Assistant Manager Customer Relations

Tiffany Gonzalez

***********@*****.***

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership

roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve

important objectives. Excellent relationship-building, multitasking, and decision- making skills.

Skills

Retail Operation Management Customer Relationship Management (CRM)

Customer Relations Money Handling

Sales Growth Employee engagement

Sales Strategies Recruitment and hiring

Recruiting and interviewing Sales Reporting

Employee Performance Employee performance evaluation

Evaluations Staff Training and Development

Employee Scheduling _Sales monitoring 7

Schedule oversight Orientation and training

Team motivation

Experience

Assistant Manager

Howdy /EL PASO, TX \ JUL 2008- JAN 2018 .

e store was clean and organize for the next shift and make sure everything is well stock, organize and even inside the cooler.! would also do .

paperwork, shift analysis, check in all vendors and make sure they would as well organize the store, would also clean the pumps, help with the schedules, sweep, mop, do coffee even order

for the store. would also handle money including the tacc and the deposit and was also a cashier and train new Employees. Lacie

Delegated work to stuff, setting priorities and goals.

Remained calm and professional in stressful circumstances and effectively diffused tense situations

Held regular one- on - one meetings with employees to review performance and priorities and feedback.

Organized team activities to build camaraderie and foster pleasant workplace.

Reviewed completed work to verify consistency, quality, and conformance.

Completed thorough,opening, closing, and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Resolved customer inquiries and complaints requiring management-level escalation

Interviewed prospective employees and facilitated effective resolutions to disputes.

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Produced thorough, accurate’and timely reports of project activities.

.l was Assistant Manager, would make sure thi

Education and Training

High Schoo! Diploma

Continental Academy July 2024 » t it

Languages

cote English -Professional :

eos . «©. Spanish-Professional

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