Customer Service Information Technology

Amare T. Alemu

**** ******** ****** ** *** * Washington, DC 20018

202-***-**** ********@*****.***

Objective

This is to give a generalized highlight of optimized knowledge and skills that help to stretch forward towards the optimized success end through strategies that effectively and efficiently actualize it.

Summary of Qualifications

15 years of experience in management, and customer service & a profound ability to work with diverse customers

Information Technology Project Management

System Design and Analysis

Database Management

Information System Security Professional

Advanced Software Engineering

Advanced Requirement Engineering

Java Programming

QA, SQL Knowledge

Data Analysis using Econometrics

Efficient service provision and Monitoring

Strong ability to learn new tasks and pay attention to detail

Great honesty, dependability, and teamwork skills

Employment History

Colonial Parking Washington, DC

Shift Manager 9/2023 – Recently

● Managed staff and daily operations, ensuring efficient workflow and high customer satisfaction.

Self Employed 4/2014 Recently

Side Jobs Washington, DC

■ Duties include serving customers professionally

■ Responsible for being punctual to use time effectually

■ Duties of keeping clean and attractive services

■ duties reporting incidents and lost found

Catholic Charities 6/ 2013 4/2014

Shelter Monitor Washington, DC

■ Duties include monitoring overall the facility

■ Responsible for monitoring resident’s medication

■ Duties of assisting residents to have their meal

■ duties of proactive reports

Dunkin Donuts 6/2010 2013

Clerk 2 Washington, DC

■ Duties include general sales and customer service

■ Responsible for opening the store and preparing hot beverages and meals before customers come

■ Prepared sandwiches and menu items and brewed various types of coffee

■ Cleaned common areas of the store including the front counter, kitchen area, and restrooms

7 Eleven 1/2009 – 10/2009

Customer Service Associate College Park, MD

■ Operated cash register, scanned items and attended to customers’ needs

■ Brewed coffee daily and restocked and ordered supplies

■ Performed maintenance duties and cleaned store floor, counters and restrooms

Ethiopian Coffee Exporters Association 03/2000 – 03/2008

Coffee Quality Section Head Ethiopia

■ Organized and managed the Coffee Quality Section

■ Represented the Ethiopian Coffee Exporters Association in

exhibitions and conferences

■ Prepared Proposals/ Projects and producing econometric analyses

■ Produced reports on field visits, training, weekly, monthly, quarterly and

annual activities of the section and Market Research

■ Facilitated business linkages and organized exhibition activities

Ethiopian Coffee Exporters Association 03/1999 – 03/2000

Chief Coffee Cupper and Head Ethiopia

■ Conducted daily laboratory works for all branches

■ Provided training for quality controllers from the branches

■ Permanent member of marketing committee

■ Conducted a pre purchase sampling and inspection at the auction center

EDUCATION

Graduated Doctor of Information Technology, Walden University

Graduated Masters of CIS in Software engineering management, Strayer University

Minneapolis, MN

2024

Washington, DC

2020

Pharmacy Technician Program, Washington Training Institute

Washington, D.C.

Obtained certification for Pharmacy Technician (CPhT)

2010

Master of Arts in Economics Department, Addis Ababa University

Addis Ababa, Ethiopia

Took First Semester courses on Trade Policy Analysis

2007/2008

Bachelor of Arts in Economics, Addis Ababa University

Addis Ababa, Ethiopia

Obtained Bachelor of Arts degree in Economics

2005

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