Project Manager Customer Service

ALVIN HEAD

Redondo Beach, CA • 310-***-**** • *************@*****.***

DECISIVE PROJECT MANAGER

Project Manager • Project Estimator • General Contractor • Architecture Designer Blueprint Reading • Budgeting & Estimating • Project Management • Customer Service Prepared Bids • Mentored Staff • Increased Sales • Enhanced Customer Service Certified Cisco Network Associate • Certified Novell Engineer • Certified Microsoft Professional A+

On March 14, 2023 to present, I was involved in a collision with a drunk driver, resulting in significant injuries that have required an extensive 11-month recovery period. Despite this setback, I dedicated myself to a single project during this time: the interior design and construction of a new 1200 square foot Accessory Dwelling Unit (ADU). From 2020 to 2021, I undertook the design and construction of a one-bedroom apartment in Los Angeles as a proof of concept. This initiative aimed to showcase an alternative approach to low-cost housing solutions.

WORK EXPERIENCE

Hufcor, Inc., Long Beach, CA

Jan 2018 - Nov 2020

Project Manager

Managed the installation process from submittals through project completion. Reviewed scope of work, contract terms, and request information. Obtained Change Orders for any change in scope of work to maintain job profitability as bid. Processed submittals and release orders.

Initiated installation drawings and finalized installation quotes. Processed supplier bids/POs, purchasing materials, and coordinated deliveries. Checked job sites for readiness and oversaw installations, including safety/OSHA compliance. Communicated with installers and customers and attended job site meetings. Completed site inspections, overseeing the completion of punch list items and resolving job site issues.

Conducted job costing analysis and managed the backlog, immediately communicating any schedule changes to the office manager.

Provided support to sales staff/installation quotes and unloaded trucks as needed. Reviewed and approved invoices, timecards, and expenses associated with the project. Processed warranty claims as needed and conducted product demonstrations or training. Maintained expense and budgetary control, oversaw materials inventory, and ensured staff engagement, satisfaction, and retention.

Provided close-out documents.

GS Designs International, Inc., Gardena, CA

General Contractor 2008 - 2018

Business Development and Sales Growth:

Successfully increased sales by an impressive 500%. Managed and executed $2M projects in various stages of development. Project Management and Operations:

Completed two design-build projects in the competitive Los Angeles area. Efficiently managed day-to-day operations of the firm, ensuring smooth workflow and client satisfaction.

Strategic Coordination:

Coordinated the procurement of supplies from local vendors and international suppliers, optimizing cost-effectiveness and quality.

Led initiatives to bolster sales, enhance organizational efficiency, and foster growth in operational capacities.

Strategic Planning and Vision:

Pioneered the development of the company's inaugural mission statement, marketing plan, and strategic plan.

Formulated and implemented a comprehensive plan to elevate product quality and customer service standards.

Facilities Development:

Designed, secured financing for, and managed the construction of a new retail location in Florida, showcasing skills in project inception to completion. Team Leadership and Training:

Supervised employee hiring, training, and development, cultivating a high-performing team. Personally supervised construction operations, specializing in both commercial and residential remodels.

Estimation and Bid Management:

Executed all aspects of estimating, establishing standard operating procedures and bid strategies.

Mentored and guided the team in bid processes, including pre-bid meetings, takeoffs, bid schedules, and resource allocation.

House Raising, Inc., New Orleans, LA

Position: Estimator

September 2007 - February 2008

Pioneered Design-Build Adoption: Led the adoption of the design-build methodology, optimizing project workflows for enhanced efficiency and superior construction outcomes. Innovative Strategies: Applied design-build strategies to expedite project timelines, ensuring timely project delivery and improved overall efficiency. Estimating, Pre-Construction Excellence, and Compliance Comprehensive Orchestrator: Led all facets of estimating and pre-construction activities, assuming a pivotal role in project initiation, planning, and execution. License Compliance: Successfully secured pre-construction licenses, ensuring seamless compliance with regulatory standards and enhancing project legitimacy. Site Evaluation, Collaboration, and Budget Oversight Meticulous Site Visits: Conducted detailed pre-construction site visits, engaging with clients to identify unique project requirements and tailoring solutions. Stakeholder Collaboration: Worked with project stakeholders to gather essential insights, laying the groundwork for accurate estimations and fostering positive client relationships. Comprehensive Budgeting: Directed the preparation of project budgets, skillfully quantifying material, equipment, and personnel requirements.

