Front End General Manager
Resume:
Sarah Presley
Cape Girardeau, MO *****
***********@*****.***
Extremely fast learning, dedicated, reliable, and hardworking people person. Thrives in busy, fast paced environments, and under pressure. Problem solver. Great attention to detail and organizational skills. Thrives in difficult situations and under pressure. Clean and organized. Leader and team player. Takes pride in accomplishments and abilities.
Willing to relocate to: Cape Girardeau, MO
Authorized to work in the US for any employer
Work Experience
Assistant General Manager
Taco Bell - Cape Girardeau, MO
June 2023 to Present
• Manage daily operations to meet and exceed sales goals.
• Daily Cash flow, deposits, audits, and record keeping.
• Ensure all company standards are met.
• Interview, hire, train and retain a rock star team.
• Coach and correct employees to enhance skills and productivity.
• Inventory, supply orders and making product cost.
• Customer concerns, complaints compliments and retention.
• Scheduling, helped drop labor from 26% to 20%
• Was recognized as the district winner during operation clean sweep.
• Met all food safety standards and recorded data into zen put every shift.
• Helped raise the stores Bell rating from 3/5to 4.5/5 Front End Manager
Menards - Cape Girardeau, MO
February 2022 to June 2023
• Promoted twice in 6 months. From inventory to assistant front end manger then again to Front end manager.
• Ran the entire front end of the store.
• Handled all customer service issues, guest complaints, questions, concerns, and compliments.
• Coached, praised, and/or corrected the team to properly follow all Menards values and policies, to ensure that every customer was wowed at our friendliness.
• Maintained Menards, "no waiting for savings," pledge.
• Quickly and effectively solve problems with excellent critical thinking and analytical skills.
• All cash flow, deposits, money handling, and safe audits.
• Accounts payable/receivable, collection attempts, bad checks and records keeping.
• Theft/criminal incident reporting.
• Scheduling and payroll.
• Monitoring store sales, profit and loss, plan and comp percentages.
• Team member training for both new, and existing team members.
• Interviewing, hiring and retaining good employees.
• Maintained the cleanliness of the store.
• Keep a positive and enjoyable work environment for all. Shift Manager and Server
Huddle House - Cape Girardeau, MO
February 2018 to November 2021
• Manage to ensure that all guests are greeted and well taken care of, and making sure all employees are hard at work, completing all tasks as needed.
• Serve all guest quickly and with efficiency.
• Answer any phone calls appropriately.
• Wash any and all dishes as soon as needed.
• Stock and clean all areas of the store, and delegating similar tasks to employees encouraging teamwork.
• Shared thorough product knowledge with customers.
• Cash handling duties.
• Continuously improved sales.
• Food preparation, and cooking.
• Recruited and trained new hires.
• Ensured employees were satisfied to improve retention.
• Maintained a safe work environment.
• Took initiative to complete tasks without owner supervision.
• Excellent multitasking abilities. Had to fill multiple positions simultaneously. Server/Trainer/Shift Leader
Cracker Barrel - Cape Girardeau, MO
February 2006 to February 2018
• Provided the best service in a timely manner.
• Made guests feel welcome and at home.
• Educated guests about the menu, and assisted in any decisions they were struggling with.
• Took orders, deliver hot and fresh food.
• Checked on guests frequently, and anticipated their needs.
• Cleaned and sanitized restaurant and dining room.
• Gave large parties.
• Food preparation.
• Covered for multiple employees as needed.
• Stocked dining room and server line.
• Prepared for any unforeseen rush.
• Worked in a fast-paced environment.
• Trained new team members.
• Took to-go orders.
Education
High school or equivalent in Diploma
Hillsboro High School - Hillsboro, MO
2000 to 2004
Skills
• Budgeting (10+ years)
• Call Center (Less than 1 year)
• Hospitality (10+ years)
• Housekeeping (10+ years)
• Powerpoint (2 years)
• Basic Computer Skills (10+ years)
• Excel (2 years)
• Word (10+ years)
• Cleaning (10+ years)
• Fast Food (10+ years)
• Key Holder (10+ years)
• Recruiting (10+ years)
• Internal Audits (10+ years)
• Merchandising (2 years)
• Interviewing (10+ years)
• Inventory control (10+ years)
• Accounts payable (2 years)
• Schedule management (10+ years)
• Pricing (2 years)
• Profit & loss (2 years)
• Quality management (10+ years)
• Financial Report Writing
• Account Reconciliation
• Store management
• Sales
• Merchandising
• Customer service
• Customer relationship management
• Training & development
• Front desk
• Accounts receivable
• Microsoft Excel
• Administrative experience
• Organizational skills
• Phone etiquette
• Computer skills
• Communication skills
• CRM software
• Serving
• Cooking
• Shift management
• Incident management
• HACCP
• Salesforce
• General ledger accounting
• Google Docs
• Microsoft Access
• Clerical experience
• Microsoft Word
• Analysis Skills
• Office Management
• Management
Awards
A+ scholarship
2004
Certifications and Licenses
Food Safety
HIPAA
OSHA
HACCP
Assessments
Restaurant manager — Proficient
June 2023
Managing restaurant staff and meeting customer expectations Full results: Proficient
Bookkeeping — Proficient
February 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
June 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
February 2024
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
June 2023
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Filing & organization — Proficient
March 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
May 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Motivated and hardworking.
• Works quickly, and effectively, even under pressure.
• Reliable, rarely/never misses work.
• Energetic and fun loving person, always keeps a positive attitude.
• Self starter and fast learner.
• Enjoys interacting with people.
• Customer service is what I do!
Contact this candidate