Salesforce Developer

DILEEP CHINTALA **********@*****.***

Salesforce Developer +1-484-***-****

https://www.linkedin.com/in/dileep-chintala/

Exton PA, US, 19341

PROFESSIONAL SUMMARY:

Over 9 years of experience as a Salesforce Developer, with extensive expertise in Salesforce CRM implementation, customization, and administration, including end-to-end deployment of solutions across Sales Cloud and Marketing Cloud.

Proficient in designing, developing, and deploying Apex, Visualforce, and Lightning components to deliver scalable and user-friendly solutions for complex business processes.

Strong experience integrating Salesforce with external systems using Web Services (SOAP, REST) and middleware tools to ensure seamless data flow and enhance business functionality.

Proven expertise in implementing workflows, process automation, and customizations, including custom objects, validation rules, flows, and triggers, to meet unique client requirements.

Hands-on experience with Salesforce DevOps tools like Copado, Jenkins, and Bitbucket, GitHub to build and automate CI/CD pipelines, ensuring efficient deployments across Salesforce environments.

Extensive knowledge of Salesforce metadata migration tools, ensuring seamless transitions between environments with a focus on maintaining data integrity and system stability.

Proficient in leveraging Agile methodologies, including Scrum and Kanban, to collaborate with cross-functional teams, track development progress, and deliver high-quality solutions within timelines.

Skilled in integrating Salesforce Marketing Cloud and Sales Cloud to enable personalized customer engagement and streamlined sales processes.

Deep understanding of Test-Driven Development (TDD), unit testing best practices, and code quality standards, ensuring high-performance and error-free deployments.

Expertise in web-based system architecture, enterprise application architecture, and API development for seamless Salesforce and third-party application integration.

Experienced in troubleshooting and debugging Salesforce environments, ensuring optimal system performance and minimizing downtime through proactive monitoring and optimization.

Adept at creating detailed project documentation, technical design artifacts, and user stories to align solutions with business objectives and stakeholder requirements.

Proficient in gathering and analyzing business requirements, translating them into scalable Salesforce solutions, and collaborating with product owners to deliver innovative features.

Demonstrated ability to mentor junior developers, conduct code reviews, and enforce best practices for consistent and high-quality deliverables.

TECHNICAL SKILLS:

CI/CD and Release

Management

: Copado, Jenkins, Wokrbench and Change Sets.

Environment

Management

: Salesforce Sandbox, Production, UAT

Salesforce Platform

Configuration

: Security Concepts, OWD, Sharing Rules, Approval Process, Validation Rules, Flows, Formula Fields, Email-to-Case, Omnichannel. Salesforce Testing : Manual Testing, API Testing(Postman). Version Control : SVN, Git, GitHub, Bitbucket

Data Migration

&Integration

: Data Loader, MuleSoft, REST APIs, Data Import Wizard. Project Management : JIRA, Agile (Scrum).

Scripting Languages : HTML,JavaScript, Apex, SOQL, SOSL. Cloud Platforms : Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud).

EDUCATION:

Bachelor of Technology (B.Tech) in Electronics & Communication Engineering from Jawaharlal Nehru Technological University, Hyderabad, India – July 2015.

Secondary School Certificate and Intermediate from Jawahar Navodaya Vidyalaya, Nizamsagar, Central Board of Secondary Education (CBSE), Telangana, India – March 2009 & 2011 CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Platform Developer I

PROFESSIONAL EXPERIENCE:

Moodle Salesforce Developer (EXTON-PA-USA)

June 2024 to Till Now

Roles & Responsibilities:

Designed and implemented end-to-end Salesforce CRM solutions, leveraging expertise in Sales Cloud, Marketing Cloud, and Force.com platform to address complex business needs.

Developed and customized Salesforce applications using Apex, Visualforce, Lightning Components (Aura and LWC), and workflows, optimizing business operations and enhancing user experience.

Integrated Salesforce with third-party applications and external systems via REST, SOAP APIs, WSDL, and middleware tools, ensuring seamless data exchange and interoperability.

Collaborated with product owners and stakeholders to gather and analyze requirements, translating them into scalable technical solutions aligned with Agile, Scrum, and Waterfall methodologies.

Configured Salesforce environments by creating and modifying objects, validation rules, approval processes, flows, and process builders to streamline workflows and improve efficiency.

Performed unit testing and applied best practices, maintaining high-quality code and ensuring error-free deployments in Salesforce environments.

Leveraged DevOps tools like Jenkins, Copado, and GitHub to implement CI/CD pipelines, enabling automated builds, testing, and deployments.

Created detailed technical documentation, including system design artifacts and process flows, to support knowledge sharing and smooth project handoffs.

Configured Salesforce security settings, including user roles, profiles, sharing rules, and field-level security, ensuring compliance with industry standards and organizational policies.

Monitored production environments, proactively resolving issues, and optimizing system performance to enhance reliability and minimize downtime.

Mentored junior developers, conducted peer code reviews, and enforced development standards to ensure quality deliverables and team collaboration.

Identified opportunities for system enhancements, implemented automation, and optimized Experience Builder portals, driving continuous improvements and maximizing business ROI. Campuswhiz Salesforce Developer (Hyderabad-India) August 2022 to May 2024

Roles & Responsibilities:

Delivered end-to-end Salesforce CRM implementations, focusing on Sales Cloud and Marketing Cloud to drive operational efficiency and improve customer engagement.

