Medical Office Customer Service
Resume:
Marquita Hoskins
Chicago, IL 60636
*******@*****.***
Objective:
Seeking a growth position in the capacity of an Office Support Assistant within general business or medical office environment: Bringing the following experience, skills and attributes to bear:
• Extensive experience working in the general public, educational and medical office settings.
• Interface well with others at all levels, including patrons, patients, professionals, children and students.
• Professional and hardworking with excellent interpersonal communication, customer service and office support skills.
• Proficient Windows 2003, MS word, Data Entry, CRT, and Medical Terminology.
• Experience in Microsoft Office, Adobe, CRM, Salesforce, Lotus, Kronos and other software unmentioned. Professional Experience:
Production Associate Elite Staffing Inc 06/2023-08/2024
• Reported to Supervision on the daily bases to receive proper assignment.
• Placed items on a conveyor belt at production of priority.
• Packed items to be wrap and palletized.
• Followed proper GMP’s and Safety Operating Procedure for Pactiv Evergreen.
• Reported to Supervision on the daily based to receive proper assignment.
• Packed baked items in containers off of a manual conveyor belt to be pack.
• Folded Boxes for items to packed. Packed items in boxes to be palletized.
• Performed Quality Assurance to make sure items was of standards.
• Followed proper GMP’s and Safety Operating Procedure for 37th Bakery. Production Associate Home Chef 09/2023-05/2024
• Reported to Supervision on the daily bases to receive proper assignment.
• Responsible for Labeling Meal Bags, Meal Kitting and Shipping.
• Adhered to all safety and food (SOP’s) Safety Operating Procedures. Assembler RHM Staffing/Powerstop 12/2022-06/2023
Bedford, IL
• Warehouse environment picking automotive parts for customer’s orders.
• Had to be detailed, follow metrics and production.
• Sumitted to Supervisors daily.
• Required to lift 20-180lbs+.
City Carrier Assistant United States Postal Service 07/2016-07/2018 Oak Park, IL
• Routes or cases all classes of mail in sequence of delivery along an established route
• Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
• High emotional IQ. Quality Assurance. Used hand held electronic device to track delivery of customer items. Reported any damage or harmful activity while on route. Provided assistance to customers seeking assistance about anything regarding their mail distributing service. Temp Customer Service Rep Commonwealth Edison 05/2015-12/2015 Oak Brook, IL
• Typically work in a call center spending the majority of time on the phone.
• Handled incoming calls from customer: setting up new accounts, scheduling inspection and repair services and responding to general inquiries about the utility company.
• Made outbound calls to survey customers and perform any other follow-up steps necessary. Upon completing training, maintained comprehensive knowledge of all company products, services, policies, and procedures, including the computer software programs utilized on the job. Benefit Specialist Randstad Staffing (Aon Hewitt) 09/2014-01/2015 Lincolnshire, IL
• Answered inbound calls from participants.
• Played a dynamic role when working internally with teams to resolve issues.
• Entered appropriate information into a computer system to assist participants to receive health and welfare benefits.
• Answered all questions Participants had about their coverage and the cost.
• Assisted with billing questions, questions about LOA, Cobra, Define contribution and Define Benefit. Customer Service Representative Xerox (Verizon Wireless) 04/2014-09/2014 Bolingbrook, IL
• Used a computerized system, responded to customer inquiries in a call center environment.
• Responded to telephone inquiries and complaints using standard scripts and procedures.
• Gathered information, researches/resolved inquiries and logged customer calls.
• Communicated appropriate options for resolution in a timely manner. Informed customers about services available and assessed customer needs.
• Provided functional guidance, training and assistance to lower-level staff. Provided assistance with training and performed troubleshoot support to lower-level staff.
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Education
Medical Assistant/Phlebotomy Olympia College Diploma-2004
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