Office Clerk Customer Service
Resume:
Bianca McClarty
Professional Summary
Personable office clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and creative writing.
Work History
GP Home Solutions- Customer Relations
(Remote)
01/13/2022-present
Respond to customer inquiries
Resolve complaints
Provide information about services via phone or email
Handle escalated customer issues and complaints
Maintain detailed records of customer interactions, inquiries, and resolutions
Teleperformance - Customer Service Associate
Columbus, Ohio
02/2016 - 11/2021
Provided basic technical support for clients with a wide range of H&R Block services
Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Maintained accurate and current client account data with manual forms processing and digital information updates
Compiled client feedback and recommended service delivery improvements to management
Engaged clients on phone by greeting them, answering questions on services and asking questions to identify needs
Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 clients each day
Safelite Autoglass- Sales Associate
Columbus, Ohio
04/2016 – 10/2016
Help customers select, purchase, and set up an appointment to have the right auto glass re-installed into their vehicle
Answer the phone and direct customers to the correct department if needed
FonePedlar LLC - Office Clerk / Warehouse Associate
Columbus, Ohio
06/2009 - 01/2016
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Managed multiple projects simultaneously using organizational and analytical skills
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
******.********@*****.***
Kennesaw, Ga
Skills
Customer service
Inbound and outbound calling
Sales techniques
Interpersonal communication
Administrative support
Technical support
Data entry
MS Office
Typing skills- 38wpm
Inventory management
Supervision
Order processing
Appointment setting
Education
Fort Hayes Arts And Academic High School
Columbus, OH
GED
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