Customer Service Representative
Resume:
performance metrics.
Resolved escalated concerns with empathy and efficiency in a virtual environment.
Provided accurate information about services, billing, and account management.
Trained and mentored remote customer service agents to improve team performance and productivity.
Medical Transportation Management (MTM)
Customer Service Representative Dates TBD
Assisted patients and providers with transportation services for medical
appointments.
Ensured compliance with HIPAA regulations when handling sensitive patient information.
Coordinated scheduling and maintained accurate records of transportation requests.
Resolved billing and insurance issues, improving the customer experience.
IT Support Tier II Agent
Company Name (if applicable) Dates TBD
Provided remote support to end-users with technical troubleshooting and issue resolution.
Delivered timely solutions for system
outages, password resets, and software support.
Documented and escalated unresolved issues to higher-level IT teams.
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Education
Bachelor’s Degree in Healthcare Administration
Colorado Technical University Expected Graduation: TBD
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Certifications
Certified Medical Administrative Assistant (CMAA)
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Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiar with Electronic Medical Records (EMR) systems
Knowledge of CRM and call center software
Skilled in remote collaboration tools (Zoom, Teams, Slack)
performance metrics.
Resolved escalated concerns with empathy and efficiency in a virtual
environment.
Provided accurate information about services, billing, and account management.
Trained and mentored remote customer service agents to improve team performance and productivity.
Medical Transportation Management (MTM)
Customer Service Representative Dates TBD
Assisted patients and providers with transportation services for medical appointments.
Ensured compliance with HIPAA regulations when handling sensitive
patient information.
Coordinated scheduling and maintained accurate records of transportation requests.
Resolved billing and insurance issues, improving the customer experience.
IT Support Tier II Agent
Company Name (if applicable) Dates TBD
Provided remote support to end-users with technical troubleshooting and issue resolution.
Delivered timely solutions for system outages, password resets, and software support.
Documented and escalated unresolved
issues to higher-level IT teams.
---
Education
Bachelor’s Degree in Healthcare Administration
Colorado Technical University Expected Graduation: TBD
---
Certifications
Certified Medical Administrative Assistant (CMAA)
---
Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiar with Electronic Medical Records (EMR) systems
Knowledge of CRM and call center software
Skilled in remote collaboration tools (Zoom, Teams, Slack)
Contact this candidate