Payroll Manager

PAMELA FAILS

Porter, TX ***** – Cell 281-***-**** - *******@***.***

SUMMARY

I am a CPP, Certified Payroll Professional with over 30 years of proven expertise in Customer Care (“Own it” until resolved & satisfied), KB Article Documentation (Expert’s version), HRIS Systems, Implementations, Project Management, SME and Extraordinary Payroll Leadership of ALL aspects of payroll (from start to finish-ensuring best possible end product) (paychecks & financials) are accurate), Accounting-using GAAP, also focusing on reviewing processes, streamlining, auditing and internal controls, liaison between Payroll / Benefits / HR and IT trouble shooting any system issues or problems. I am an Extraordinary Leader, Customer & Company Focused, a Team Builder & Coach. With my combination of all I have to offer, my expertise with Multi-State, Canadian & International Payrolls, Ex-pats, In-pats, Multiple HRMS Systems (such as SAP, Oracle, ADP, Ceridian), Leadership & Implementation skills/knowledge/expertise I can contribute so much success to anyone's team.

I am a highly motivated person, highly organized, technical minded, analytical and detail driven. Extremely knowledgeable in Customer Service, De-Escalation of Irate Customers, Payroll, Union Payroll, International Payroll, including Canada, Puerto Rico, Virgin Islands Payroll, Payroll Tax, Benefits, HR, Accounting-using GAAP, Multiple Systems, including All Microsoft Office & Google products, Expert with Intuit QuickBooks Online Products and a few more to mention are SAP, APRO, Oracle 11i & 12R [HRMS, Payroll, OTL, PA & Financials], Workday, UKG Kronos, ADP & Ceridian, Master Tax, SOX Compliance, Federal, State & Local Regulatory Compliance, Reporting, Accounting, Administration, Global, Ex-pats, In-pats, Shadow Payrolls, In-house Payroll processing & Outsource Payroll processing.

Authorized to work in the US for any employer.

WORK EXPERIENCE

Payroll Manager (contract)

EnerMech - Houston, TX

November 2024 to Jan 2025

•Contract with CFS @ EnerMech

•Managed and the processed Canada Payroll on ADP WFN Payroll Systems (Salary, Non-Exempt) bi-weekly employees, in-pats, expats with multiple types of compensation for approximately 100 employees. Trouble shooting, system setup / configuration, Payroll.

•Handled the complete process for Quarter-End processing and Year-End processing; was responsible for Balancing payroll's processed thru ADP WFN, created returns and amendments as needed.

•Reconciled Payroll, Payroll Taxes and Reporting - Company Compliance.

Expat Payroll Analyst

Chevron - Porter, TX

January 2022 to September 2024

• As Expat Payroll Analyst, I applied my solid accounting and finance knowledge, strong analytical, teamwork and communication skills, to deliver efficient, cost effective and compliant expatriate tax services. Worked with International payrolls, Canada payroll, Multi-State payroll.

• Support the delivery of expatriate tax services, payroll reporting, fundings. Systems used are Workday, SAP and APro. Trouble shooting, system setup / configuration, merging setup of acquisitioned companies / employees in ESS, HR & Payroll.

• Analyze the general ledger for required journal entries.

• Assist in the communication, collection, and analysis of benefits-in-kind from reporting units.

• Resolve questions on compensation from tax vendor, including preparing necessary payroll entries.

• Record tax equalization settlements in payroll or via accounting entries and conduct audits for completeness and accuracy. Manage process for non-US tax payments.

• Support the day-to-day relationships with vendors, KPMG, including, but not limited to, policy application, process improvements, and employee escalations.

CPP Payroll / Accounting Customer Care Professional (contract)

Intuit - Porter, TX

January 2021 to December 2021

·Contract @ Aston Carter with Intuit (Intuit QuickBooks Online Expert for Payroll, Accountants and Premium customers)

·Proven expertise in Customer Care (“Own it” until resolved & satisfied) for Intuit’s small business premium customers, by working directly with them by phone, video or chat and KB Article Documentation (Expert’s version).

·First point of contact to resolve challenging customer inquiries with empathy and compassion using appropriate problem-solving strategies, troubleshooting skills, knowledge management tools, and self-empowerment.

