Data Entry Analyst
Resume:
Joyce Millar *********@*****.***
Manahawkin, NJ
POSITION DESIRED: I am looking for a position that will enable me to continue to work in the field of data. I have spent 35+ years entering, manipulating, reporting, and analyzing data and would like to keep my hand in the data/statistics field on a part-time remote basis.
EXPERIENCE:
Data Analyst (7/2019 TO 1/2025)
CORA Services, Philadelphia, PA
Solution Development Implementation
Responsibilities:
Designed and implemented reports and dashboards for direct service staff and departmental management to assist with tasks such as caseload management and service statistics and outcomes analysis. Performed data entry to qualify testing of applications.
Assisted in the adaptation and implementation of the agency’s main client database management system, Exponent Case Management (ECM) and Salesforce, across the agency’s major service departments. Participated in design sessions with end users and developers, assisted with user acceptance testing, prepared training materials, and conducted training sessions.
Identified use cases where data-driven processes can promote departmental efficiency through better use of data and/or process automation. Designed and implemented solutions using tools available in office productivity product suites such as Microsoft Office.
Database Administrator (7/2019 TO 1/2025)
CORA Services, Philadelphia, PA
Responsibilities:
Set up and maintained user accounts in Salesforce and ECM with appropriate security, role, profile, and licensing settings. Disabled user accounts upon staff termination.
Promoted data integrity by developing and implementing procedures to help assure that the data in ECM and other agency databases is clean, complete, and consistent.
Data Entry Coordinator: (9/1986 - 7/2019
CORA Services, Philadelphia, PA
Responsibilities:
Accurate entry of data for 100+ user accounts in Salesforce and ECM to enable creation of necessary reports to the School District of Philadelphia.
Performed data entry to test out new applications.
Joyce Millar
User Liaison (7/2019 TO 1/2025)
CORA Services, Philadelphia, PA
Responsibilities:
Worked with end users to gain an understanding of their business processes and functional requirements.
Provided assistance to end users in the use of office productivity tools and SharePoint.
Responded to and resolved user inquiries and feedback concerning the use of ECM and other database applications.
Provided first-level troubleshooting for database issues.
Prepared user training materials and conducted user training sessions on ECM and other applications as needed.
KNOWLEDGE/SKILLS:
35+ years of experience in fields such as database design, data reporting and analysis, and /or applications development.
Fluency in the Microsoft Office 365 product suite, Microsoft Access, and SharePoint online.
Ability to design and implement data-driven business processes at the departmental level using electronic forms, web-based file stores, and electronic distribution methods.
Ability to extract, manipulate, convert, and upload data files across multiple systems, for example from Salesforce to Excel to Access.
Ability to learn new applications independently and quickly.
Demonstrates creativity and flexibility. Possesses strong workload management skills, customer service and people skills including solid oral and written communication skills.
Ability to collaborate effectively in cross-functional teams.
Ability to maintain high confidentiality.
REFERENCES AVAILABLE
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