Sales Supervisor

KIMBERLY NEAL

***************@*****.*** 404-***-**** Atlanta, GA 30312

Summary Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Skills Data Visualization with ArcGIS

Collaborative Leadership

Recruitment Process Management

Proficient in Microsoft Suite and Google Drive

Effective Presentation Skills

Laboratory Experience

Proficient in Dispute Resolution

Familiarity with SPSS and Stella

Cross-Cultural Competence

Analytical Problem Solving

Detail-Oriented Data Entry

Proficient in Dayforce, ADP, and Workday

Experience Supervisor 06/2023 - Current

Designer Shoe Warehouse Atlanta, GA

Appropriately open and close the store to ensure effective sales and the safety of merchandise.

Reduce shrinkage, and ensure the safety of merchandise throughout the day through constant and effective customer service.

Develop and maintain accurate daily reports of store performance, sales, and customer service.

Train, evaluate, and coach staff using updated policies and procedures to ensure store-specific and company goals are met each day.

Act as a liaison between 20 associates and the management team to ensure effective communication, and maintain an amicable, efficient work environment. Provide customers with a custom shopping experience to boost sales, increase conversion, and transform customers into clientele.

Manage customer inquiries, compliments, and complaints to guarantee customer and company satisfaction

Human Resource Expert 11/2022 - 05/2023

Target Brentwood, MO

Conduct initial screening of employee candidates, and collaborate with team leaders to submit final decisions about prospective employees. Manage the hiring and onboarding process of new employees, and ensure all team members have an adequate understanding of the company's policies and procedures. Maintain accurate records of employee attendance and time-off requests to ensure a smooth and efficient payroll process.

Managed the hiring and termination processes of team members. Facilitated seamless integration of new hires by delivering comprehensive training on operational procedures.

Designed and updated training resources to support new employee integration. Develop presentations and information boards using Microsoft Suite to ensure important information regarding policy, procedure, and benefits is easily accessible to employees. K

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Enhanced team dynamics through the resolution of interpersonal tensions within the store. Streamlined the exchange of critical information between leadership and team members. Engaged team members through activities, decorations, and information boards. Sales Associate 08/2021 - 05/2023

Designer Shoe Warehouse Brentwood, MO

Provide customers with a personalized customer service experience that determines their needs, and ensure a sale.

Organize merchandise, and maintain a clean space for the convenience of the customers. Collaborate with managers to solve customer concerns, so customers may have their needs attended to while abiding by company policies.

Handled returns and exchanges according to company policies. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Helped customers find specific products, answered questions, and offered product advice. Trained new team members in cash register operation, stock procedures, and customer services.

Intern 06/2022 - 10/2022

California Department of Public Health Sacramento, CA Compiled comprehensive inventory with 41 municipal climate action plans and 50 hazard mitigation plans.

Reviewed state-level documentation for feedback before publication. Engineered methods for assessing project priorities. Attend and participate in weekly team meetings to determine new projects that need to be completed.

Maintained positive working relationship with fellow staff and management. Education and

Training

Master of Public Health: Urban Design 01/2023

Washington University in St. Louis: Brown School St Louis, MO 3.86 GPA

Bachelor's Degree: Anthropology, Dance 01/2021

Washington University in St. Louis St Louis, MO

3.86 GPA

Minority Association of Pre-Medical Students Member, 2017-2021 WashU Hip Hop Union Member, 2017-2020

Kwenu (West African Dance Club) Member, 2017-2021

Member of Sigma Gamma Rho Sorority, Inc., Fall 2020 High School Diploma: Journalism 01/2017

Henry W. Grady High School Atlanta, GA

4.0 GPA

Top Ranked: 15%

Maynard Jackson Youth Foundation Member, 2015-2017 Editor in Chief of Yearbook Club

Member of National Honor Society, 2014-2017

Certifications Certified in Public Health

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