Customer Service Agent

**/**** - ******* ******** ******* Agent

Teleperformance, Killeen, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

06/2017 - 04/2018 Customer Service Lead

Circle K Stores Inc., Jarrell, TX

Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests. Recommending, slicing, weighing, packaging, and pricing meats and cheeses. Preparing special orders and party trays. 01/2017 - 04/2017 Deli Associate

Stripes Convience Store, Belton, TX

Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.

01/2016 - 03/2017 Deli Lead/ Manager

Cefco Convience Store, Belton, TX

Customer service, ordering, margin reports

08/2014 - 11/2015 Food Service Worker

Temple ISD, Temple, TX

Prepare food for daily menu, Clean work areas, equipment, utensils, dishes, and silverware. Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

02/2014 - 04/2014 Hostess / Kitchen Prep/Cashier / Pizza Cook 2TheTop LLC., Belton, TX

Prepare Bread with cheeses, Prepare Pizza for days sales, Make Sandwiches according to customer specifications, Expedite orders, Pre-bus Tables. 09/2013 - 02/2014 Sales Assoicate

Walmart, Belton, TX

Greeted customers and determined their needs and wants, discussed type, quality NICKOLE MCCAIN-MORRIS

202 W. Cedar St., Nolanville, TX 76559

Phone: 254-***-****

Email: ************@*****.***

Objective

To obtain a position in which my qualifications and experience will be beneficial to the employer and client base.

Ability Summary

Five years in a call center or work at home environment, using Avaya phone system along with system compatible with healthcare benefits, claims for both member and provider line of business. Employment History

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and number of merchandise required for purchase recommended merchandise based on individual requirements advised customers on utilization and care of merchandise provided advice to clients regarding particular products or services, explained the use and advantage of merchandise to customers, answered customers' queries and concerns, showed the live working of merchandise, quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates, prepared sales contracts and accepted payment through cash, check and credit card, assisted in display of merchandise, maintained sales records for inventory control.

02/2013 - 06/2013 Sub School Nutrition

Rogers Public School, Rogers, AR

Inventory for the purpose of ensuring availability of items required for meeting projected menu requirements. Assisted with adequate staff coverage within the nutritional services operations. Cleaned utensils, equipment, storage, preparation, and serving areas for sanitary conditions. Inspected items and/or supplies for verifying quantity, quality and specifications of orders mandated by health standards. Maintain equipment, storage, beverage storage, and serving areas in a sanitary condition for complying with current health standards. Monitor kitchen and cafeteria areas for ensuring a safe and sanitary working environment. Serve one or more items of menu components for meeting mandated nutritional requirements and/or requests of students and school personnel. Perform other related duties as assigned.

08/2012 - 12/2012 School Nutrition Manager

St. Mary's Catholic School, Temple, TX

Menu Planning according to state nutritional guidelines, purchase and preparation of food through various supply companies. Maintaining a high standard of quality food. Receiving deliveries and maintaining. HACCP guidelines charts needed for health inspector and state inspector.

Information Management / Certificate in Computer

Associate's Degree

Texas State Technical College, Waco, TX

Computer Programming

No degree provided

Texas State Technical College,, None Selected

None Specified

None Specified

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Associate Degree in Applied Science, Certificate in Computer Program Additional Information

Detailed References

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