Business Analyst Software Development

ASHJAN KHAN

Fishers, Indiana, [**********@*****.***]

Visa status-Green card holder

SUMMARY

Over 4 years of experience as a Salesforce Business Analyst and ERP in Salesforce with an In-depth understanding of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile

Expert in conducting GAP Analysis, Strength Weaknesses Opportunities Threat Analysis (SWOT).

Proficient in Requirement Management, including gathering, documenting, verification, validation, analysis, and design.

Experienced with QA activities like test case walkthroughs, with expertise in conducting user acceptance testing (UAT), tracking/reports, queue management, traceability matrices, and a good understanding of Bug Lifecycle.

Extensive experience in Performing Analysis and Data Mapping from an Operational Data Store to an Enterprise Data Warehouse, Experience conducting User Acceptance Testing (UAT) and writing test cases

Strong organizational and planning skills, ability to work well under pressure, result-oriented, self-motivating, and versatile in problem-solving.

Skillfully used techniques like interviews, surveys, workshops, and JAD sessions using design modeling tools like Microsoft Visio. Involved in creating various artifacts like BRD, functional specifications, Use Cases, UML diagrams, data mapping documentation, pre and post-RTM, weekly reports, etc.

LINKEDIN PROFILE – https://www.linkedin.com/in/akhan212

TECHNICAL SKILLS

Programming - C, C++

Web Tools: HTML, Concepts - SOSL, SOQL

SFDC, Gap Analysis, PowerBI

MS Office Suite (PowerPoint, Excel, Word, Access), MS Visio, LucidChart, Adobe XD, UML sequence diagram scripting using IntelliJ Applications, JIRA, Smartsheets, SharePoint,Google Suite, SharePoint

EXPERIENCE

Senior Business Analyst McGraw Hill October 2022 - September 2024

McGraw-Hill - Jersey City, NJ

McGraw Hill is an educational publishing house that has 3 operating divisions (K-12 (US), Higher Education (US), and International (UK)) that were in focus for the new solution.

The "Sales Enablement Project" / SEP is a new SFDC-centric web application to enhance the experience and process of searching for products (digital books) and their related documents (sales assets), and additionally enable an enhanced user-efficient method /web app of sending/sharing these product-related documents or product info documents with their external customers (called opportunities in SFDC ) who want to buy McGraw Hill products from the same portal while discovering products, thereby having designed an optimized click path for sales reps to conduct their sales without having to juggle between different tabs while firming up on potential customers(called leads in SFDC).

The project's main goal was to improve the current conventional SFDC search experience of a sales rep on SFDC to manage his opportunities to see a suggested list of products and sales assets and share them with external customers efficiently and seamlessly. The sales rep can also see some live visibility/ insight around the usage of the assets used by the recipients. Other personas in focus were product/marketing teams, and sales managers to manage the organization of sales assets and operations of their teams.

(This was a remote project with project team members in the US and PMO in the UK)

Governed and conducted requirement analysis of 3 operating divisions (K-12, Higher Education, International) within the tenure

Audit checked, followed updates, and clarified with stakeholders to consequently convene with developers on the United States side

Collaborated with stakeholders in the States and the United Kingdom to define features and integrations

Supervised and organized stakeholder workshops for all 3 divisions (K-12. US Higher Education, International) to gain consensus and sign off on requirements before migrating to Jira

Identified and analyzed (Elicited) user requirements, procedures, and processes to develop optimization strategies for the new solution.

Analyzed operational data, surfacing insights and findings to support business and technical decisions.

Architected User flow process models (on Visio) to demonstrate the working of various processes (or epics) that comprise the platform

Developed an understanding of customer workflows to deliver precise recommendations for challenging problems.

Converted and revised at an immense scale elicited User requirements to System requirements with Acceptance criteria

Engineered system flow process models and functioned as a liaison between the project team and development teams to drive clarified comprehension of system requirements through models and flowcharts.

Performed extensive data mapping with given product data extracts and additionally mapped significant TO-BE data attributes with user stories, mapped process flows to relevant user stories in Jira

Implemented Analysis between the three divisions (K-12, Higher Education, International) to identify gaps between current state and future state requirements that are crucial to completing the scope of the new platform

Executed MVP analysis with inputs from stakeholders (Minimum Viable Product) to mark features/requirements that are paramount in the first delivery of the solution. (using transitional vs transformational model)

Developed comparative user story models between the three operating divisions (K-12, Higher Education, International) to interpret the level of differences to consider in the development process for the project team

Extracted reports from Customer's Salesforce instances to carry out high-level data mapping and create overview and insight documentation of the AS-IS state for the project team

Administered and composed onboarding discussions and documentation for newcomers to the project team

Salesforce Admin Business Analyst Cengage February 2021-September 2022

Boston, MA

Cengage Group is an American educational content, technology, and services company for the higher education, K-12, professional, and library markets. It operates in more than 20 countries around the world. The Project was on the administrator Salesforce .com to monitor & categorize to meet different salesforce modules and customize the sales service and marketing modules to fit the customer’s and business needs.