·Initiate and engage in consultative conversations to uncover customer pain points and, as appropriate, recommend other Intuit offerings as solutions to problems.

·Make good decisions to manage your time effectively and juggle multiple tasks with a sense of urgency.

·Effectively communicate appropriate information with relevant stakeholders and management by sharing out both technical and business issues in a clear and concise manner.

Payroll Manager (contract)

Bilifinger - The Woodlands, TX

August 2020 to December 2020

Contract with Horn Solutions @ Bilifinger

Contract Job – Payroll Manager, using ADP WFN & Kronos Timekeeping, Auditing, Reconciling Payroll, Payroll Taxes, and General Ledger. Processed taxes using Master Tax.

Handled Reconciliations of the Balance sheet, liability accounts, cash accounts, created journal entries when needed, went through Trial Balance Review, analyzing large differences from previous month and/or over budget accounts.

Followed the Financial Accounting Standards Board (FASB) standards accounting principles, referred to as generally accepted accounting principles (GAAP).

Payroll Supervisor/Manager

Step Energy Services - Spring, TX

January 2019 to July 2020

•Managed the process ADP WFN and UKG Kronos WFR Payroll Systems (Salary, Non-Exempt) bi-weekly, semi-monthly and employees, Multi-State, Multi-Localities, in-pats, multiple types of compensation for approximately 700 employees. Processed taxes using Master Tax. Worked with International payrolls, Canada payroll, Multi-State payroll. Trouble shooting, system setup / configuration, merging setup of acquisitioned companies / employees in ESS, HR & Payroll.

•I was brought on to build payroll department from ground zero. Built a Payroll Department Team, created internal controls, processes and procedures, started processing the Kronos WFR Payroll and brought the ADP WFN Payroll from Canada to the US with a new team.

•Handled the complete process for Quarter-End processing and Year-End processing; was responsible for all of STEPs Multi-State & Multi-Locations - Balancing payroll's being processed thru ADP WFN and Kronos WFR, created returns and amendments as needed, applying for & setting up new jurisdictions as STEP went into new states.

•Ensured current Compliance, Account Reconciliations; Managed and supervised three full-time employees and four contractors.

•Reconciled Payroll, Payroll Taxes and Reporting - Company Compliance.

•Performed Audits, Responded to internal and external audit requests.

Consultant, HCM Implementation SME Manager (contract)

Camden - Houston, TX

November 2017 to December 2018

•Contract with Talance Group @ Camden

•Temporary Assignment to get company through overwhelming period.

•Built conversion tables for transition from UltiPro to Oracle Cloud for tables in Taleo.

•SME and Active Member of Oracle Cloud HCM/Payroll/OTL/OAB/AM/ORW Implementation Team for approx. 1650 employees for a Real Estate / Construction / Leasing Company.

•Worked closely with all team members of each department within HR to develop more than 100 test cases / scenarios for each module and mapped cases to one another when they crossed to the difference modules (i.e., A new hire would cross Taleo, onboarding, Core, OTL, AM and Payroll). Some of the simple basic scenarios were used to test in the beginning when staff was just getting familiar with Oracle and as the system was developed and built, the conference room pilot tests where the more realistic tests that fit their everyday scenarios and were used to try and "TEST (break)" the system to see if it was setup correctly and/or what needed to be tweaked.

Payroll Manager

Newpark Resources – The Woodlands, TX

November 2015 to September 2017

•Managed the process Oracle In-House Payroll System (Salary, Non-Exempt) bi-weekly, semi-monthly & monthly payrolls, onshore and offshore employees, Multi State, Multi Localities, small expat payroll. Multiple types of compensation for approximately 1400 employees.

•Successful system conversions and enhancements on Oracle system. Patch testing and Vertex updates testing, as well as any minor system changes, new elements, etc. with testing of them.

•Successful Oracle System upgrade from 11r to Oracle 12i.

•Handled the complete process for Quarter End processing and Year End processing. Responsible for all Newpark's Multi-State & Multi-Locality Taxes - Balancing, Reconciling Taxes being processed with Master Tax, creating returns and amendments as needed, applied for new jurisdictions as needed.

