Customer Service School Bus

BENJAMIN MASAVU

ü Nairobi, Kenya ( +254-********* * **************@*****.***

DRIVER

A Profession driver with 8+ years’ experience in providing timely and efficient transportation services to clients. Skilled at route planning, GPS navigation and Vehicle Maintenance. Demonstrated ability to offer safety and customer satisfaction while complying to company’s and traffic rules and regulations .

Core Skills & Competencies

Route Planning Vehicle maintenance basic knowledge

First Aid Knowledge Strong interpersonal and communication skills

Analytical and Problem solving Transport regulatory acts/Law Knowledge

Defensive driving Time management

Professional Experience

DRIVER, BROOKSHINE INTERNATIONAL SCHOOL- NAIROBI 04/2023 to Current

Core Responsibilities

Operate the school bus in a safe and efficient manner according to all the relevant legislations, policies and procedures

Ensure that door to door policy for dropping and picking pupils is maintained

Follow planned route on a time schedule

Work with the bus assistant in maintaining order in the bus

Report and document any vehicle defect on daily basis

Observe speed limits and all other relevant signs

Fuel the allocated vehicle as per the fueling schedule and forward all invoices and fuel returns to the fleet management for payment processing

Document actual mileage, timings and destinations in the vehicle movement book before commencement of any trip

Undertake daily routine checks for tyres, oil, radiant coolant and lights

Notify the transport manager of any delays or route diversions

Ensure the allocated school bus is kept clean on daily basis and securely packed at school and while on trips

Ensure that all pupils on route are on board before journey begins and they are aware of rules and responsibilities as passengers

Follow emergency policy when involved in an emergency or accident and forward detailed report for claim processing

DRIVER GREENVIEW SCHOOLS 05/2020 to 03/2023

Core Responsibilities

Safely transported pupils to and from school ensuring strict adherence to traffic rules and safety protocols

Maintained clear and effective communication with school staff and parents providing updates and ensured smooth transport process

Significantly improved fuel efficiency by 15% through strategic route planning, effective driving techniques resulting in cost reduction for the institution

Promptly responded to emergencies, prioritized pupils safety and addressed medical situations efficiently

Streamlined the route planning process using GPS technology resulting to reduction in travel time for the pupils and increased efficiency for the institution

Conducted regular inspections and basic maintenance of the buses ensuring that they are on optimal working condition and report issues promptly

Implemented and enforced security measures in buses and maintained a safe environment for all pupils while on transit

Exhibited strong problem solving skills which enabled me address unexpected situations and emergencies effectively

Maintained punctuality and reliability while transporting pupils, following a consistent schedule and being available for additional assignments

TECHNICIAN & DRIVER SMS FURNITURE 05/2018 to 03/2020

Core Responsibilities

Performed the duties of a store keeper (Receiving, inspecting, and storing incoming materials and reconciling them with purchase orders

Inspected, analyzed and troubleshooted clients systems and furniture equipment

Provided a cost estimate and timeline for anticipated repairs to the supervisor, and complete the work upon client approval.

Ensured safe delivery of all the furniture to the various clients as and when required including loading and offloading of them

SUPERVISOR RINA SYSTEM LTD (SAFARICOM SHOPS) 05/2014 to 03/2018

Core Responsibilities

Supervision of all maintenance works in the company to ensure compliance with instructions and design specifications.

Conducting repairs and maintenance tasks across different trades, such as painting of furniture across different Safaricom shops

Monitoring the quality of the materials used and inspecting any defects and discrepancies that might compromise the operations

Writing of weekly and monthly progress report sheets to the resident engineer

Education & Professional Development

Leadership & Management Certificate Level 1 and 2 -Fem Institute of Leadership 2023

Plant Operator Certificate- Sensei Institute of Technology 2019

Emergency First Aid Certificate- Primatech Management Ltd 2019

Driving License- Ken Safe Driving School 2016

Certificate of Carpentry and Joinery – Kima Technical College 2009

Kenya Certificate of Secondary Education – Mulooni High School 2012

References

Mrs Eunice Mutunga

Finance Consultant

Email. *.*******@*****.***

Tel. 072*******

Mr Mutuku Munyao

Directors, SMS Furniture

Tel. 072*******

Mr Amos George

Senior Driver

Green View School

Tel.079*******

Contact this candidate