Customer Service Assistant Manager

Ashley Reed

+1-425-***-**** ****************@*****.*** Lynnwood, WA

WORK EXPERIENCE

Assistant Manager, Chevron

October 2018 - December 2023

● Implemented policies and standard operating procedures and

managed quality, customer service and logistics.

● Managed scheduling, training and inventory control.

● Directed day-to-day operations by spearheading implementation

of short-term and long-term strategies to achieve business plan

and profitability goals.

● Enforced federal, state, local and company rules for safety and

operations.

● Planned delivery routing, team workflows and promotional

initiatives.

● Built strong operational teams to meet process and production

demands.

● Collected customer fees, managed refunds and provided

complete sales documentation.

● Mentored new employees on company policies, procedures,

and best practices to ensure their success within the

organization.

● Managed cash registers efficiently, ensuring accurate

transactions, balancing drawers daily, and minimizing

discrepancies.

● Enhanced store appearance for increased sales by maintaining

cleanliness and implementing strategic merchandise displays.

● Managed opening and closing procedures and recommended

changes to enhance efficiency of daily activities.

● Developed a loyal customer base through personalized

interactions, increasing repeat business in-store visits.

● Supervised and evaluated staff to help improve skills, achieve

daily objectives, and attain advancement.

● Processed payments for credit and debit cards and returned

proper change for cash transactions.

General Manager, McDonalds, Gomez Northwest

July 2005 - October 2018

● Upheld company standards and compliance requirements for

operations.

● Positioned skilled staff in key areas throughout shift to

optimize department productivity.

● Helped employees accomplish tasks during peak periods.

● Enhanced operations and boosted productivity through

employee training, coaching and assignments.

● Managed schedules, accepted time off requests and

maintained coverage for shifts.

● Coordinated shift workers for inventory receiving, auditing and

restocking.

● Managed daily cash intake by counting out registers and

tabulating profits.

● Reviewed financial statements to meet targets during shift.

● Provided leadership, insight and mentoring to newly hired

employees to supply knowledge of various company

programs.

● Recruited and trained new employees to meet job

requirements.

● Completed thorough opening, closing and shift change

functions to maintain operational standards each day.

● Remained calm and professional in stressful circumstances

and effectively diffused tense situations.

● Interviewed prospective employees and provided input to HR

on hiring decisions.

● Planned and delivered training sessions to improve employee

effectiveness and address areas of weakness.

● Delegated work to staff, setting priorities and goals.

● Communicated with other shift managers to facilitate

continuum of customer service.

● Reported employee behavioral issues, losses and customer

complaints to upper-level management.

● Directed and led employees and team members on effective

operations, methods and procedures.

● Coached employees on interactions with customers to drive

exceptional service.

● Taught staff upselling techniques to meet revenue targets.

● Managed a diverse team of professionals, fostering a positive

work environment and high employee satisfaction.

● Developed and implemented strategies to increase sales and

profitability.

Assistant Manager, McDonald's

July 2002 - July 2005

• Facilitated staff training sessions to enhance team skills and improve service delivery standards.

• Led a diverse team to achieve organizational goals while fostering a collaborative work environment.

• Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.

• Implemented innovative sales strategies that increased client engagement and drove revenue growth.

• Managed inventory effectively to ensure optimal stock levels and minimize waste.

• Streamlined operational processes to boost efficiency and reduce turnaround times.

Crew Member, McDonald's

February 2001 - July 2002

• Received and processed customer orders efficiently, ensuring accuracy and satisfaction.

• Managed cash handling operations, maintaining balanced cash registers and secure transactions.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Prepared food items in accordance with health and safety standards, ensuring quality and taste.

• Collaborated effectively with team members to enhance workflow and improve service delivery.

• Maintained cleanliness and organization of workspaces to promote a safe and hygienic environment.

EDUCATION

Hamburger University

2005-2005

Restaurant Operation Improvement Process

Hamburger University

2003-2003

Effective Shift Management Course

Hamburger University

2002-2002

Advance Shift Management Course, Shift Management

12 systems on how to run a million dollar plus McDonald's

Hamburger University

2002-2002

Basic Shift Management Course

Basic Shift Management Course

Mariner High school

1999-2002

General Studies, General Studies

SKILLS

Account Management, Budget Analysis, Budget Management, Business Administration, Business Developement,

Business Planning, Compliance, Cost Analysis, Cost Reduction, CRM, Customer Relations, Customer Retention,

Economics, Facilities Management, Finance Management, HR Management, Inventory Control, Management Training,

Marketing Analysis, New Business Development, Operations Management, Organizational Development, Process

Improvement, Relationship Building, Risk Management, Sales Analysis, Sales and Marketing, Strategic Planning,

Succession Planning, Vendor Management

CERTIFICATION AND LICENSES

Serve Safe 2021

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