Human Resource Management

Birago Asantewa Dickson

********************@*****.**.** / *******@*****.***

https://www.linkedin.com/in/birago-asantewa-dickson-ahrmp-22292555/ P. O. Box AN 16969 Accra – North Tel: 054-******* / 024-******* PROFILE

With over 11 years of experience as a human resource management practitioner, primarily within the Fast-Moving Consumer Goods (FMCG) industry, Broadcast & Internet Media, and HR Consultancy, I bring expertise in various HR domains. I possess a robust command of performance management, HR management systems, policy development, employee relations, talent management, learning and development, compensation and benefits, as well as diversity, equity, and inclusion initiatives. My leadership capabilities have been demonstrated through successful collaboration within teams, and I am deeply passionate about people development and proficient in labor laws. Education

Senior Professional in Human Resources – International, Cambridge Excellence (pending examination): July 2024 Associate Human Resource Management Professional, Institute of Human Resource Management Professional: Sept 2018 MBA (Organizational Human Resource Management), University of Ghana, Legon: May 2015 B.A. Hons in Information Studies, University of Ghana, Legon: May 2009 SSSCE (Business option), Ghana Secondary School: August 2004 Work Experience

Global Talent Manager and DEI Coordinator – GBfoods (Global) Oct’22 -To Date

• Design and coordinate global talent programs, aligning with organizational goals and preparing 80+ high-potential employees for senior roles, leading to a 15% increase in promotions.

• Establish a robust succession planning process, ensuring a steady pipeline of qualified leaders through collaboration with Regional HR Directors and Talent Managers.

• Partner with senior leadership (C-suite inclusive) and HR to secure resources for initiatives like cross-company internal opportunities and targeted training programs for specific scopes of employees.

• Foster continuous professional development through LinkedIn Learning and the Global Operations Leadership Transformation Program.

• Implement performance evaluation tools, facilitating constructive feedback and employee growth.

• Spearhead the global DEI strategy, fostering an inclusive culture by setting global KPIs, deploying Inclusive Leadership training, and developing inclusive guidelines leading to a DEI score of 74% in 2024 against 67% in 2023.

• Lead the creation of global HR policies ensuring compliance and effectiveness in areas such as people development and recruitment.

• Engage with all organizational levels (C-suite inclusive), demonstrating excellent skills to ensure alignment with the company's culture and HR priorities.

• Drive the change management agenda for the talent cycle, facilitating smooth transitions and adoption of new practices from feedback to performance appraisals and talent reviews.

• Manage the talent development budget effectively, optimizing resource allocation to maximize program impact. Ag. HR Director – Gbfoods Ghana Jun’22 – Oct’22

• Successfully led the company’s first-ever union negotiations, setting a positive precedent for future engagements.

• Championed the increase in transport and introduction of car allowances for employees, improving overall employee satisfaction and retention.

• Led the deployment of an incentivized learning initiative, aimed at enhancing skills and competencies to improve productivity and efficiency.

• Spearheaded the budget planning process for the last quarter of 2022 and for 2023, ensuring financial alignment with strategic goals.

• Enhanced employee benefits (i.e. year-end give-aways (gratis), (annual increase), during the challenging economic period in Ghana in 2022, providing crucial support and stability to the workforce.

• Led the talent acquisition process for leadership roles with the Ghana Business Unit

• Led the first succession planning process for the business unit, ensuring all critical roles are covered and successors identified with clear action plans.

• Led the development of the Ghana Business Unit HR strategy for 2023, aligning HR initiatives with overall business objectives, setting a clear direction for the year ahead, and providing updates on achievements against strategic initiatives for 2022.

Talent Specialist and HRBP for Commercial – GBfoods Africa Aug’19 – Oct’22

• Led the full-cycle recruitment, performance management, and learning assessments, aligning them with organizational objectives both locally and across the region.

• Offered expert HR guidance to promote fairness and transparency in people management practices.

• Maintained accurate and up-to-date employee records in SAP(HRIS), SuccessFactors (HRIS) and SAC (HR Budgeting Tool System)

• Reviewed and enhanced HR policies and programs, encompassing rewards, recruitment, and employee relations.

• Ensured compliance with local employment laws, regulations, and company policies.

• Generated HR metrics, reports, and dashboards to monitor key performance indicators (KPIs), trends, and insights.

• Led onboarding processes and conducted workforce performance reviews, while providing advice on evolving employment laws.

• Managed end-to-end benefits and payroll activities for 200 to 250 employees in Ghana, coordinating with the payroll agency to ensure salaries were paid by the 24th of each month as per policy, and that all benefits (e.g., salary advances, funeral benefits, monthly product benefits, etc.) were delivered on time.

