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Customer Service Microsoft Office

Location:
Chicago, IL
Posted:
January 25, 2025

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Resume:

SHEREE

FRAY

Chicago, IL

312-***-****

**************@*****.***

PROFESSIONAL SUMMARY

Current student working toward master’s degree in psychology and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

SKILLS

Early Education and Care (EEC) certified (June 2016) Family Childcare (FCC) certified (June 2013) } Proficient in Microsoft Office Customer Service Experienced in coordinating workshops Cultural Awareness Customer Relations Attention to Detail Teamwork and Collaboration Dependable and Responsible Microsoft Office Relationship Building

EXPERIENCE

Imagine PlaySpace, Assistant Teacher, Boston .MA

Aug 2018 - Jan 2019

Working with children in a play space

Creative reading, arts, games and music.

ESL Teacher, Los Angeles.CA

June 2018 - Aug 2018

Teach English to students 7-17 years

Create activities in Reading, Math, and English

Facilitate group activities using pictures, games and hands-on in English

Daycare Teacher, Boston, MA

May 2012 - Dec 2016

Develop language skills by reading, interacting through words and phrases as well as visual and art projects

Foster activities for gross and fine motor development by doing art projects and movement in dance and rhythm

Create and execute curriculum based on age range, and level of children

Disabilities Tutor and Note-taker, Boston, MA

Sept 2011 - April 2013

Facilitate homework help by reviewing papers to improve grades and understanding in the classroom

Note-taking and Tutoring one-on-one to support better understanding of assignments given in the classroom

Lead students on class field trips to meet requirements for teacher and grade

After School Teacher, Boston, MA

Oct 2010 - June 2011

Manage homework help by reviewing and correcting to help improve understanding and grades in the classroom

Facilitate creative games, art and reading activities to encourage teamwork and support with Group members

Encourage different themes in curriculum writing for students to explore, learn, and grow as an Individual person

ABCD Summer Works, Boston, MA

July 2010 - Aug 2010

Greet clients in a cordial fashion to let them feel welcome

Worked with youth ages 15-21 during their summer positions

Answer phones daily to give and receive information about the programs available

Assisting Director and Senior Administration with various projects/administrative tasks

Implement flyers for community organization to market and bring awareness to the center

Data input of files for employees and summer works students

City Year, Boston, MA

July 2009 - June 2010

Lead a group of 8 people in their first year of Service mentoring and guiding them on Commitment and engagement to have a successful year

Lead campers throughout their stay at camp site

Facilitate camp activities such as art, games, and reading for grades K-6 to build communication, Understanding, and teamwork as a group

Coordinate community project with a team of 8: renovating, painting, cleaning and more for a Citywide Service Day

Plan after school tutoring for 1st and 2nd graders to support homework help in bettering grades and understanding of assignments

Lead mentoring program that guided children on different experiences in school that made it a Safe, fun and learning environment

City Year, Miami, FL Corps Member

Jan 2009 - June 2009

Distribute food from Red Cross to the homeless to help fight hunger and encourage healthy eating

Tutor grades K-6 to improve understanding and better grades in the classroom

Work in outreach Programs for the homeless to find housing, food and clothes to improve their living lifestyles

Paint community centers for the elderly

Participate in beach clean ups to better the community environment

EDUCATION

Psychology Masters, Anticipated Graduation Date – June 2026

National Louis University, Chicago, IL

Bachelors 'of Psychology Diploma, June 2016

University of Massachusetts Boston Campus, Boston, MA

Psychology Associate Diploma, May 2013

Bunker Hill Community College, Boston, MA



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