Business Analyst Project Manager

Anne Weingart

TITLES: Senior Project Manager, Business Analyst, IT Manager, Process Engineer

SUMMARY:

Seeking for Remote Contract work. Dynamic professional, with a Master’s Degree in Management and Leadership. Bachelors Degree in IT Management and Project Management Certification, with 15+ years of experience seeking a gig worker position. Realms span diverse industries, including IT Networking & Telecommunications, Transportation, Human Resources, Healthcare Technology, Banking & Financial Services, E-Commerce, and more. Specializing in IT systems implementation, business analysis, and strategic management, with a proven ability to deliver innovative solutions, streamline processes, and drive organizational success. Adept at managing cross-functional teams, handling complex projects, and aligning strategies with business goals. Equipped with advanced education and certifications, bringing a results-oriented approach and technical expertise to leadership, strategy, and operations.

KEY SKILLS:

● Skills: IT Management, Project Management, Business Analyst, Strategic Planning, Process Improvement/planning, Implementation/Upgrades, GAP Analysis, Business Process Improvement, Stakeholder Management, Change Management, Training Design & Delivery, Microsoft Office Suite, SharePoint, Salesforce, WorkDayVOIP, LMS, HRIS, D365/ERP, AX, CRM/CE, Documentation, SOPs, Data Recovery, Agile & Scrum, Lean/Six Sigma, Advanced Networking, Basic SQL, Salesforce, Microsoft products, and stakeholder engagement. PMBOK, Standard Operating Procedure (SOP), SharePoint, LMS, HRIS, Business Process Continuity/Improvement, Salesforce, Stakeholder Management, Lean/Six Sigma, Documentation, MS Dynamics, AX, GAP Analysis.

● Technical Expertise: SAAS, PAAS, CPaaS, Networking, VoIP, SIP, IoT, AES/DES encryption, ROTHY, ShoreTel, Mitel, Zoom, and Kafka Enterprise.

CORE COMPETENCIES:

● Project Management & Leadership: PMP-certified with expertise in Agile, Scrum, and Lean/Six Sigma methodologies. Experienced in strategic planning, risk management, stakeholder, and process optimization.

● Technical Proficiency: Advanced knowledge in IT networking, telecommunications, SaaS, CPaaS, VoIP, SIP, SharePoint, Salesforce, D365/ERP, collaborative tools, and CRM systems. Skilled in data recovery, documentation, and stakeholder engagement.

● Industry Expertise: Extensive experience across IT Networking, Transportation, Healthcare Technology, Banking, Insurance, Financial, Manufacturing, Retail, Marketing, Education, and Nonprofits. PROFESSIONAL EXPERIENCE:

Farmers Insurance - Contract (01/2020 - 2/2025)Title: Senior Business Analyst, Project Manager Washington/Arizona/Oregon - 100% Remote Customer Experience Manager, Process Engineer

● Directed strategic initiatives to improve customer satisfaction through targeted multi-channel marketing campaigns, enhancing engagement and retention.

● Designed and maintained comprehensive documentation systems, dashboards, and standard operating procedures using Microsoft products and SharePoint to ensure continuous improvement.

● Created and managed Lean/Six Sigma-based processes to enhance operational efficiency and develop training programs for onboarding, customer guidance, and professional development.

● Delivered process improvements by identifying operational inefficiencies and implementing scalable solutions to drive business performance.

● Managed digital content and communication plans across websites, social media, and newsletters to align with marketing and customer engagement strategies.

● Developed and facilitated training materials to support process enhancements and professional growth initiatives. Weing-Art Decal & Custom Printing (01/2005 - Present)Title: CEO/Owner/Business Process Manager Washington/Tennessee- 100% Remote

● Strategies and customer engagement enhance brand loyalty and satisfaction.

● Managed end-to-end business operations, including inventory management, production, sales, and promotions, ensuring quality and market alignment.

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Anne Weingart

● Conducted team training sessions to enhance skills, optimize tool utilization, and foster a collaborative culture of continuous improvement.

● Developed and implemented sustainable business strategies, proposals, contracts, and presentations while adhering to confidentiality and ethical standards.

● Designed targeted online marketing campaigns to drive customer engagement and improve satisfaction. Collabora Consulting (10/2022 - 3/2023)Title: Senior Project Manager V, Implementation Lead Seattle, WA- 100% Remote

● Conducted risk assessments, resource planning, and budget management for large-scale IT, security, and pipeline projects to align with organizational goals.

● Managed cross-functional teams and stakeholders to develop and execute seamless transition and implementation plans.

● Designed and implemented organizational documentation standards to ensure clarity, consistency, and accessibility across all deliverables.

Collaborative Vision Consulting (9/2021 - 4/2023)Title: Senior Project Manager Delivery Portland, OR- 100% Remote

● Led multi-year cross-department projects to modernize digital information systems, improving customer satisfaction and operational efficiency.

● Managed procurement, RFI processes, contract negotiations, and vendor relationships to ensure on-time delivery within budgetary and project constraints.

● Customized dashboards for marketing initiatives and ADA compliance, aligning technical upgrades with organizational objectives.

● Delivered user training and technical documentation to support organizational goals and facilitate seamless adoption of new systems.

Lynden, Incorporated (5/2006 - 8/2021)Title: Telecommunications Analyst SeaTac, WA- 100% Remote

● Designed and implemented IT solutions to optimize operational efficiency, including VoIP systems (ShoreTel, Mitel, Ooma), networks (router, firewall, switch), dashboards, and collaboration tools (Ready Access, Cisco, Zoom).

● Conducted gap analyses to identify improvement opportunities, formulated solutions, and updated policies to align with evolving business requirements.

● Led cross-functional teams to execute system upgrades, relocations, and troubleshooting, ensuring seamless technology integration.

● Managed data sources, performed technical upgrades, and delivered user training to facilitate smooth transitions and enhance system adoption.

● Streamline business processes and improve organizational technology utilization. VOLUNTEER ACTIVITIES:

Board Member Treasurer Social Media Manager (06/2021 - Present)Covington, WA FOCL P.E.O. WA Chapter Member Duties as Assigned (Current)Covington, WA P.E.O. Talk Time Facilitator (01/2023 - Present)Covington, WA KCLS Adopt-A-Spot Adopter(08/2018 - Present)Kent, WA City of Kent State Convention Chair (06/2021 - 6/2024)Seattle, WA P.E.O. WA State Board Member Director of Fundraising (01/2018 - 06/2019)Enumclaw, WA TRAC EDUCATION & CERTIFICATIONS:

Masters of Science, Management, and Leadership - WGU Bachelor of Science, Business Administration, Information Technology Management - WGU

Associates of Applied Science, Network Specialist, Data Recovery Forensics, Unix Administration - HCC

Project Management Professional (PMP) - PMI Institute Network+ - CompTIA

Neuro-Linguistic Programming & Life Coach (NLP) - David KeyToastmasters Competent Communicator (CC) - Toastmasters Community Emergency Response Team (CERT) - FEMA

Insurance Producer/Agent - WA State Insurance Commissioner Advanced Open Water (Diver) - PADI

Ordained Minister (ULC) - Universal Live Church

Concealed Weapon Permit (CPL) - WA LEA

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