Operations Manager Accounts Receivable
Resume:
Katie Adonizio
Operations Manager
Cinnaminson, NJ
Professional Summary
Skilled Operations Manager with 10 years of experience in dental practices, overseeing day-to- day management, marketing, HR, and accounts receivable. Proven in providing sales team training, supporting performance targets, and maintaining compliance with OSHA requirements. Proficient in Dentrix, Open Dental, Eaglesoft, and other dental software. Possesses a strong background in leadership, customer service, and team management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Manager
Dentistry of South Jersey
July 2019 to Present
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
• Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity.
• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
• Streamlined re-engagement of lost customers in collaboration with the marketing department, increasing customer retention.
• Implemented efficient systems for appointment scheduling and patient record management, resulting in improved workflow and reduced wait times
• Developed and implemented training programs for new hires to ensure consistent delivery of high- quality patient care
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
• Developed key performance indicators (KPIs) for each department within the organization to track progress towards operational goals
• Created employee development programs focused on enhancing technical skills Regional Operations Manager
Dental Arts Group-Cinnaminson, NJ
August 2017 to 2019
Regional Dental Operations Manager.
• Conducted regular performance evaluations for the dental team, providing constructive feedback and coaching for professional development
• Identified areas of improvement within the offices process and implemented solutions to enhance efficiency and productivity
• Oversee the management accurate patient records and billing information, ensuring compliance with HIPAA regulations
• Implemented cost-saving measures such as negotiating better pricing with suppliers, resulting in annual savings.
• Managed daily operations of a busy dental offices, overseeing a team of 45 staff members
• Conducted regular staff meetings to communicate updates on policies, procedures, and industry trends
• Oversaw the hiring process for new employees including conducting interviews and checking references.
• Managed payroll processing including tracking hours worked, calculating commissions, and issuing paychecks accurately and on time.
Dental Office Manager
Mt.laurel Dental Specialists
April 2015 to July 2017
• Led a team of dental assistants, hygienists, receptionists, and administrative staff through effective communication strategies fostering teamwork and productivity
• Implemented infection control protocols according to industry standards to maintain a safe environment for patients and staff members
• Managed accounts receivable processes including invoicing, payment tracking, and collections efforts resulting in an 75% decrease in outstanding balances
• Created and maintained a welcoming environment for patients by providing excellent customer service and addressing concerns promptly
• Oversaw the maintenance and repair of dental equipment, coordinating with vendors to minimize downtime
• Collaborated with insurance providers to verify coverage and process claims accurately, reducing billing errors by 80%
• Conducted regular performance evaluations for staff members identifying areas for improvement or additional training needs
• Led a team of dental assistants, hygienists, receptionists, and administrative staff through effective communication strategies fostering teamwork and productivity
• Conducted regular performance evaluations for staff members identifying areas for improvement or additional training needs
Surgical Assistant
Dr. Skoley DMD Oral and Maxillofacial
2011 to 2015
• Assisted oral surgeon in performing complex surgical procedures, including extractions, implant placements, and bone grafting
• Prepared treatment rooms by sterilizing instruments and ensuring all necessary equipment and supplies were readily available
• Provided chairside assistance during surgeries, anticipating the needs of the oral surgeon and maintaining a sterile field
• Managed patient flow efficiently, ensuring timely preparation for procedures and minimizing wait times
• Educated patients on post-operative care instructions to promote optimal healing and prevent complications
• Documented patient information accurately in electronic health records (EHR), ensuring confidentiality at all times
• Conducted pre-operative assessments such as taking vital signs and reviewing medical histories
• Assisted in managing emergencies or adverse events that may occur during surgical procedures
• Provided compassionate care while addressing patient concerns or anxieties about upcoming surgeries Education
certification in Operations Management
MGE Dental Management - Sarasota, FL
February 2017 to July 2018
Some college in Dental Radiology
Tufts University
Skills
• Marketing
• Accounts Receivable
• Payroll
• Management
• Time Management
• Office Manager Experience
• Financial Report Writing
• Management (10+ years)
• Sales
• Performance management
• Supervising experience
• Leadership
• Team management
• Payroll
• Project management
• Sales
• Office management
• Business development
• Financial report writing
• Project scheduling
• Accounts receivable
• Dental Assisting
• Infection Control Training
• Medical Scheduling
• Dentrix
• Eaglesoft
• Marketing
• Territory management
• Human resources
• Budgeting
• Salesforce
• Customer service
• Communication skills
• B2B sales
• Management
• Microsoft Office
• Financial acumen
• Team development
• Organizational skills
• Analysis skills
• Conversion optimization
• OSHA
• Presentation skills
• Technical sales
• Training & Development
Certifications and Licenses
Xray certification
June 2010 to Present
Dental Radiology
Driver's License
Office Administration
April 2021 to Present
MGE Managment Inc
First Aid Certification
January 2024 to January 2026
AED Certification
January 2024 to January 2026
BLS Certification
Assessments
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Office manager — Proficient
June 2020
Scheduling and budgeting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Recruiting — Proficient
January 2024
Managing the candidate sourcing and selection process Full results: Proficient
HR: Compensation & benefits — Proficient
August 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Workplace safety — Proficient
January 2024
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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