Golf Shop Course
Resume:
Sue Calabro
Mattapoisett, Ma. *****
********@*******.***
Work Experience
Head Golf Professional
Blue Rock Golf Course – Yarmouth, Ma.
July 2024 – December 2024
Own and operate golf shop
Director of Golf Academy and led highly successful golf clinics and junior programs.
Individual instruction for students looking to make their High School golf team.
Stayed at the forefront of the current golf teaching trends and methodologies, integrating modern approaches into lessons.
Utilized video analysis to enhance student understanding of the golf swing.
Maintained a safe teaching environment without any incidents.
Instructor for all private and group lessons.
Promote and direct all golf activities through sound operational structure that provides a “first-class” environment for members and guests.
Retail management of Golf Shop including, ordering, merchandising, and pricing of inventory.
Oversee golf operations for the course that generates over 40,000 rounds a season.
Coordinate budget for golf course with business office.
Responsible for purchasing of all food and beverage sold at the course.
Responsible for generating Outlook calendar for golf course sharing with all departments as a form of consistent communication.
Responsible for scheduling maintenance of golf cart fleet.
Plan and execute events, golf tournaments and charity events.
Run member tournaments using Golf Genius Tournament Software.
Direct all operational responsibilities of member relations/interactions, golf cart staging, practice areas, tee times, course play, tournaments and event planning, lessons & clinics, merchandising/golf shop displays and inventory.
Responsible for all daily cash drawer settlements and bank deposits.
Hiring and training of all employees for golf shop and outside operations.
Provide a strong and highly visible presence while communicating expectations to a diverse staff and positively motivate them to understand and execute seamless service to operations.
Manage employee work schedules.
Deliver and promote, courteous, outgoing friendly service to all members and guests.
Maintain handicap records and reports.
Manage expenses related to payroll.
Work in tandem with Golf Course Superintendent and Marketing team to promote events and maintain overall efficiency of operation.
Execute opening and closing shift procedures in golf shop, print daily reports, make bank deposits.
Club repair and re-grip completed in house by me.
Provide an unmatched level of hospitality and customer service to all members and guests.
Proficient knowledge of MS office, Jonas, Golf Genius, Lightspeed.
Clubhouse Manager
Acoaxet Club – Westport, Ma.
March 2022 – June 2024
Responsible for the general operation of the clubhouse.
Approves budgets, staffing and general operating procedures for housekeeping, food and beverage, maintenance, directs the work of department heads.
Monitors safety conditions and assures that effective training for these programs is conducted is all departments.
Responsible for ordering of all liquor and inventory control.
Scheduling of staff to meet the needs of the restaurant.
Hiring and training of staff.
Training employees on the Jonas POS system.
Responsible for booking of all golf outing and suppling food and beverage for them.
Booking of all weddings and giving tours of the grounds and clubhouse.
Meet with the Chef to ensure safe handling of food follows the state standards.
Apply for all permits within the guidelines of the town.
Oversee all operating budgets for the club.
Golf instructor for both individual and group clinics.
Scheduling of local High School team matches at the course.
Co Director PGA Camp
Atlantic Country Club – Plymouth, Ma.
April 2019 - Present
Co Director of PGA summer camp teaching academy
Director of Atlantic Golf Academy and lead highly successful golf clinics and junior programs.
Responsible for scheduling of local High School golf matches at the course.
Golf instructor for the Town of Plymouth Recreation Department.
Partner with the High School golf coaches to evaluate talent.
Communication with parents regarding golf instruction plan for their child to obtain their playing goals.
Offer an adaptive golf program for children with developmental challenges.
Coordinate summer golf clinic schedule and lesson design.
Follow all town guidelines with proper release forms and required paperwork.
Individual instruction for students looking to make their High School Golf Team.
Staying up with the latest innovations to help students achieve their goals.
Maintain a safe teaching environment for all student without incident.
Head Golf Professional / General Manager
Bay Pointe Club – Onset, Ma.
March 2019 – March 2022
Own and operate golf shop
Director of golf and club events.
Control purchasing department budgets
Manages point of sale system
Ordering of all golf shop merchandise, forecasting for the following seasons sales predictions.
Responsible for inventory control of retail operation and facilities.
Coordinate all outside golf events, one day outings or weekend corporate events.
Inspects and maintains the maintenance of equipment with the course superintendent.
Organize and teach individual golf lessons and clinics throughout the season.
Individual instruction for students looking to make their High School golf team.
Running of weekly men’s and ladies golf leagues.
Responsible for organizing golf outings.
Administrator of GHIN system
Increased membership by 15% compared to year before.
Increased golf course revenue by 22% compared to year before.
Assistant Golf Professional / Golf Shop Manager
Plymouth Country Club – Plymouth, Ma.
March 1996 – December 2019
Responsible for inventory of golf shop, ordering and merchandising.
Forecast for each years projected sales.
Responsible for management of GHIN handicap system.
Ran clinic each year on then rules of golf and changes that may have occurred.
Golf club technician did all member club fittings.
Increased membership by 20% first two years at the club.
Taught lessons to members and ran junior clinics.
Scheduling of appointments for perspective members or persons wishing to hold tournaments at the cub.
Supervised staff for outside operations and bag room.
Maintain attendance and employee records.
Scoring of all club golf tournaments.
Organize and run member tournaments.
Assisted with the creation of club’s new website.
Process payroll for employees.
Responsible for accounts payable and receivable.
Monthly meeting with board of directors to discuss budget, member services, future outings, and tournaments.
Point of sale training to all members and staff.
New England Regional Manager
Canine Fence Company – Wilton, CT.
October 1995 – June 2001
Invisible Fence product dog containment system.
Marketing of product for South Shore and the Cape.
Meeting with customers in their homes to educate them on the system.
Trained staff in both installation of system and dog training.
Enforced company policies and procedures.
Track sales trends.
Customer follow up phone calls.
Inventory control of the three New England offices.
Bank deposits for al offices.
Maintained customer records.
Scheduling of all maintenance for all company vehicles.
Supervisor of Operations
United Parcel Service – Norwood, Ma.
May 1986 – September 1995
Engineering department analyst of delivery routes to reduce cost.
Was on teem to help develop computerized clipboard.
Rhode Island leader in setting up Newport for delivery routes.
Supervisor of overnight loading and unloading operation.
Education
Bachelor of Business Administration
Boston College – Newton, Ma.
September 1982 – May 1987
PGA – Golf Management Program
January 1987 – June 1992
Newton Catholic High School
Newton, Ma.
September 1978 – May 1982
Skills
Adp
Payroll 10+ years
Human resources
Benefit administration
Employee relations
Kronos
POS
Certifications
PGA member
CPR & AED Certification
TIPS certified
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