Administrative Assistant Customer Service

CHRISTINE WHELCHEL

**** **** **** **. ******, IN 46304 · 219-***-****

**********@*******.***

I have 10 years of experience as an Administrative Assistant, along with over 10 years of customer service experience as a Bartender, which aligns well with the Administrative Assistant vacancy you currently have available. Through my roles, I have developed excellent written and verbal communication skills, as well as strong conflict resolution abilities. I appreciate your time and consideration for this position, and I look forward to hearing from you.

EXPERIENCE

February 2023 – present

CASEWORKER 4, State of indiana - westville, in

Manage up to 130 offenders within my caseload.

Provide guidance to offenders on issues such as job assignments, housing changes, facility transfers, and other facility procedures. Manage and lead the IC Library.

Function as a liaison between prospective employers, courts, community, and governmental agencies for the purpose of job development and release adjustment.

Assess each assigned offender's risk and needs utilizing the indiana risk assessment system (Iras).

Coordinate with all appropriate facility staff to address re-entry and release issues.

Prepare documentation related to an offender’s temporary absences and progress reports, including case notes and program referrals over the course of an offender’s incarceration.

Coordinate with the classification department staff to make appropriate classification recommendations for offenders.

Conduct unit orientation for newly received offenders.

Adhere to the re-entry policies to ensure all quality assurance job tasks are completed and in accordance with policy.

Certified in Thinking for Change instructor.

Proficient in programs / software such as: Insite, Cactus, Office 365, IRAS & Delta

October 2017 – present

BARTENDER, boyd gaming (blue chip casino) - Michigan city, in

Take orders from customers, waiters and from servers in a casino setting. Using a wide knowledge of mixed drinks and alcohols to promptly prepare the drinks and serve. Utilize point of sale (pos) software to record orders and tips. Practice active listening and excellent customer service skills to provide an enjoyable experience for the customer. Maintain an accurate inventory of all bar-related products. Balance register(s) at the end of shift to ensure accurate accounting

July 2014 – November 2015

BARTENDER, oneida casino - green bay, wi

Take orders from customers, waiters and from servers in a casino setting. Using a wide knowledge of mixed drinks and alcohols to promptly prepare the drinks and serve. Utilize point of sale (pos) software to record orders and tips. Practice active listening and excellent customer service skills to provide an enjoyable experience for the customer. Maintain an accurate inventory of all bar-related products. Balance register(s) at the end of shift to ensure accurate accounting.

April 2011 – March 2014

BAR MANAGER, elks – hobart, in

Keep the bar operations running efficiently, with no interruptions to service. Organizing and directing all the staff in the bar. Train workers in food preparation, and in service, sanitation, and safety procedures. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Maintain an accurate inventory of all bar-related products. Point of contact to coordinate and schedule special events.

June 2001 – January 2011

ADMINISTRATIVE ASSISTANT, gariup construction – gary, in

Audit multi-million dollar bid documentation for accuracy and totality for construction projects to ensure bid approval. Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Operate office equipment, such as fax machines, copiers, or phone systems. Maintain scheduling and event calendars. Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Organize, open, read, route, and distribute incoming mail or other materials and answer routine letters. Manage projects or contribute to committee or teamwork. Establish work procedures or schedules and keep track of the daily work of clerical staff. Scheduling work and activities — scheduling events, programs, and activities, as well as the work of others. Select resources needed to accomplish tasks. Greet customers, patrons, or visitors. Distribute materials to employees or customers.

EDUCATION

CERTIFICATIONS

IRAS, PRISONER INTAKE TOOL / SUPPLEMENT RE-ENTRY TOOL

WOMEN IN LEADERSHIP PHASE 1, LEADERSHIP DEVELOPMENT PROGRAM

JUNE 2001

ASSOCIATES BUSINESS COMPUTERS, COMMONWEALTH BUSINESS SCHOOL

GRADUATED WITH HONORS

JUNE 1998

HIGH SCHOOL DIPLOMA, HOBART HIGH SCHOOL

GENERAL STUDIES

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