Subcontractor Management, Value Engineering, and Bid Excellence Rigorous Prequalification: Implemented a stringent subcontractor prequalification process, ensuring top-tier project standards.

Streamlined Engagement: Efficiently managed subcontractor engagement, aligning with project timelines and quality expectations.

Champion of Value Engineering: Cultivated a culture of value engineering, driving innovative solutions for enhanced project efficiency while maintaining cost consciousness. Comprehensive Bidding: Developed and presented bid packages, showcasing a commitment to excellence in project planning and execution.

Contract Negotiation and Supply Chain Mastery

Negotiation Leadership: Spearheaded vendor contract negotiations, securing favorable terms and pricing for project supplies.

Precision Procurement: Managed the procurement process with precision, obtaining competitive quotes, and ensuring a streamlined supply chain for construction materials. This impactful tenure underscores a demonstrated ability to navigate the intricacies of construction projects, from the inception of strategic planning through meticulous pre- construction phases to successful project execution. The role demanded a fusion of strategic vision, leadership prowess, and an unwavering commitment to delivering excellence in every facet of construction management.

The key achievements and responsibilities during my tenure demonstrate a comprehensive and impactful contribution to construction management, emphasizing strategic planning, leadership, and a commitment to excellence:

GS Designs International, Inc., Los Angeles, CA

2002 - Sep 2007

CA General Manager

From 2002 to September 2007, I served as the California General Manager at GS Designs International, Inc., headquartered in Los Angeles. In this pivotal role, I wielded authority over the selection of tools employed in construction projects, meticulously overseeing the inventory of these tools to ensure optimal functionality and efficiency. My responsibilities extended to the maintenance of daily employee logs, where I vigilantly monitored the conduct and performance of each team member.

One of my primary tasks was to guarantee strict adherence to safety protocols and building regulations throughout the entirety of construction projects. This involved conducting comprehensive analyses of each project, from which I derived detailed budgets and established clear deliverables. Identifying potential risk factors was another crucial aspect of my role, and I implemented strategic management and mitigation plans to ensure seamless progress in construction operations.

Collaboration was key in my position, and I worked closely with architects and engineers to define and fulfill the specific requirements of each construction endeavor. Establishing effective communication channels with local authorities was imperative, as I liaised with them to secure the necessary licenses and permits vital for project commencement and progression. Additionally, my responsibilities included the preparation of comprehensive reports detailing the various facets of each project. This multifaceted role demanded a keen eye for detail, strategic thinking, and the ability to navigate complex regulatory landscapes while maintaining a steadfast commitment to safety, efficiency, and project success. LAC+USC Medical Center

Los Angeles County + University of Southern California Los Angeles. CA 11/1999 - 6-/2002

Data Systems Analyst

In my role, I bear the responsibility of overseeing both individual projects and those managed by the staff. Within the expansive domain of a large-scale multi-protocol (IP, IPX, TCP/IP, Frame Relay, PPP, and ISDN) and multi-platform (NT, Novell, Unix) Metropolitan Area Network

(MAN), my focus lies in the provision of comprehensive Network and PC support. A significant portion of my duties involves seamlessly integrating new and legacy software/hardware into our Intranet infrastructure. I excel in troubleshooting a spectrum of issues, ranging from user hardware and software challenges to intricate problems related to Ethernet networks and Main Frame connectivity. My proficiency extends to the setup of diverse hardware, including but not limited to Compaq, Dell, HP, 3Com, and Cisco routers. Daily tasks encompass software installations, upgrades, and client installations, primarily centered around Windows operating systems (95, 98, and NT) and Novell. The administration of SAP stands out as a pivotal aspect of my role, underscoring my capability to navigate complex enterprise systems. Additionally, I bring expertise to bear in the installation, configuration, and troubleshooting of various network protocols such as TCP/IP, IPX/SPX, DNS, WINS, PPP, X-25, Frame Relay, and VLANs. My contributions extend to addressing intricate LAN and WAN challenges, where I actively participate in providing solutions to ensure optimal network performance. Furthermore, I am adept at installing and upgrading various PC components, including network cards, memory chips, disk drives, modems, motherboards, SCSI, and CD-ROM drives. My role demands not only technical prowess but also a strategic approach to problem-solving, ensuring the seamless operation of complex network infrastructures.

