Flight Attendant Team Leader

Ray Robinson Jr.

607-***-**** *******@***.***

Professional Summary

Service-oriented Hub Base Manager knowledgeable in all aspects of airline operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver who brings over 27 years of aviation experience.

Accomplishments

Tournament Director for the 1st Annual Piedmont Airlines Golf Tournament (2019). Built strong relationships with airline vendors, restaurants, retail stores, and merchandise vendors. Raised over $20,000 towards the United Way Eastern Shore division. Restarting event for 2024 following Covid hiatus.

Won Piedmont Airlines' Presidents Award 2020 for my work with the United Way Eastern Shore division.

Skills

Coaching and mentoring

Improvement initiatives

Team Bonding

Crew Resource Management

Servant Leadership

Excellent Communication skills

Conflict resolution

Positive thinking

Work History

Hub Base Manager, 02/2017 to Current

Piedmont Airlines – Philadelphia, PA

Set goals for department and supported employees in meeting expectations.

Trained supervisors in essential job functions.

Handled Flight Attendant issues to improve performance, professional conduct and attendance reliability.

Managed 350 + Flight Attendants.

Conducted daily conference calls to provide pertinent hub information and updates in the workgroup.

Delivered training for new hires for base orientation.

Acted as a liaison with several departments including Catering, Customer Care, Safety, Scheduling, and Training.

Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Planned and organized activities for Flight Attendant Appreciation week.

Facilitated occupational safety meetings and handled flight attendant injuries and emergencies.

Implement new policies and procedures in the workgroup.

Conducted delay and fatigue investigations.

Reviewed flight attendant reports and came up with resolutions.

Evaluated strengths and weaknesses of candidates and participated in new hire recruitment of flight attendants and supervisors.

Implemented new ways to appreciate team members and boost morale in the workplace.

Flight Attendant, 06/1996 to 02/2017

Piedmont Airlines – Philadelphia, PA

Answered passengers' questions and provided solutions to issues arising during flights.

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Relayed updates and information to passengers after confirming key details with pilot.

Ensure safety and comfort of customers onboard aircraft.

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

AFA MEC President, 1/2009 to 7/2011

Piedmont Airlines

Presided over union meetings and promoted agenda with transparent information for union workers.

Collaborated with union members to build a diverse and inclusive Board of Representatives that were highly engaged and willing to negotiate to improve the workplace.

Partnered with workplace officials to refine and implement strategic plans while aligning workplace priorities with union core mission.

Supported and supervised team of 200 union members.

File grievances and scheduled arbitrations.

Managed the AFA CWA Council 61 budget for 200 members.

Negotiated the current union contract

Volunteer Work

Commissioner and Coach for 2 Softball Leagues, 1992-current.

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