• Processed employee lifecycle transactions, including new hires, terminations, promotions, transfers, and changes in employment status.

• Oversaw disciplinary procedures and meticulously updated or developed the Employee Company Handbook or policies to ensure compliance and relevance.

• Lead end to end training and facilitation sessions of HR topics i.e. performance management, usage of new HR systems for employee management etc.

• Led the management of HR budget for the business unit to ensure efficient use.

• Handled business disciplinary procedures with tact and professionalism. Worked with Diageo from Sept’11 – Jul’19 with below details of roles performed IMC HR Operations Lead – Ghana, Cameroun, Nigeria and Uganda (Global HR Operations) Diageo, Oct’18 – Jul’19

• Spearheaded Recruitment and Onboarding Transformation across Africa, resulting in a 30% reduction in onboarding time.

• Launched "Zoom and Learn," enhancing employee skills through 15 expert-led training sessions, improving knowledge retention by 25%.

• Led Shared Participation Transformation, revamping annual reward processes in Workday, which improved employee satisfaction scores by 20%.

• Supported integration of cost management for 500+ employees into a unified system, enabling accurate financial projections and reducing budget discrepancies by 15%.

• Collaborated with HR teams to deliver outstanding service, achieving a 25% increase in customer satisfaction ratings.

• Provided timely HR analytics on diversity and attrition, leading to informed decisions that reduced turnover rates by 10%.

• Championed employee engagement initiatives in Ghana, achieving a 40% increase in participation in pulse surveys.

• Improved Employee Lifecycle services, enhancing operational efficiency, which led to a 20% decrease in processing times.

• Partnered with Reward, Payroll, and Global Mobility teams for seamless HR experiences, contributing to a 15% improvement in process alignment.

• Fostered a culture of continuous improvement, promoting innovative ideas that resulted in a 20% increase in team engagement initiatives.

HR Partner (A Start-up HR Consultancy) ABA Pragmatic Company Ltd, Apr’18 – Dec’22

• Developed and implemented tailored HR strategies for clients such as a leading FinTech startup and a renowned educational institution, resulting in a 20% improvement in employee retention and a 15% increase in operational efficiency.

• Cultivated and maintained strong relationships with clients across diverse sectors, including a top-tier health institution and a major electronics firm, achieving a 25% growth in client satisfaction and retention.

• Designed and executed comprehensive talent management frameworks and resolute compensation and benefits structures for clients, including a private healthcare provider and an innovative FinTech company, leading to the successful recruitment and retention of over 100 high-performing employees.

• Ensured adherence to regulatory requirements and best practices in HR for a major electronics manufacturer and a prominent educational institution, significantly reducing compliance risks and fostering a compliant, ethical work environment.

• Achieved a 30% reduction in onboarding time and a 40% increase in employee satisfaction scores through the implementation of streamlined processes and enhanced support systems. Ag. Reward Manager/Diversity and Inclusion Lead (Human Resource Department) Diageo, Sept’17 – Sept’18

• Led the review, update and implementation of the existing maternity leave policy that ensured the organization’s maternity leave increased from 90 days to 16 weeks and additional 2months which could be offered at half salary upon request to employees

• Provided accurate and on time Diversity and Inclusion (D & I) analytics that helped the HR Leadership team in making progressive decisions about employees

• Put together F18 (Financial Year 18) D & I strategy and a three-year D & I action plan (F19 to F21) which was implemented and or to be implemented by the HR Business Partners and HR Director to help attract, retain and motivate females in the organization

• Ensured that compensation practices are in compliance with current legislation (pay equity, human rights, etc.)

• Differentiated pay systems to invest in the segments of workforce that contributed the most value

• Supported with defining a fair, equitable and competitive total compensation package that fits and is aligned to our company’s strategy and business goals

Reverted back to First Point Africa Senior Advisor/Service Delivery Manager (Human Resources Department) Diageo, Jul’16 – Aug ‘17

Ag. Reward Manager (Human Resource Department) Diageo, Jan ’16 – June ‘16

• Led the review and development (where applicable) HR policies for the Ghana business and ensured the full deployment across the business.

• Ensured that compensation practices were following current legislation (pay equity, human rights, etc.)

• Used various methods and techniques and made data-based decisions on direct financial, indirect financial and nonfinancial compensations.

• Participated in salary and labour market surveys to determine prevailing pay rates and benefits First Point Africa Senior HR Advisor/People Operations Manager (Human Resource Department) Diageo, Jul ’14 – Dec’16

• Led monthly global talent succession reporting for C-suite, C-suite -1, and -2 roles, addressing critical succession gaps. Supported HR Business Partners in multi-year talent planning and resourcing.

