Call Center Early Childhood and behavioral health
Resume:
*************@*****.***
Ashley Ortiz Flores
SKILLS
● Call center experience
● Telephone etiquette
● Follow-up procedures
● Behavior Management
● First Aid and CPR
● Child Supervision
● Early Childhood Education
● Child Development
● Sanitary Food Handling Procedures
● Food Preparation
● Cleaning and Sanitizing
● Refrigerator and Freezer Sanitation
● Kitchen Station Rotation
● Safe Food Handling
. EXPERIENCE
Jakes Unlimited, Gilbert — Kitchen Staff
February 2022 - July 2023
● Maintained clean, trash-free workspaces to maximize productivity and safety.
● Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
● Made food according to standard recipes with requested changes for customer satisfaction.
● Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
● Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
● Sanitized dining ware and kitchen equipment according to health code standards.
●
Transitions Center, Tempe — Backroom
June 2023- December 2023
Completed intake assessment forms and filed clients' charts. Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
I've taken patients vitals
drug screen
Little Einstein Preschool-Floater
● Responsible to implement classroom activities in the absence of the teach or on a daily basis in place of a teacher as needed
● Cleaning and organizing classrooms
● Sanitizing toys
● Infant
● Cpr
● early childhood education
December 2023-currently working
EDUCATION
Mesa High School, Mesa — High School Diploma
August 2019 - May 2023,
East Valley Institution of Technology -Mental health services August 2023- May 2023
CERTIFICATION
-Safe Talk
-training in suicide alertness
- helps w/ practicing actions that one does to help those w/ thoughts of suicide.
-provides steps to Identify people with suicide ideations and connect with them w/ resources for help
Psychology First Aide (PFA)
-Interactive online course that helps people learn the core action of PFA and describes way to apply them in different post-disaster scenarios w/ different survivor needs
-provider well-being before, during and after disasters Food handlers
Level One Fingerprint Clearance Card
-December 2022-2028
Article IX
-December 2022-2023
- State Law (including sanctions) that is specific to the Division of Development Disabilities.
-provide teaching techniques and rights of the people we support
-it demonstrates the correct way to approach certain situations regarding patients.
CPR
-January 2023-2025
SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible kitchen member offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team players are good at connecting with people resulting in repeat customers.
I've babysat with children infant - toddler. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.
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