United States Customer Service

Kristi Frazier

Housekeeping apparel

Lake Charles, Louisiana, United States

+1-337-***-**** ***************@*****.***

WORK EXPERIENCE

July 2022-Dec 2022

Housekeeping apparel

Mountain Empire Community College

Big Stone Gap, Virginia, United States

Clean all buildings assigned to you in a proficient and timely manner June 2021-December 2021

Cashier/Customer Service

Rouses Supermarket

Texas, United States

Check out customers as they finished their shopping. Àssist customers with any questions or issues they may have.

Stocking front lanes as well as E- Commerce orders. December 2020-February 2021

Assistant Manager

Chuck E. Cheese

Texas, United States

Open and close store. Scheduling, count safe daily, get tills ready for next business day as well as deposit. Schedule birthday parties, supervise the game floor and eating areas. November 2019-November 2020

Lead front end supervisor

Market Basket Supermarket

Texas, United States

Assist cashier's with all and any issues they may have with customers or their registers. Assist with key turns, being refunds, voids over certain amounts, cash pulls, change for till. Give breaks and lunches at scheduled times. Brett and thank every customer.

February 2016-March 2018

Assistant Manager

exxon

Vidor, Texas, United States

Open store deposits, supervise other employees. Order store, check vendors in and out in a timely manner. Money order machine, pay bills, fax lottery machine. Check vendors in and out making certain all reports balance.

January 2004-August 2006

Supervisor

Burkes Outlet

Vidor, Texas, United States

Open and close store, doing daily deposits change orders etc. Unload trucks making certain that all right is accounted for

January 2002-March 2004

CSR - Customer Service Representative

West Corporation

Beaumont, Texas, United States

Answer phones and resolve all and issues that customers May have in a proficient and timely manner January 2001-January 2002

Teller

Speedy Cash

Vidor, Texas, United States

Cash checks pay bills, western union money order machine, working with large amounts of money January 1992-August 1997

Collections Manager

Heilig Meyers Furniture

Norton, Virginia, United States

Work with accounts 6 months or more inactive. Refinancing or having judgements or garnishments taken, or repossession Assistant Manager

EDUCATION

1990-1991

Associate in Medical

Mountain Empire Community College

Big Stone Gap, Virginia, United States

Associate in Medical

Mountain Empire Community College - Big Stone Gap, VA May 1990 to May 1991

Graduate in General

• General

1986-1990

Powell Valley High School

Big Stone Gap, Virginia, United States

Powell Valley High School - Big Stone Gap, VA

May 1986 to May 1990

SKILLS

Cash Handling Cashier Retail Sales Customer Service Stocking Loss Prevention POS Scheduling Inventory Inventory Control Inventory Management Buying/Procurement Purchasing Housekeeping Front Desk Office Experience Organizational Skills Receptionist Answer Phones Customer Service Oriented Data Entry Proofreading Payroll Collections CSR Customer Service Representative Human Resources Call Center Customer Call Center Customer Service Certified Nursing Assistant CNA Nursing Assistant Conflict Management Sales Management Team Building Pricing Garnishments Labor Law Bookkeeping Credit Scores Accounts Receivable Point of Sale Retail Marketing Retail Merchandising Interviewing Recruiting Credit Tasks Credit Issues Change Orders Microsoft Excel Microsoft Office CERTIFICATIONS

Certified Nursing Assistant (CNA)

Received certification but never was licensed. 1990 Assessments

Front Desk Agent (Hotel)

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results

Proofreading

Proofreading written texts.

Customer Focus & Orientation

Responding to customer situations with sensitivity Receptionist

Using basic scheduling, attention to detail, and organizational skills in an office setting. Call center customer service

Highly Proficient

Applying customer service skills in a call center setting Scheduling

Familiar

Cross-referencing agendas and itineraries to avoid scheduling conflicts Data entry

Accuracy

Entering data quickly and accurately

Attention to detail

development in any professional field.

Certified Nursing Assistant

Nursing Assistant

Certified Nursing

CNA

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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