Customer Service Inventory Management

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Amber Taylor

Customer service / Retail / Restaurant

ee

Manager with over 3 years of experience in customer service and team leadership, adept at

enhancing team performance and productivity through effective training programs. Skilled

in customer relationship management, sales strategy, and critical problem-solving,

consistently maintaining high customer satisfaction levels. Committed to fostering a

collaborative team environment and implementing strategic initiatives to drive revenue

growth and operational efficiency.

EMPLOYMENT HISTORY

Manager

Jersey mikes subs, Huntsville ~ Jun 2022 - Pr

© Oversee daily operations, ensuring efficient service and customer

satisfaction.

* Implemented training programs, enhancing team performance

and productivity.

* Streamlined inventory management, reducing waste and

controlling costs.

‘+ Resolved customer issues promptly, maintaining high satisfaction

levels.

‘+ Fostered a collaborative team environment, boosting employee

morale.

© Truck orders and inventory

* Scheduling

© Hiring

© Terminating

Lead and mentor team members, optimising operational

efficiency. Implement strategic initiatives to enhance customer

satisfaction and drive revenue growth,

Team lead

Governors drive cleaners, Huntsville al — Feb 2017- Feb 2020

‘* Led team to enhance cleaning processes, achieving noticeable

efficiency improvements.

* Coordinated daily operations, leading to increased client

satisfaction and retention.

‘* Implemented training programs, boosting team productivity and

skill development.

* Resolved operational challenges, ensuring consistent service

quality and reliability.

* Led cleaning team, optimising workflows and ensuring top-notch

service quality. Implemented new training protocols, resulting in

enhanced customer satisfaction

© Customer service

Cashier/sales associate

Dollar tree, Huntsville Al—Jan 2015-2017

* Handled cash transactions efficiently, boosting customer

satisfaction and reducing wait times.

* Assisted in inventory management, ensuring optimal stock levels,

and minimizing shortages.

* Collaborated with team to enhance store layout, improving product

visibility and sales.

‘* Resolved customer inquiries promptly, fostering a positive

shopping experience.

* Utilized point-of-sale system to process payments accurately,

enhancing transaction speed.

© Managed cash transactions and assisted customers, enhancing

shopping experiences. Organised product displays to boost sales

and maintain store aesthetics.

EDUCATION

High school diploma

Butler high school, Huntsville al ~ Aug 2008 -Jun

SKILLS

Team Leadership/Management

Expert

Customer Relationship Management

Expert

Customer service

Expert

Sales Strategy

Expert

Communication and interpersonal

Experienced

Adaptability

Expert

‘Teamwork

Expert

Professionalism and strong work ethic

Expert

Critical thinking and problem solving

Expert

HOBBIES

Hove to do nails soon want to be a

nail tech . Love doing hair as well .

Contact this candidate