Customized Salesforce functionalities using Apex, Visualforce, and Lightning Web Components (LWC), ensuring tailored solutions to meet specific business needs.

Integrated Salesforce with external systems through REST APIs, SOAP, and WSDL, enabling seamless communication and streamlined business workflows.

Partnered with product owners and business stakeholders to refine user stories and deliver scalable solutions within Agile, Scrum, and Waterfall frameworks.

Automated business processes by configuring custom objects, workflows, validation rules, and approval processes, minimizing manual effort and improving accuracy.

Established CI/CD pipelines using tools like Jenkins, GitHub, and Copado, optimizing deployment workflows and enforcing robust version control practices.

Conducted thorough unit testing and applied best practices and ensuring reliable and error-free deployments.

Designed scalable architecture to support integration with third-party applications, such as marketing tools, payment systems, and analytics platforms.

Monitored and enhanced Salesforce performance by identifying and addressing system issues, ensuring stability and minimal downtime in production environments.

Created detailed documentation for system designs, workflows, and deployment strategies, facilitating knowledge sharing across teams and stakeholders.

Mentored junior team members, performed code reviews, and upheld development standards to ensure high- quality deliverables and team collaboration.

AgriControl Salesforce Developer (Hyderabad-India) April 2018 to August 2022

Roles & Responsibilities:

Collaborated with business analysts and end-users to clarify requirements and ensure alignment between technical solutions and business objectives for the AgriControl system.

Designed and implemented system configurations, including custom objects, fields, workflows, and validation rules, to meet specific business needs and optimize process automation.

Developed custom Salesforce solutions using Apex, Visualforce, and Lightning components to enhance user experience and system functionality.

Supported integration efforts to connect Salesforce with other systems, ensuring seamless data flow and functionality across platforms.

Participated in Joint Application Development (JAD) sessions with stakeholders to gather requirements, document business and technical needs, and finalize system designs.

Utilized GitHub for version control and collaborated with teams to transition to Copado for automated release management, streamlining deployment processes.

Conducted unit testing on developed solutions, identified issues, and worked with the QA team to ensure the resolution of bugs and the quality of deployments.

Proactively monitored Salesforce environments to address system performance and security concerns, ensuring the platform's stability and compliance with organizational standards.

Wrote technical documentation and process flow diagrams to document configuration changes, custom developments, and deployment strategies.

Managed development workflows and tracked tasks using Jira Scrum boards, maintaining efficient project timelines and fostering cross-functional collaboration.

Reviewed security policies, including sharing rules and organization-wide defaults, ensuring compliance with governance requirements and safeguarding data.

Prepared and maintained deployment documentation, ensuring all environment configurations and release processes were clearly documented for team reference.

Conducted impact analysis of new business requirements on existing system applications, ensuring that solutions were scalable and sustainable for future needs.

Led troubleshooting efforts, utilizing debugging tools to identify and resolve code, data, and software issues to maintain system integrity.

Created system designs using established design patterns to satisfy business needs while ensuring long-term maintainability and performance improvements.

Automated administrative processes, including data loading and sandbox refreshes, to improve operational efficiency and reduce manual intervention.

Engaged in security scan reviews and remediated vulnerabilities in a timely manner to comply with security standards and organizational policies.

Mentored junior developers, enforcing best practices, and conducted peer reviews to ensure high-quality standards for coding and deployment.

Ensured proper testing and debugging were conducted before major deployments, maintaining a smooth transition between development and production environments. OneControl Salesforce Administrator (Hyderabad-India)

(July 2015 to April 2018)

Roles & Responsibilities:

Administered Salesforce environments, including the configuration of user roles, profiles, and permission sets to ensure secure and efficient access control for commercial automation users.

Supported the integration of Salesforce with external systems to enhance the performance and connectivity of intelligent lighting controls and energy management solutions.

Conducted system audits to evaluate user access settings and permissions, ensuring compliance with security best practices and maintaining data integrity across the platform.

Streamlined business processes by designing and optimizing workflow rules, approval processes, and validation rules, improving operational efficiency within the system.

Assisted in troubleshooting technical issues, identifying system bottlenecks, and resolving data discrepancies to maintain optimal system performance.

Provided training and support to end-users, guiding them on effective usage of Salesforce functionalities to enhance user adoption and overall satisfaction.

Collaborated with cross-functional teams to implement enhancements, ensuring that all Salesforce configurations aligned with the overall business objectives for the project.

Participated in the creation and management of deployment pipelines, using CI/CD practices to automate configuration updates and facilitate seamless releases across multiple environments.

Implemented and enforced security protocols, including configuring sharing rules and organization-wide defaults to safeguard sensitive data and maintain compliance with organizational security standards.

Assisted in the preparation and maintenance of technical documentation, including configuration details and system design diagrams, ensuring clarity for future maintenance and upgrades.

Proactively monitored and maintained the Salesforce platform to address performance issues, optimize functionality, and implement improvements based on user feedback and evolving business needs.

Conducted impact analysis of system changes, ensuring that enhancements were sustainable and compatible with existing configurations and processes.

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