Customer Service Representative, phone assistance, bilingual custome

Carla Valencia

*** *. **** ****** #* Hollywood, Florida 33020 Cell:

954-***-**** • E-mail: ********@*****.***

Customer Service

Representative

My career objective is utilized my skills and experience in customer service to bring both the guest and my employer outstanding service. Establish trust and growth in a great corporation. SUMMARY OF QUALIFICATIONS

● Over 15 years in customer service and management expertise

● Proficient educator and coach with ability to communicate clearly to any audience

● Excellent multitasker abilities quick and effective problem solver

● Highly adaptable; thrive on challenges and excel in new environments

● Top producer positive and extremely self-motivated

● Loyal, dependable, believing internal principles dictated to performance

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PROFESSIONAL EXPERIENCE

Paradies lagardere Fort Lauderdale Airport, Florida 2014-Present.

Zone Manager, Team leader, Customer Service.

Provide directions, instructions and guidance.

Audit registers.

Motivate team member to achieve goals of the day.

Make sure stores are fully supplied with merchandise. C&R CONCIERGE SERVICES, Hollywood, Florida 2012 – 2016 Manage dining and other reservations for patrons, and obtain tickets for events. Manage travel arrangements for sightseeing and other tours. Receive, store, and deliver luggage and mail.

Perform home duties on a temporary basis when needed. Pick up and deliver items, or run errands for customers. Perform office duties on a temporary basis when needed VILLAGE AT GULF STREAM, Hallandale, Florida

2011 – 2012

Customer Service

-Greeted customers and directed clients.

-Answered phone calls and inquiries regarding city, events and attractions.

-Provide information for stores, rentals and races at Gulfstream.

-Handled cash, credit card sales and other payment transactions including international currency. AMERICAN VANLINES, Fort Lauderdale, Florida

Sales Manager 2009 – 2011

- Overlook each of my client’s moving progress.

- Confirmation of moving crew and any extra needs that might of occurred.

- Visiting customer and provide detailed information about moving services.

- Take inventory list of all furniture/ items they are planning to relocate.

- Provide quotes and email to customers.

- Follow up with customers to answer all questions in reference to upcoming relocation. DELTA AIRLINES, Miami, Florida 2002 – 2009

Flight attendant

Ticketing counter

-Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

-Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.

-Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.

-Assist passengers while entering or disembarking the aircraft.

-Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

-Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. PARADISE SHOPS, Ft. Lauderdale, Florida 2000 – 2002 Manager

-In charge of opening all stores in 4 terminals.

-Make sure stores were ready for their daily operation.

-Take daily inventory of merchandise.

COMPUTER SKILLS

Microsoft Word, Excel, Outlook, Quick Books

Languages

Spanish fluent (speak, read & write)

Portuguese fluent (speak, read & write)

OTHER KNOWLEDGE

Flamenco instructor/ Dancer (28 years)

Reiki Practitioner (13 years)

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