Assistant Director Customer Service
Resume:
Public
Melda Freeman
Leaders of Tomorrow Learning Acadamy
Austell, GA 30126
*****.*******@*****.***
To obtain a position within an organization that will allow me the opportunity to demonstrate my
abilities and utilize my experience as an asset to the organization in which will enhance professional opportunities for growth.
Authorized to work in the US for any employer
Work Experience
Assistant Director
Leaders of Tomorrow Learning Acadamy - Austell, GA July 2021 to Present
: Assist Director in leading teaching sta!, supporting families, achieving enrollment accreditation and operational objectives
: Execute a general educational curriculum; collaborate with sta! to develop positive learning activities
: Establish positive relationship with families, teaching sta!, state licensing authorities and community contacts
Work with teachers to identify strengths and areas of opportunity to design plans for continual improvement
: Ensure other duties as requested
Assistant Director
M&S Magical Stars Daycare and Learning Center - Ellenwood, GA May 2021 to July 2021
: Ensure safety of children within the facilities care
: Operate the school according to state licensing
standards
: Assist sta! ( teachers ) with development and
execution of curriculum and activities
: Purchase supplies, equipment and food program
while operating within budgetary guidelines
: Ensure other duties as requested
Pre-K Lead Teacher
Precious Gems Learning Academy - Smyrna, GA
December 2019 to May 2021
Responsible for the safety and well - being of each child ( ages 4 to 5 years old ) Oversee and Maintain Monthly Curriculum
Responsible for overall Parent / Teacher communication and concerns with in their child (s) classroom performance
Assistant Director
The Learning Academy of Georgia - Smyrna, GA
June 2019 to December 2019
Responsible for open / closing of facility on daily basis Responsible for employee / sta! scheduling
Maintain Client records and weekly tuition payments Assisted in sta! payroll
Maintained employee quarterly training
Responsible for teacher / parent communication
Facilities coordinator
Educator ( Toddler Lead Teacher)
Kindercare Learning Centers - Smyrna, GA
July 2017 to June 2019
To obtain a safety and educational environment for children, ages infants to Pre-K, Responsible for monthly curriculum, parent / teacher conference ( as needed). Customer Service Representative
Robert Half
2015 to 2017
Handled incoming inquiries for internal and external customers
● Provided information to customers with minor problems / inquiries
● Identified, monitored, tracked, measured, and communicated service issues where appropriate
● Accurately and e"ciently entered manual orders from the internet, fax, and telephone to ensure customer satisfaction
Assistant Site Manager
Corporate Services Management
2013 to 2015
Managed daily operations of general cleaners and floor techs within the Delta Sky Club Performed daily shift inspections
Assist Site Manager with monthly budget and expenses Managed over 150 plus employees
Prepared daily work schedules for three (3) work shifts Maintained employee personnel records
Prepared potential applicants application packets
Conduct and oversee interview process for potential new employees Receptionist/Administrative Assistant
Moore Partners Inc - Atlanta, GA
2009 to 2013
Accountable for preparing weekly confidential reports for the Project Analyst Assist Project Analyst with prep work for monthly meetings Provide administrative assistance and customer service with answering multi line phone system, meet and greet guest, prepare and distribute visitor badges, problem solve minor inquires
Type and/or create various correspondences, reports and memoranda as requested Disseminate incoming and outgoing mail
Maintain and updating of organization employee phone listing/s Receptionist/Administrative Assistant - Human Resources Dept National Recovery Center Collection Agency - Norcross, GA 2006 to 2009
Responsible for maintaining and updating employee files and documents Accountable for confidential Human Resource documentation of payroll per employee Provide administrative support to the Director and Assistant Director of Human Resources
Preparation application packets for potential employees Assist with screening of applications for various hourly position applicants Answering incoming calls and directing to appropriate personnel Lead Teacher/Facilities Coordinator
Especially For Kids Academy - Riverdale, GA
2003 to 2006
Organized and assisted with NAEYC Accreditation
Supervised small pre-k teaching assistant sta!
Maintained documents for weekly lesson plans for pre-k classes Assist facilities director with various administrative task Managed front desk, visitors, and incoming calls when needed Pre-K Lead Teacher/Facilities Educator
KinderCare Learning Center - Jonesboro, GA
1999 to 2003
Responsible for weekly pre-k lesson plan
Managed and maintained all pre-k classroom file documents Assistant lead in Afterschool and Summer programs
Assist with managing of front o"ce duties
Service Specialist
IKON O"ce Solutions - Atlanta, GA
1993 to 1999
Processed various log documentation of incoming and outgoing data Processed daily reports for all service areas
Process incoming and outgoing mail, overnight packages, intero"ce deliveries Maintain files for mail center
Answer phones and assist in front o"ce
SOFTWARE and COMPUTER SKILLS
SOFTWARE and COMPUTER SKILLS
Measured Knowledge of MS O"ce Suite, SAP & web based portals Education
Bachelor of Science in O!ce Administrations / Business Administrations
West Georgia Technical College - Carrollton, GA
August 1989 to May 1991
Customer Service and Business Administration
+ Add level of education
National Business Institute
August 1988
General Studies
+ Add level of education
West Fulton High School
June 1987
Skills
Do you have any of these top skills employers are looking for? Special Education
Autism Experience
Mentoring
Research
Conflict Management
Tutoring
SAP
Recruiting
Dismiss
CPR
Teaching
Child care
Microsoft Excel
Training
Filing
Management
Microsoft O"ce
Organizational Skills
retail sales
Early Childhood
O"ce Administration
Order Entry
Multi-line Phone Systems
Toddler Care
Infant Care
Experience with Children
Interviewing
Human Resources
Clerical Experience
Childcare
Microsoft Word
Leadership
Customer service
Microsoft Outlook
Front Desk
O"ce Management
Classroom Management
Curriculum Development
Payroll
Babysitting
Certifications / Licenses
Financial Services Advisor
March 2018
Family Protection
driver's license
First Aid Certification
CPR Certification
Director’s Training
July 2021 to February 2024
Leading Your Program
Assessments
Early Childhood Development - Completed
November 2020
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Following Directions - Familiar
November 2020
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Customer Focus & Orientation - Proficient
May 2019
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Building Relationships for Childcare Providers - Completed May 2019
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