• Delivered efficient customer service per SLAs on ServiceNow. Formulated and updated HR operations processes, enhancing efficiency for 600+ employees and 1000+ third-party employees.

• Contributed to strategic workforce planning with analytics and guidance. Played a key role in organizational effectiveness, updating structures and providing decision-making analytics.

• Managed benefits and payroll for over 600 employees, ensuring timely salary payments and benefit distribution. Coordinated with the payroll agency to meet policy deadlines.

• Led the deployment of Workday for employee lifecycle activities in Ghana. Conducted performance management training for managers, ensuring inclusive and meaningful processes.

• Reviewed and updated HR policies, facilitating employee understanding through roadshows. Managed exit processes and redundancy for over 60 employees. Interpreted policy entitlements and provided counsel on employee relations issues.

• Served on the HR leadership team, providing management support for people metrics and advanced analytics. Delivered training on new HR systems, ensuring smooth implementation. Markets HR Transformation Analyst (Ghana, Cameroun and Ethiopia– Project Citizen) Diageo, Early Career Trainee Oct

’13 – Jun’14

• Co-facilitated workshops to analyze HR processes and data, comparing local practices to global standards, informing system configuration and localization needs

• Assisted in coordinating User Acceptance Testing (UAT) with regional and global teams, ensuring thorough testing and feedback

• Cultivated collaborative relationships with in-market HR, regional project teams, fostering joint ownership and trust

• Supported change management efforts for the implementation of new business solutions and operational processes

• Contributed to the development and refinement of work instructions and training materials for shared service teams

• Prepared and delivered training on Workday, HR processes, and other relevant topics to service delivery teams

• Ensured effective partnership with local markets for successful project deployment

• Led Workday training for all employees of GGBL before and after system Go Live Activations Manager-Innovations/APNADs (Sales Department) – Diageo (Guinness Ghana Breweries Limited), Early Career Trainee Jul ’12 – Oct ‘13

• Strategized and planned the execution of Beers, Adult Premium Non-Alcoholic Drinks (APNADs) and Innovation activation embedded in the commercial calendar from F13 H2

• Ensured Beers and APNADs activations met set targets and executed flawlessly

• Supported in the planning and execution of all Innovation/APNADs Activations from F13 H2

• Developed Briefs and M&E Reports for BTL activations in the Accra Division and National.

• Developed share outs for all BTL activations and proper management of all Promotion materials

• Led and inspired an amazing and dynamic team across all levels of the sales function and cross functional teams. Served on the F14 Sales and Marketing Conference committee which was the maiden one. Corporate Relations Executive (Corporate Relations Department) –Diageo (Guinness Ghana Breweries Limited) Early Career Trainee Sept ’11 – Jun’12

• Ensured that all electronic as well as manual communications get to the business timely

• Responsible for all Public Policy Stakeholder mappings as well as analysis

• Ensured that all manual and electronic records of the Corporate Relations Department were managed expediently

• Surpassingly supported the Corporate Social Responsibility agenda of the Business which were Launch of Water of Life Projects as well as Alcohol in Society Projects

• Brilliantly served on committees of which some were, Project Ceasar, Line 3 Commissioning, All staff Conference, Implementation of Mosaic Intranet Platform, etc.

• Created a very good relationship with our PR agency and think tanks which supported our Corporate Communications agenda.

IT Trainee, IT Services and Management (ITSM) –Barclays Bank of Ghana Jan ’11 – Aug’ 11

• Supported the monitoring of day-to-day operations of core systems to ensure its availability to end users

• Investigated, analyzed, troubleshoot on system/technical issues

• Undertook setting up and management of an average of 30 users after authorization weekly

• Configured new system units such that they fit into the Barclays Bank network.

• Supported in problem management of missing reports by assisting branches to track and retrieve reports / extracts from the FOS servers.

• Assisted in installing of FOS and UT software on user’s systems whenever necessary. Personal Development

Coaching for Diversity and Belonging, IESE Business School, University of Navara, Barcelona: April 2024 Africa Leadership Development Programme, PWC Nigeria: October 2023 till date Diversity, Equity and Inclusion in the Workplace, USF Corporate Training and Professional Education: May 2021 ITIL Foundation Certification in IT Services Management, EXIN: August 2011 Oracle Certified Associate, IPMC: July 2008 - November 2008 ICT SKILLS

• Software programs (Human Resource Information Systems –SAP, SuccessFactors, Workday, OrgLab and Orgvue, Hirevue) Talent Clue & Workday (Applicant Tracking System and Candidate Management System) Culture Amp, Google Suites.

• Advance Microsoft Office and Project Management

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