Project Manager Program Coordinator

Devinder Singh

Toronto, Ontario ********@*****.*** (647) –643-3529 LinkedIn

CERTIFICATIONS AND KEY SKILLS

Certifications: PMP - PMI • CISA - ISCA • CSM - SA • ITIL V3

Tools: ITSM tool (Service Now) • Project Management Software (Trello, Asana, Jira) • Adobe Creative Suite • CRM Software (Salesforce, Zoho CRM, HubSpot) • Data Analysis Tools (Tableau, Google Analytics) • Microsoft Office Suite • EMR, Blue Auditor, HP OpenView, HP SIMS Maximo, Automation Tool, TSCM, ERP, OKTA.

Technical Skills: RHEL, CentOS, Ubuntu • Proxmox • AWS(EC2,S3,LAMBDA functions), Azure • Terraform,

•Shell Scripting (Bash) • YAML • ANSIBLE Programming Languages (Java, Python, C++) • Database Management (SQL, MongoDB) • Web Development (HTML, CSS, JavaScript)

Vulnerability Scanners: Wireshark, Nmap, Nessus, Metasploit, Microsoft Defender Vulnerability Management, AWS Inspector, Burpsuite NetScaler,

Cybersecurity Framework: GDPR, TISAX, SOX, ITIL, COBIT, COSO, CIS Controls

Regulation Framework: NIST ISO27001/2, NIST 800-53, PCI DSS

Soft Skills: Risk management - Budget management - Stakeholder communication- Project planning and scheduling • Leadership

•Problem-Solving • Time Management • Adaptability • Teamwork • Resilience • Detail Oriented

WORK EXPERIENCE

Cybernamix, Canada Jul 2022 – Present

Project Manager

●Maximo Expertise: Managed and delivered 100% on-time completion of Maximo Asset Management projects, including upgrades, new implementations, and rollouts.

●Led technical teams through design, build, and testing phases, achieving a 95% success rate in meeting functional and technical requirements.

●Project Leadership: Directed projects with budgets exceeding 2M, achieving 100% budget adherence through effective resource and risk management.

●Reduced project risks by 30% through proactive planning and execution of mitigation strategies.

●Delivered weekly reports with 100% accuracy, ensuring stakeholders were fully informed of risks, blockers, and execution metrics.

●Technical Proficiency: Enhanced system performance and efficiency by leveraging tools like JIRA, HPQC, and GitHub, contributing to a 25% increase in team productivity.

● Stakeholder Collaboration: Collaborated with cross-functional teams and vendor partners, ensuring 95% alignment with business objectives and client expectations.

●Partnered with vendors to design scalable templates, increasing repeatability and efficiency by 40%.

●Process Improvements: Streamlined workflows and project methodologies, driving a 20% reduction in project cycle times while maintaining high-quality deliverables.

●Implemented IAM Solutions: Led Okta, SailPoint, and CyberArk implementations, aligning cross-functional teams to deliver IAM on time and within budget, securing company-wide access.

●Managed Vendor Relations: Selected IAM vendors, negotiated contracts, and streamlined support, reducing tool implementation time by 20%.

●Planned and Executed Projects: Developed project plans using JIRA/MS Project, ensuring 98% milestone completion and consistent budget adherence.

●Integrated Key Systems: Aligned IAM tools with ERP, CRM, HR, and AD systems, unifying access and reducing manual processes by 35%.

●Established RBAC Compliance: Implemented role-based access control and compliance standards (SOX, PCI, GDPR), reducing audit findings by 60%.

●Coordinated Testing & Launch: Managed UAT and deployments, achieving a 45% increase in user satisfaction post-launch.

●Led Training Initiatives: Created training materials and led workshops, reducing post-implementation support requests by 75%.

●Mitigated Project Risks: Proactively resolved risks, reducing delays by 40% and ensuring minimal operational disruptions.

●Enhanced Stakeholder Communication: Reported regularly to stakeholders, increasing alignment and satisfaction scores by 25%.

●Optimized Post-Launch Processes: Refined IAM processes based on feedback, boosting user satisfaction by 30% and halving support tickets.

Sienna Living, Canada Feb 2017 – Jun 2022

Program Coordinator

●Drove Stakeholder Alignment: Recognized the unique needs and influence of diverse stakeholders, creating tailored communication strategies that facilitated smoother planning and minimized resistance to changes by 30%.

●Facilitated Seamless Change Management: Coordinated with cross-functional teams to proactively address stakeholder concerns, enhancing confidence and reducing implementation time by 25%.

●Secured Optimal Vendor Contracts: Led market research to source essential PPE and sanitization products, identifying high-quality vendors and negotiating contracts that saved 15% on procurement costs.

●Improved Procurement Efficiency: Streamlined the vendor management process by establishing clear evaluation criteria, ensuring quick responses to supply needs, and maintaining quality standards, which reduced procurement turnaround time by 20%.

●Empowered Cross-Functional Teams: Initiated cross-training programs that improved team flexibility and continuity, enhancing operational coverage by 40% during peak periods to address staffing constraints.

●Strengthened Team Morale and Engagement: Fostered a collaborative environment, emphasizing individual contributions and support, resulting in a 25% increase in employee engagement scores and 15% boost in team productivity.

●Enhanced Reporting Accuracy: Designed and implemented reporting frameworks that ensured timely, accurate daily, weekly, and

monthly insights, increasing report accuracy by 35% and enabling data-driven decisions.

●Boosted Client Satisfaction Through Insights: Delivered tailored reports that provided valuable project insights to clients, resulting in improved client satisfaction and retention rates by 20% through enhanced transparency and communication.

IBM, India Jan 2013 – Feb 2017

Audit & Compliance Focal

●Led project meetings, set clear team goals, identified risks, and managed detailed project schedules with Microsoft Project, ensuring timely progress and alignment with project objectives.

●Implement Maximo to streamline asset management and regulatory compliance.

●Upgrade Maximo with latest version for Data migration scripts for asset and inventory data.

●Set up Maximo modules (e.g., Asset Management, Inventory, Work Orders) based on requirements.

●Tailored Maximo functionalities such as custom fields, reports, and dashboards.

●Details the architecture and configuration of Maximo, including modules like Work Order Management, Asset Management, and Inventory

●Implemented Identity and Access Management (IAM) solutions to strengthen security processes, delivering a smooth client transition and personally training team members on IAM protocols, which improved overall compliance.

●Streamlined change management processes by conducting quarterly ID revalidations and using tools like QEV, CBN, and APAR to manage un-actioned and undeleted IDs, resulting in a significant reduction in security risks.

●Created detailed status reports and conducted financial analyses, applying predictive analytics in MS Project to improve project forecasting accuracy and proactively address potential risks.

●Designed and executed a large-scale IT Security Awareness initiative for 3,500 members of ABN AMRO’s technology group, achieving high participation and reducing security incidents across the organization.

●Optimized vendor management by reviewing and aligning RFPs, RFIs, and SLAs with organizational goals, successfully implementing the EPM tool, which improved vendor collaboration and boosted ROI.

EDUCATION

CDI College, Canada Aug 2022 – Oct 2024

Post Graduate -Cyber Security

University of Northhampton, UK Sep 2008 – Dec 2009

MBA

ACHIEVEMENTS / VOLUNTEER OR LEADERSHIP EXPERIENCE

●Spearheaded a comprehensive security improvement project that enhanced system integrity, resulting in a significant increase in compliance metrics across the organization.

●Received the Outstanding Performance Award for exemplary contributions in project management and successful delivery of IT security initiatives.

●Improved the change management process within the organization, leading to a substantial reduction in implementation time and increased stakeholder satisfaction.

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