Patient Care Customer Service
Resume:
C O N TACT
*************@*****.***
Bloomington, MN 55425
phone
address
C A R E E R O B J E C T I V E
Highly organized individual with experience in providing direct patient care. Comprehensive understanding of the necessary skills to provide quality and compassionate care. I have worked in acute and long-term care settings with a proven track record of providing excellent patient care and customer service.
E D U C ATION
March 2023
Medical Billing and Coding in Associate's
Ultimate Medical Academy-Tampa, Tampa, Flordia
January 2006
High School Diploma
Barrows Adult Education, Three Rivers, Michigan
June 1999
High school diploma in General Studies in General
Three Rivers Adult Education, Three Rivers, Michigan GPA 3.8
GPA 3.8
E X P E R I E N C E
October 2023 - Present
PCA
Homebridge healthcare service LL, Minneapolis,
Minnesota
October 2022 - Present
Direct Support Professional (DSP)
REM/River Bluffs - The MENTOR Network, Eagan
October 2019 - January 2022
Home Health Aide (HHA)
All Home Health Care, Bloomington
October 2019 - November 2020
Dollar Tree Cashier
Dollar Tree, Bloomington
Assisted patients with eating, bathing, and
grooming, supporting activities of daily living.
•
Monitored patient conditions and reported changes
to the nursing staff.
•
Participated in multi-skilled activities, supporting a patient-centered approach to achieving desired
outcomes.
•
Pass meds and take clients to appointments and
outings
•
Assisted clients with daily living tasks such as
hygiene, meal preparation, dressing, grooming, and housekeeping duties.
•
Guided clients to help them achieve their goals and objectives related to independent living skills.
•
Bathing, Feeding, Vitals, repositioning, ADLs,
cooking and laundry
•
Monitored patient conditions by taking
measurements of temperature and blood pressure.
•
Monitored nutrition levels by preparing meals
according to dietary guidelines provided by
physicians or dietitians.
•
• Stock shelves according to planograms.
Processed sales and handled payment transactions
via computer point of sale system.
•
PERSONAL CARE ASSISTANT
L AVONTA B R OWN
June 2004 - September 2010
CNA - Certified Nursing Assistant
Homestead of Coon Rapids, Coon Rapids
Performed upkeep and optimization of the store to
maintain a pleasant shopping atmosphere.
•
Performed opening and closing duties such as
setting up registers, counting money, reconciling
tills, and preparing deposits for the bank.
•
Developed a thorough knowledge of store products
and services.
•
Followed HIPAA regulations to maintain the
confidentiality of sensitive medical and personal
information.
•
Answered call lights to provide emergency
treatment and assistance to patients.
•
Monitored the vital signs of assigned patients
according to established standards.
•
Ensured the cleanliness of resident rooms at all
times through regular housekeeping duties.
•
Documented and reported observations of patient
behavior, complaints, or physical symptoms to
nurses.
•
S K I L L S
• Telemarketing (2 years)
• Public relations
• Typing (1 year)
• Windows (1 year)
• Memory care
• Bus driving
• Assembly
• Driving (10+ years)
• Patient monitoring
• Vital Signs (10+ years)
• Customer service (10+ years)
• Sales (5 years)
• English
• Computer skills (2 years)
• Home Care (10+ years)
• Medical Coding
• Alzheimer's Care
• Medication Administration
• Meal Preparation
• Caregiving
• Hospice Care
• Laundry
• Patient Care
• Developmental Disabilities Experience
• Food Preparation
• HIPAA
• Cleaning Experience
• Patient Service
• Healthcare Expertise
• Patient Service
• Patient Care Activities
• Patient-Focused Care
• Healthy Living Activities
• Patient Transporting
• Patient Care and Monitoring
• Emotional Support
C E R T I F I C ATIONS
• Firearms License
• Class D
• CNA
R E F E R E N C E S
References available upon request
Contact this candidate