Customer Service Technical Support
Resume:
Cher Franklin
Rowlett, TX *****
***********@***.***
Authorized to work in the US for any employer
Work Experience
Inspector
WSP USA Inspection Services-Winchester, VA
September 2017 to Present
Performing home inspection for hurricane Ida in New Orleans, La,Harvey in Houston,TX and Port Aurthur,TX for FEMA. Using equipment in compliance to FEMA for water level and square feet for exact measurements of homes and vehicles. Contact clients set appointment provide customer service view picture of damaged to home. Taking photos of damaged using android tablet. Driver
Lyft-Dallas, TX
October 2019 to September 2021
Drive customer to there requested location via dispatch . 1st party collection
CMI Group-Carrollton, TX
April 2015 to August 2017
Taking incoming calls collecting payments for Time Warner accounts accessing banking information for future dated payments to restore services.
Customer Service
Pisa Group-Richardson, TX
November 2012 to July 2015
Providing technical support to user by researching and answering questions troubleshooting problems sales saves dispatch delivers maintaining workstation Dispatcher
Coach USA-Dallas, TX
May 2010 to February 2011
Dispatch drivers to transport employees of Union Pacific BNSF to there work location in a safe and prompt manner. Fowling DOT regulations updating driving hours and trip times put down for rest after eight hours of drive time. Relaying this information to drivers making sure this was a successful transition. Education
Some college in Business
Eastfield College - Mesquite, TX
January 2009 to December 2011
High school or equivalent
Van Horn High School
Skills
• Olive software (3 years)
• Dpi software (Less than 1 year)
• Windows Xp (3 years)
• Windows Vista (2 years)
• Spreadsheets (3 years)
• McLeod (2 years)
• Data Entry
• Typing
• Filing
• 10 key
• Technical Support
• iOS
• Software Troubleshooting
• Customer service
• Android
• Customer service
• Typing
• Technical support
• Driving
• Windows
• Communication skills
• Software troubleshooting
• Dispatching
• Help desk
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