Customer Service Procurement Specialist

- Continued -

MARWAN KHOURY

*************@*****.*** Phone: +1-613*******

Orleans - ON - Canada

SUMMARY OF QUALIFICATIONS

Resourceful and customer-oriented professional with over 20 years of experience in procurement, inventory management, and customer service. Demonstrated ability to lead and work effectively in a team environment. Experienced in problem-solving and decision-making with a track record of achieving targets and objectives. Skilled in Microsoft Office and Internet Applications. WORK EXPERIENCE

Senior Procurement Specialist “Petroserv Limited” Doha – Qatar 2017 – 2023

• Initiated project-based collaborations and long-term organizational partnerships by sourcing competitive and qualitative suppliers, negotiating with various vendors, and securing the best terms possible.

• Collaborated with all concerned functions and persons to have a flawless communication process setting clear expectations on deliverables, material, compliance, and timeline.

• Prepared material purchase requisitions; identified & recommended suppliers for pre- qualification.

• Sought proposals from local & international markets; reviewed the technical & commercial evaluation of bids; arranged expedited purchase orders & Sub-contract Agreements.

• Audited the store's service on site; monitoring the processes of claims to supplement shortages or to receive compensation for damaged or returned materials.

• Managed budget administration, including general inventory duties, merchandise, estimates, and invoicing, as well as cost efficiency analysis. Inventory Supervisor “Inventaires LDR Inventories” Ottawa – Canada 2012 – 2017

• Compiled inventory reports, recording the quantity, type, and value of materials, equipment, and stock on hand, using manual or computerized inventory systems.

• Compared inventories to office records or computed figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory.

• Verified clerical computations against physical count of stock and adjusted errors in calculation, count, or investigated and reported reasons for discrepancies.

• Prepared reports, such as inventory balance, price lists, shortages, list of depleted items, and recommended survey of defective or unusable items. Car Sales Representative “Orleans Dodge Chrysler Jeep” Ottawa – Canada 2009 – 2012

• Approached and assisted new customers in the dealership lot and determined their needs by listening and asking questions.

• Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services of suitable automobiles; recommending sales promotions comparing with other competitors.

• Closed sales by overcoming objections; negotiating price including any ‘trade-in’ value for customers' old cars; completing sales or purchase contracts; delivered automobile.

• Worked out finance arrangements, including cash payments, car loans, warranties and completed related paperwork and pre-delivery inspections. MARWAN EL-KHOURY

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Business Analyst, QA Department “Software Solution” Beirut – Lebanon 2005 – 2009

• Worked closely with the developers and clients to ensure technical compatibility and good quality of the developed application; ensuring the integrity of the projects budget as well as the agreed deadlines are being followed and respected.

• Presented proposals to the clients and translated their requirements into highly specified project briefs.

• Executed change management procedures as demanded or as fit to the projects benefit. Assistant Marketing Manager “Key Brands” Cosmetic Products Beirut – Lebanon 2002 – 2005

• Coordinated with the sales and marketing department for the implementation and supervision of the marketing plans, strategies, and related procedures.

• Developed the annual sales plan for the division in cooperation with the sales supervisors and within the guidelines set by the sales manager.

• Controlled the performance of all salespeople in the division through the comparison of actual vs. targeted sales and provided feedback to the supervisors in terms of coaching.

• Designed, planned, and implemented product sales, seminars. EDUCATION

University Saint Esprit (USEK): Bachelor of Business Administration “Marketing” Lebanon – 2003 Credential Evaluation from (WES) for a Canadian bachelor’s degree OTHER FACTS

Languages: Fluent in English, French and Arabic.

Interests: Sports, Fishing, Music, and Festivals.

Achievements & Awards: Cost Savings Award: for significant cost savings through effective procurement strategies & negotiations – 2022. Contract Management Award: for effectively managing contract negotiations, renewals, and compliance - 2021. Implemented a cost-saving initiative that resulted in a 15% reduction in operational expenses - 2020. Most excellent Dodge Salesman 2013. Best Quality Assurance Member, 1st quarter 2006. Increased sales revenue by 20% through implementing a new marketing strategy in 2004 & 2005.

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