Customer Service Call Center
Resume:
Marie Anna Caddell
Work from home part-time/ Remote
Lexington, KY 40504
*************@*****.***
I feel I would be a good fit for your company because I have extensive experience in customer service. I enjoy helping people and have spent most of my life doing so.
Although I have been unemployed for the past 10+ years, I would like to get back to what I love, and that is helping where and when I can with customers and their needs.
I have many years of experience with cash handling, credit card orders, customer relations, inventory, ordering, invoicing, answering phones, taking orders both in person and on the phone, deposits, and scheduling. I am proficient in Word and can navigate the web like an expert.
Work Experience
Customer Service Specialist TTec-FEMA customer service
representative Remote, temp work from home - Georgetown, KY
October 2022 - February 2023
Worked the call center from home to assist clients in their disaster relief. Fielded calls for all disasters handled by FEMA. I took their information, checked on the status of their claims and input any changes to their information both adding and deleting . Also gave them any other information for other agencies that could help them until FEMA decided if they qualified for assistance. Used my customer service and empathy to calm them and make their concerns felt heard. Documented all information in our system so that the next representative and\or supervisor could follow what was said and done for them. This was a temporary position so the job ended in February 2023.
Customer Care Representative
Zebra Technologie - Holtsville, NY
December 2017 to March 2019
Call center work, answering calls from customers all over the world who need help with registering scanners for inventory, help with their access points, laptop issues. Basically tech support to get them up and running to do their inventory. Troubleshoot all equipment and help entering all information into the reports. shipping replacement equip. if needed. shipping supplies or replacing them.Helping track
shipment to and from Zebra. Also logging calls into Heat with the purpose of call and solution or further follow up needed, managing internal emails also.
Customer Service Representative
Ram Marketing - Nesconset, NY
March 2018 to April 2018
Making outgoing calls for companies offering programs for energy efficiency in lighting and HVAC systems.. logging in calls and scheduling appointments
Delivery Driver
Dominos Pizza - Nashua, NH
March 2015 to July 2015
Working in the store, customer service and filling orders. Also
delivered pizza to customers' houses. Part-time work
Cleaning, boxing food for takeout and delivery, washing dishes, sweeping and mopping floors. counting out my orders and deliveries
Cashier and Customer Service Representative
Macy's - Smithtown, NY
December 2004 to May 2005
My duties included handling money, helping customers with their purchases, folding and organizing new items.
Customer Service Representative
GEICO Insurance Agency - Woodbury, NY
April 2003 to November 2004
Call center for Geico insurance. I was in charge of answering the phone and helping customers to add, delete, change their policy. To inform them of any discounts they were eligible for and to help with their needs
Parts Manager/Accounts Payable
Electro Freeze - Commack, NY
August 2000 to April 2003
In charge of invoicing, inventory, answering phones, taking orders by phone or walk in, customer relations. troubleshooting, shipping by UPS, COD & credit card orders. Additionally assisted with receiving and entering all deliveries. I have computer knowledge of Microsoft
Word & can navigate the web expertly.
1st Assistant Manager
McDonald's - Austin, TX
April 1992 to April 2000
I've worked for other stores in other states as well for a combined total of 12 years. Duties included overall running of day to day operations, inventory control, cash handling & deposits, scheduling,customer relation, food preparation, crew relations. Hiring & training of new crew members, paperwork & procedures related to opening,
closing, and monthly/yearly inventory.
Education
Graduated high school
Kings Park High School - Kings Park, NY
September 1983 to June 1986
Skills
• Technical Support
• Help Desk
• Troubleshooting
• Computer skills
• Assistant Manager Experience
• Call center
• Technical support
• Customer support
• Customer service
• Microsoft Windows
• Data Entry
• English
Certifications and Licenses Driver's License
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