates, peers and supervisors pertaining to internal controls. Performed financial analyses and reported findings and recommended solutions to upper management to correct variances and to improve program effectiveness at Paine Weber. Maintained accurate record keeping to verify transactions in the General and Subsidiary ledgers. Received, processed, edited and published quotations and documentation for policy changes, additions, deletions and renewals. Received, edited and processed applications, prepared quotations, calculated premiums, and coordinated applicable documentation for review and approval by a company Broker. Reviewed policy documentation to ensure coverage requirements had been met. Reviewed endorsements, cover notes and certificates of insurance to ensure their accuracy and completion in support of the team service plan. Maintained customer confidentiality and protected operations by keeping information private and providing translations from English to Spanish. Maintained office supplies inventory by checking stock to determine inventory levels and anticipating needed supplies. Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating telecommunications. Provided historical references by developing and utilizing filing and retrieval systems; recorded meeting discussions.
-Education and Skills
Stratford Career Institute: 02/2014 – 10/2015 (Graduated 10/21/2015); 380 contact hours
HIPPA Training, Health Insurance Portability and Accountability Act of 1996 (02/2023) General Studies Diploma in Accounting
MBTI Business Training Institute, Santurce, Puerto Rico; 09/2002 Secretarial Science with Medical Billing/Coding Specialization Diploma Panama Nacional University, Republica de Panama; 06/1997 Social Work Credit
General Fund Enterprise Business Systems (GFEBS)
Defense Travel System (DTS)
Defense Finance and Accounting Service (DFAS)
Armed Forces Billing and Collection Utilization Solution (ABACUS) ICD-9 (2014)
CPT (2014)
FedDebt; (ADS) Automatic Distribution System; OTC net System & check scanner; AHLTA; CHCS I; CHCS II; TPOCS; Fax, Telephones, Copiers, and other scanning devices; Microsoft Word, Excel, Power Point, and Office Access Typing:+ 50/wpm (English); 60/wpm (Spanish)
QuickBooks, payroll and accounting systems June 2022
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