•Ensured company in Tax Compliance, Account Reconciliations. Managed and supervised one employee.

Payroll & Benefits Manager

EMAS-AMC - Houston, TX

August 2014 to November 2015

•Managed the process for various types of compensation on a multi-state, multi-division bi-weekly payrolls and benefits for approx. 480 employees on ADP Workforce Now & Enterprise eTime systems.

•Tax Compliance - ex-pats, in-pats, foreign nationals in US (L1s/B1/B2 VISAs) & (B1 OCS VISAs) on vessels.

•Ensured Company in Tax Compliance, Account Reconciliations. Managed and supervised one employee.

•Benefit new enrollments, changes, open enrollment, plan administration, regulation compliance, compliance reporting.

•External audits, payroll, 401k, DOL, W/C, etc. Reports as needed for management or for reconciliations.

•Handled Reconciliations of the Balance sheet, liability accounts, cash accounts, created journal entries when needed, went through Trial Balance Review, analyzing large differences from previous month and/or over budget accounts.

•Followed the Financial Accounting Standards Board (FASB) standards accounting principles, referred to as generally accepted accounting principles (GAAP).

Payroll Manager (contract)

Savanah Energy - The Woodlands, TX

January 2014 to July 2014

•Contract with Meador Staffing Services @ Savanah Energy

•Oversaw Multi-State & Multi-Locality Payroll Processing, including Canada payrolls, created and documented payroll processes, reconciled 401k, garnishments, and other accounts as needed.

Corporate Payroll Manager

Helix Energy Solutions - Houston, TX

August 2007 to September 2013

•Managed the process for various types of compensation on a multi-state, multi-division bi-weekly (domestic, expatriates and 3rd country nationals) payrolls for approximately 2,800 employees on Oracle 11i and R12 HRMS, Payroll, OTL, OAB, MSS and ESS.

•Managed and supervised five employees processing a $350MM payroll.

•Manage the process, reviewed, analyzed, and approved all W-2's processing, garnishments, relocation reimbursements, 401k, cafeteria plans, accounting reports, monthly and quarterly state wage and hour reports, all tax returns, and special projects.

•Created and implemented numerous audits procedures.

•Successful Project Manager for Oracle HRMS implementation for HR, Payroll and OTL.

•Successful Oracle System upgrade to R12.

•Reviewed, tested and approved Oracle Patches & Vertex Tax Updates and any new features as available.

•Set up/maintained new earning and deduction elements along with various people group links to ensure correct GL costing.

•Reviewed/Analyzed/Managed the overall payroll process, payroll tax process and compliance, customer service satisfaction, general ledger, account reconciliation.

•Reviewed & reconciled various liability accounts, state & federal tax reports, deposits & filings.

•Directed and performed multiple payroll audits, created, and monitored departmental budgets.

•Set up new payroll procedures to streamline manual processes.

•Directed the payroll team in creating step by step desk manuals for each payroll position, making SOX procedures and compliance a seamless process.

•Set up & maintained SOX policies and procedures and process flows.

•Implemented, monitored & maintained multiple audit processes to ensure payroll is accurate every time.

•Constant review of processes to streamline to keep efficiency and accuracy to a high standard.

•Handled Reconciliations of the Balance sheet, liability accounts, cash accounts, created journal entries when needed, went through Trial Balance Review, analyzing large differences from previous month and/or over budget accounts.

•Followed the Financial Accounting Standards Board (FASB) standards accounting principles, referred to as generally accepted accounting principles (GAAP).

Payroll Manager

EGL, Eagle Global Logistics - Houston, TX. August 2002 to August 2007

•Managed the process for various types of compensation on a multi-state, multi-division weekly and bi-weekly (domestic, expatriates and 3rd country nationals), including Canada, Puerto Rico, Virgin Islands payrolls for approx. 5,700 employees on systems - Ceridian Source 500, ProBusiness and Oracle 11i HR/Benefits (OAB) and UKG Kronos iSeries. Trouble shooting, system setup / configuration, merging setup of acquisitioned companies / employees in ESS, HR & Payroll.

