Customer Service Quality Assurance
Resume:
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JANIEL JOHNSON
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
**************@*****.***
St. Andrew
Jamaica
Results-oriented and highly motivated professional with a diverse skill set and a strong commitment to excellence. Seeking a challenging position where I can utilize my skills and qualifications, to contribute to the success and growth of a dynamic organization. Professional and ready to deliver excellence, timeliness and keen attention to detail. Language
English - C2 Proficiency
Q & S Enterprise Ja. Ltd. 01/2020 - 12/2023
Cashier Pump Attendant
Hard and Soft Skills
Room Attendant
Cabana Hotspot 03/2012 - 12/2019
Bar Manager
Medallion Hall Hotel 05/2010 - 12/2012
Good Communication Skills
Time Management and Prioritization
Keen Attention to Details
Customer Service and Patient Care
Support
Teamwork and Collaboration Skills
Leadership and Supervision Skills
Flexibility and Multitasking Skills
Problem-Solving and Conflict Resolution
Coordinating and Scheduling Operations
Quality Assurance and Inspection
Hospitality Industry Knowledge
Food and Beverage Skills
Culinary and Serving Skills
Cash Handling and Order Processing
Guest Services and Relations
Cleaning and Sanitation Skills
Housekeeping and Laundry Operations
Greeted customers warmly and assisted them with fuel and store purchases.
Operated the cash register to process transactions accurately and efficiently.
Monitored fuel pumps to ensure safe operation and compliance with safety regulations.
Resolved customer inquiries and concerns promptly and professionally. Managed daily bar operations, including staffing, scheduling, and inventory management.
Maintained strict adherence to health, safety, and alcohol regulations. Prepared and served beverages for a high-volume bar, maintaining speed and accuracy during peak hours.
Provided outstanding customer service, fostering a loyal customer base, contributed to a team-oriented environment and collaborated effectively with staff.
Performed cleaning duties in guest rooms, including dusting, vacuuming, changing linens, and sanitizing bathrooms. Ensured all guest rooms were ready for occupancy by following established cleaning and maintenance standards.
Responded to guest requests for additional amenities, towels, or housekeeping services in a timely and professional manner. Stocked housekeeping carts with supplies and reported any inventory shortages to management.
HEART Trust NSTA + TPDCo 2018 - 2020
NVQ-J Food and Beverage Level 2 Certificate
NVQ-J Housekeeping Level 2 Certificate
NVQ-J Community Tourism Certificate - Pending
Donald Quarrie High School 2000 - 2003
High School Certificate
EDUCATION
Chef
KingAlarm 02/2008 - 04/2010
Assistant Chef
Ducunu Den Cafe 01/2005 - 01/2008
Designed and implemented seasonal menus, catering to diverse dietary needs and preferences. Supervised and mentored a team of kitchen staff, ensuring high performance and teamwork. Oversaw procurement and inventory control, reducing food waste. Ensured compliance with health and safety regulations, achieving a successful pass rate on inspection. Assisted the head chef in preparing and plating meals for a high-volume, fast-paced restaurant. Ensured adherence to portion control, presentation standards, and special dietary requests. Monitored inventory and notified management of supply needs to ensure uninterrupted service. Maintained compliance with strict food safety and sanitation guidelines in a high-security environment.
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