(This was a remote project)

Managed timely flow of business intelligence information to users.

Integrated to CRM system & ERP system Within these categories, several functional elements have been identified to support the delivery model

Coordinated with stakeholders to collect Requirements/User stories

Maintained a library of model documents, templates, or other reusable knowledge assets.

Disseminated information regarding tools, reports, or metadata enhancements.

Assessed programs to identify risks or problems to determine appropriate responses which were then communicated with senior leaders which will factor risk management

Analyzing requests for new features or change requests by operations teams

Coordinate timelines during the development process

Engaged with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality

Collaborated with multiple departments to define CRM system changes required to meet business objectives

Responsible for driving the User Requirements / Functional Requirement Workshops

Salesforce configuration such as custom objects, fields, custom formula fields, field dependencies, and look-ups

Maintaining the integrity of the database, all data, report design, design implementation, and integration

Conducted and Administered JAD sessions with Subject Matter Experts to obtain domain-level information

Involved in converting User requirements into business requirements, functional requirements, and technical requirements

Presented and conducted functional requirement review walkthroughs with the designers, developers, and stakeholders

Identified Use Cases from Business Requirements and created UML diagrams like use case diagrams and activity diagrams using MS-Visio for various stakeholders.

Business Analyst/ Systems Developer Broadcast Wearables Private Limited (India) November 2017 – November 2018

The project was to create a Bluetooth protocol communication approach between various devices interfaced to transmit information from multiple devices to the microcontroller and consequently use this approach to control and manipulate electronic operation using the microcontroller through a mobile device/PC.

Developed an embedded system for a smart fitness tracker as part of the Electronic Savvy Wear product line, using an Arduino Nano and various sensors (accelerometer, heart rate sensor).

Elicited and documented functional and non-functional requirements, focusing on accuracy of step counting, heart rate monitoring, data transmission reliability, and power efficiency.

Created use case diagrams and process flows for user interaction with the tracker's display and mobile app interface.

Analyzed sensor data to optimize fitness tracking algorithms and improve the accuracy of calorie expenditure calculations.

Collaborated with the design team on the Electronic Savvy Wear project to elicit and document non-functional requirements, including battery life targets, data transmission latency, and sensor accuracy, resulting in a 20% improvement in battery performance during prototype testing.

Defined and documented testable non-functional requirements for the Electronic Savvy Wear smart fitness tracker, ensuring traceability throughout the development lifecycle and adherence to industry standards for data security.

Developed use case diagrams and detailed process flows for user interactions with the Electronic Savvy Wear heated jacket, improving user experience by simplifying temperature control and heating zone selection.

Created user stories and acceptance criteria for the Electronic Savvy Wear navigation jacket, ensuring seamless integration with mobile navigation apps and clear haptic feedback for directional cues.

Interlinking wireless microcontroller (MCU) – CC2640R2F Texas Instruments processors to establish Bluetooth Low Energy (BLE) communication and Universal Asynchronous Receiving/Transmitting of data with Raspberry Pi 3 modules to create Bluetooth low energy applications supporting high-speed mode.

Analyzed design and determined coding, programming, and integration based on general objectives and knowledge of the overall architecture of the product or solution.

Assessed code during the testing stage to determine potential glitches and bugs.

Designed, developed, and implemented firmware to support embedded system product concepts.

Interfacing ESP-32 microprocessor to connect serial integrated chip micro size cameras using Inter-Integrated Circuit (I2C) communication interface protocol, which would be then integrated onto wearables.

Configuring and Developing routing and communication and audio data exchanges between (SAMA5) high-performance, ultra-low power Arm Cortex-A5 core-based microprocessors (MPUs) and Raspberry Pi 3 to connect MEMS (microelectromechanical systems) microphone using a 3-wire protocol for audio device data transfer and connection.

Designed project related to image processing and embedded systems using the Internet of Everything (IoT), OpenCV

Education-

*December 2021 Indiana University Purdue University Fort Wayne Fort Wayne, IN-Master of Science Computer Science

*September 2017 Osmania University India-Bachelors in Engineering Electronics and Communication

Research Publication-

Activities and societies: *Research Publication of MedBot for self-symptom diagnosis https://www.isroset.org/pdf_paper_view.php?paper_id=2884&1-ISROSET-IJSRCSE-07817.pdf

Co-author for a Medical self-diagnosis application that allows users to enter symptoms and cross-references to provide a quick diagnosis in the case of unavailability of medical supervision/doctor, diagnoses mental illnesses, cardio illnesses, orthopedic diseases, and respiratory illnesses.

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