•Managed and supervised fifteen employees processing a $270MM payroll, reporting for W/C audits and renewals.

•Managed the process for W-2's, garnishments, relocation reimbursements, 401k, section 125 plan, accounting reports, monthly and quarterly state wage and hour reports, all tax returns, and special projects.

•Created and implemented numerous audits procedures.

•Successful Project Manager and committee member for several system implementations such as ProBusiness Payroll System, Oracle HR, Benefits and Oracle Time and Labor (OTL).

•Reviewed/Analyzed/Managed the overall payroll process, payroll tax process and compliance, customer service satisfaction, general ledger, account reconciliation.

•Directed and performed multiple payroll audits.

•Directed multiple payroll tax corrections/amendments, saving the company over $1MM in penalties.

•Set up new payroll procedures to streamline manual processes.

•Directed the payroll team in creating step by step desk manuals for each payroll position, making SOX procedures and compliance a seamless process.

•Set up SOX policies and procedures, along with process flows.

•Handled Reconciliations of the Balance sheet, liability accounts, cash accounts, created journal entries when needed, went through Trial Balance Review, analyzing large differences from previous month and/or over budget accounts.

•Followed the Financial Accounting Standards Board (FASB) standards accounting principles, referred to as generally accepted accounting principles (GAAP).

ADDITIONAL INFORMATION

•LinkedIn profile: https://www.linkedin.com/in/pamela-fails-cpp-pami/

•Special Note, regarding the bachelor’s degree… I have college hours, my CPP and I have the equivalent work experience within my 32 years as well as thousands of hours of continued education, I do not have a document that says I have a 4 year degree; however I have the extensive work life experiences, knowledge, education, continued education and expertise that well exceeds a 4 year degree or piece of paper.

EDUCATION

Accounting

San Jacinto College

CPP, Certified Payroll Professional in Payroll Professional

American Payroll Association - Houston, TX April 2001

GPMC, Global Payroll Management Certificate in Payroll Professional

American Payroll Association - Atlanta, GA July 2012

SKILLS

•ADP (15+ years)

•CPP (15+ years)

•Payroll Tax (15+ years)

•Auditing (15+ years)

•SAP (2 years)

•APRO (2 years)

•Oracle Processing / Implementation (15+ yrs)

•Oracle HCM Processing (10+ years)

•Oracle Payroll Processing (15+ years)

•Oracle Timekeeping Processing (8 years)

•Intuit QuickBooks Payroll (1 year)

•Intuit QuickBooks Accounting Modules (1 yr)

•UKG Kronos WFR (1 year)

•Microsoft Office (10+ years)

•Microsoft Word (10+ years)

•Microsoft Powerpoint (10+ years)

•Microsoft Excel (15+ years)

•Payroll Management (15+ years)

•Microsoft Project (5 years)

•Accounting (15+ years)

•Balance Sheet Reconciliation (10+ years)

•Account Reconciliations (15+ years)

•Trial Balance Review and Analysis (10+ yrs)

•Follow Financial Accounting Standards Board (FASB) standards accounting principles, referred to as generally accepted accounting principles (GAAP). (10+ years)

•Regulatory Compliance (15+ years)

•WorkDay (1+ years)

•Regulatory Reporting (15+ years)

•SOX (15+ years)

•Internal Controls (15+ years)

•System Implementations (15+ years)

•HRIS Management (15+ years)

•Accounting (15+ years)

•International Payrolls (15+ years)

•Masters Tax (3+ years)

•Payroll Tax Return Filings (15+ years)

•Budgeting (5 years)

•ERP Systems (5 years)

•Leadership Experience (15+ years)

•Organizational Skills (15+ years)

•Project Management (5+ years)

•Microsoft Visio (5+ years)

•Benefits (15+ years)

•Canada Payroll (5 years)

•Training/Mentoring (15+ years)

•Bank Reconciliation (15+ years)

•Human Resources (15+ years)

•Analytical Research & Reporting (15+ years)

•Oracle HCM / Payroll EBS – Functional Implementations (10+ years)

•Oracle HCM / Payroll Cloud – Functional Implementations (7 Months)

•Payroll Processing (15+ years)

Employee Relations (15+ years)

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