Customer Service Room Attendant
Resume:
JOEREN GRACE D. ARIAS
Block *, Lot **, Modena Subdivision,
Barangay Basak, Lapu-Lapu City, Cebu 6015
*********@*****.***
097******** (Globe)
096******** (Smart)
OBJECTIVES: A diligent and hardworking person. Dedicated and friendly with well-developed knowledge and skills. Passionate about maintaining strong relationships and eager to adapt new experiences.
EDUCATIONAL ATTAINMENT:
Housekeeping Services
Magsaysay Center for Hospitality and Culinary Arts, Cebu
January 15, 2024 – September 13, 2024
Bachelor of Science in Hotel and Restaurant Management (College Undergraduate)
Northern Negros State College of Science and Technology
Old Sagay, Sagay City, Negros Occidental
Year 2010 - 2011
Diploma of Secondary Education (Graduate)
Escalante National High School
Escalante City, Negros Occidental
Year 2006-2010
Diploma of Primary Education (Graduate)
Alternative Learning School
Escalante City, Negros Occidental
Year 2000-2006
WORK EXPERIENCE:
Room Attendant – Seda Central Bloc Cebu – September 14, 2024 – November 06, 2024
Maintaining the cleanliness of rooms for incoming guest
Provide excellence customer service
Familiarizing different chemicals, linens, rooms set-up amenities and toiletries.
ON-THE-JOB TRAINING – Seda Central Bloc Cebu – July 03, 2024 – September 13, 2024
Assigned in Public Area – Maintaining the cleanliness of Restrooms, vacuum carpeted floor (conference rooms), Gyms, Back to Office, Lobby and Bar Area.
Assigned in Laundry Area – Pick up and deliver laundry for the guest, do pressing, sorting Uniforms, Arranging Towels and Linens at Linen Area
Assigned as a Guest Request Amenity or Amenity Runner – delivered amenities and toiletries, refilled water, delivered laundry, and set-up Extra bed
Assigned at Rooms as Back up Room Attendant – do beddings, clean bathroom, familiarizing amenities and toiletries set up, and different kinds of Chemicals.
Customer Service Representative
1.Concentrix Montage Ayala – September 2022 – November 2023
Accept inbound and outbound calls internationally for Telco Services
Assist customers with Payments, Billing Accounts, Bookings and Wireless Carrier
Provide excellent services and attain customer relations
Show empathy with gratitude
2.Qualfon Philippines, Inc. – August 2022- September 2022
Accept inbound and outbound calls internationally
Assist customer for bookings in vale resorts
Provide excellent services and attain customer relations
Show empathy with gratitude
3.Techmahindra Philippines – October 2021- December 2021
Accept inbound and outbound calls internationally
Assist customers for tracking packages
Provide excellence customer services and attain customer relations
Show empathy and gratitude
4.Teleperformance Cebu Philippines – July 2021 – October 2021
Accept inbound and outbound calls internationally
Assist customers for booking flights, Hotel reservation, car rentals and cruise
Show empathy and gratitude
Provide excellence customer services and attain customer relations
Domestic Helper – Kingdom of Saudi Arabia, Riyadh – The year of 2018- 2021
Cleaning and maintaining the cleanliness of rooms, dining rooms, toilet rooms, and public areas
Taking good care of two kids
Preparing and cooking Arabian foods
Helping and preparing food during Ramadan
Attaining good relationships and respect culture and traditions
Sales Associate – Abacus Book and Card Corporation – The year 2013-2015
Assisting customer inquiries
Assisting Gift wrapping services
Assist customers with payments, School Equipment and engraving
Help customers find books and School supplies
TRAINING ATTENDED:
MIHCA Internal On-The-Job Training (300 hours)
MIHCA Cebu Campus – Magsaysay Center for Hospitality and Culinary Arts
March 2024-May 2024
Awesome Service Workshop
Human Resources Training and Organizational Development
Cubao Manila
September 1-2, 2015
On-The-Job Training
Ting-Ting’s Native food
Bacolod City, Negros Occidental
May 24, 2011
Personal Details:
Birthdate: January 06, 1993
Gender: Female
Height: 5’2 ft.
Weight: 120lbs.
Marital Status: Married
Languages Spoken: English, Filipino, Basic Arabic
Passport Number: P5152488C
Character References:
1.Ms. Virginia Querubin
MIHCA HOUSEKEEPING INSTRUCTOR (MODULAR)
2.Mr. Tammy Gonzaga
MIHCA HOUSEKEEPING INSTRUCTOR (INTERNAL OJT)
3.Mr. Emmanuel Rabacal
CSR -CONCENTRIX MONTAGE AYALA
4.Mr. Ruel Gualin
SEDA CENTRAL BLOC CEBU (SUPERVISOR)
5.Ana Liza Carin
Assistant Executive Houskeeper
Contact this candidate