Vice President Technology Support

RICHARD BEYNON

Tampa, FL ***** / (+*) 813-***-**** / ****@**********.***

SUMMARY AND PROFILE

With more than two decades of expertise, I have effectively executed progressive technology strategies that have enhanced operational efficiency and boosted profitability. Within a short span of a few months, I can establish the technological trajectory for an organization, catalysing significant transformations. Improved user satisfaction by over 75% over previous efforts.

PROFESSIONAL EXPERIENCE

Career Source Hillsborough Pinellas-Tampa, FL

Vice President of Technology

April 2022 to Present

Serves as the Vice President of Technology and Chief Technology Officer for Hillsborough & Pinellas County’s workforce development board, which helps people find new career opportunities and is focused on the unemployed and hard-to-serve population.

Led IT department transformation, aligning technology strategy with organizational goals, migrating critical systems to the cloud, enhancing scalability, security, and accessibility.

Implemented cutting-edge technologies, keeping the organization at the forefront of advancements while deploying budget-optimized IT solutions, achieving significant cost savings.

Improved user satisfaction and productivity through user-centric IT services while enhancing efficiency via process automation and system integration.

Implemented a robust disaster recovery plan, ensuring 99.99% system availability and strengthened cybersecurity, reducing incidents by 60% through advanced threat detection and regular audits.

Worked with executive leadership to align technology with organizational needs and built and led a high-performing IT team, fostering continuous improvement.

The Stratus Group-Tampa, FL

Consultant

May 2016 to Present

TSG works with business owners and senior leadership, working with them to develop solutions to their business and operational challenges in the areas of Technology, Sales, Workforce Management, Customer Service and Finance. They help develop the processes and standard operation procedures, and key performance indicators that improve operating efficiency and increase profitability and serves as “Manager for Hire” for small/medium-sized businesses and institutions as Director of IT, VP of Operations, Technical Account Manager and vCIO.

Served as interim VP of Operations to drive operational improvement, resulting in a 25% increase in customer satisfaction and retention for the business.

Elevated student engagement by 40% within 3 months for 1,000 students by deploying Google Classroom and student-Chromebooks, significantly enhancing virtual learning experiences.

Mentored small business owners in implementing operational strategies, leading to streamlined processes and increased customer satisfaction.

Apple, Inc.-Tampa, FL

Business Lead

August 2019 to August 2021

Business Lead supporting teams from multiple stores to provide support and guidance to exceed sales and support objectives, provide solutions briefings to customers around Apple and third-party solutions to best meet customer’s technology needs.

Coaching Business Pros and Experts to develop new and existing accounts from no/low spend to active accounts through Apple Business.

Provided technical briefing and creates technology roadmaps and budgets for customers use.

Served as market team support for topics such as corporate procurement, customer interaction, data reporting/management/interpretation, etc.

Strategically guided customer-centric solutions to surpass sales objectives, resulting in improved customer satisfaction and retention rates.

ZOG INC-Philadelphia, PA

VP Consulting Services/VCIO

May 2013 to May 2016

Managed all aspects of ZOG’s business and client support, contributing to a 25% increase in client engagement and a stronger relationship with key accounts.

Managed support operations and client account relationships, ensuring optimal staffing for client projects and high satisfaction levels for both helpdesk and on-site support. Liaised with senior client management to align technology and business goals through strategic planning, project execution, and process enhancement.

Devised IT initiatives aligning with business objectives, driving 25% revenue growth and 30%improvement in customer satisfaction. Strengthened client competitiveness and enhanced customer loyalty

As Technical Account Manager, tripled revenue and grew company staff by 2x.

PJM Interconnection, LLC-Audubon, PA

IT Procurement Manager

May 2011 to May 2013

Responsible for all IT-related hardware, software and service contract negotiations and vendor management.

Overhauled procurement practices and policies for audit and compliance

Oversaw all hardware, software, and service contract negotiations, enhancing vendor management and introducing electronic Request for Proposal (RFP) and online bidding systems to bolster federal procurement compliance.

Enhanced operational efficiency and cost savings by revamping procurement practices, optimizing supplier services, and implementing project management for vendor onboarding and maintenance.

Managed procurement budget to deliver 20% cost savings, promoting sustainable spending culture, and ensuring financial stability and risk mitigation for potential contracts.

UNIVERSITY OF PENNSYLVANIA

Senior Technology Sourcing Manager

October 2007 to May 2011

Responsible for management of IT hardware, software, and outsourcing services procurement management, including all contract and pricing negotiations and SOW development and enforcement.

Spearheaded the introduction of electronic signature, electronic RFP, and multi-function devices, leading to a 50% reduction in paper and storage costs, and improved environmental sustainability.

Tailored annual IT budgets to individual school needs, resulting in 15% cost reduction and improved technology access for students and staff.

EDUCATION AND OTHERS

University of South Florida - Tampa, FL

Graduate Certificate in Cybersecurity and Information Assurance

Strayer University

BA in Business Administration

Certifications and Licenses

Inclusive and Ethical Leadership Certificate

Issued by University of South Florida

Diversity, Equity and Inclusion in the Workplace Certificate

Issued by University of South Florida

Post-Crisis Leadership Certificate

Issued by University of South Florida

Skills

Business Continuity / Business operations / Change Management. / COACHING / Microsoft Office / Microsoft Office / Financial Management / Leadership Development / Executive Management / Disaster Recover / Vendor Management / Strategic Planning / Process Improvement / Project Management / Active Directory / IT Support / Program Management / Business Analysis / Computer Networking Sourcing/Procurement Project Planning & / Implementation / Microsoft SharePoint / Operations Management / ERP Systems / Problem-solving / VoIP / WAN / Operating Systems / Microsoft Project / P&L Management / VMWare / DNS / Network Firewalls / AWS / Mac / OS / Google Suite / Cloud infrastructure / Information Security / Agile / Software Deployment / Salesforce Azure / Virtualization / TCP/IP / Google Classroom / Google Cloud Platform / Student Information System / Microsoft / Exchange / System Administration ITIL / Network Administration / Customer Relationship Management/ Technical project management / Smart sheet / Data analytics / Cloud Computing / Intune

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