EMTEC Inc.

Atlanta, GA

8/1997 - 8/1999

As a PC and Network Technician, I offer a comprehensive range of services aimed at ensuring the smooth operation and optimal performance of computer systems and networks. My expertise encompasses a variety of technical tasks and responsibilities: Network Support:

Proficient in managing and troubleshooting a diverse range of network protocols, including TCP/IP, IPX/SPX, DNS, WINS, PPP, X-25, Frame Relay, and VLANs. Addressing complex LAN and WAN issues to maintain efficient and reliable network connectivity.

Hardware Maintenance and Upgrades:

Installation, setup, and maintenance of hardware components such as network cards, memory chips, disk drives, modems, motherboards, SCSI devices, and CD-ROM drives. Upgrading PC components to enhance system performance and meet evolving technology standards.

Software Management:

Installation, configuration, and troubleshooting of various operating systems, including Windows

(95, 98, NT) and Novell.

Expertise in software installations, upgrades, and client installations to ensure compatibility and functionality.

Intranet Integration:

Integration of new and legacy software/hardware into the Intranet infrastructure. Administration of enterprise-level systems, including SAP, to support organizational processes and workflows.

Troubleshooting and User Support:

Diagnosing and resolving hardware and software issues for end-users. Addressing connectivity problems, both on the Ethernet network and with Main Frame systems. Network Security:

Implementation of security measures to protect networks and systems from unauthorized access and potential threats.

Regular monitoring and assessment of network security protocols. Vendor Equipment Management:

Setup, configuration, and troubleshooting of equipment from various vendors, including Compaq, Dell, HP, 3Com, and Cisco routers.

Documentation and Reporting:

Maintaining detailed records of hardware and software configurations. Preparation of reports on system performance, troubleshooting activities, and recommended improvements.

As a dedicated PC and Network Technician, I bring a wealth of technical knowledge and practical experience to ensure the reliability, security, and efficiency of computer systems and networks. My focus is on providing timely and effective solutions to support the technological needs of the organization.

Georgia State Dept. of Education

Atlanta GA.

User Administration/PC Tech

1/1996 - 8/1997

In my role as a key contributor to the network infrastructure, I played a vital role in collaborating with the Network Engineer to design and implement the initial server and workstation setup across 12 sites throughout the city. This involved a comprehensive understanding of the network architecture and the specific requirements of each location. One of my primary responsibilities was configuring login scripts on various file servers, ensuring a seamless and secure user experience. This included implementing robust security measures on both file and print servers to safeguard sensitive data and maintain the integrity of the network.

A critical aspect of network maintenance was overseeing the daily execution of network tape backup jobs, thereby ensuring the availability of crucial data in the event of system failures or data loss. This task required meticulous attention to detail and adherence to backup schedules. Responding promptly to user requests became second nature, as I provided assistance to network users regarding access to resources and the operation of various software packages. This involved not only technical support but also effective communication to empower users in utilizing network resources efficiently.

Troubleshooting emerged as a key skill in my repertoire, as I adeptly isolated and diagnosed common PC problems. In instances of hardware malfunctions, I seamlessly replaced defective parts, restoring PCs to fully operational conditions. This hands-on approach contributed to the overall reliability of the network infrastructure. Supporting the administration of the network, I played a crucial role in the on-boarding and off- boarding processes. This involved adding new employees to the network, ensuring they had the necessary access and resources, and efficiently managing the removal of access for terminated employees. This comprehensive approach to network administration contributed to the overall efficiency and security of the organization's digital infrastructure. In summary, my multifaceted role involved not only technical expertise but also a proactive and responsive approach to user needs, network security, and the seamless functioning of the overall IT ecosystem

Western Atlas

New Orleans LA

Cased Hole Logging Engineer International

1980 1992

During my impressive 12-year tenure with Dresser Atlas, I embarked on a journey that began in the realm of maintenance and culminated in the esteemed position of Senior Completion Engineer. This professional trajectory commenced immediately after obtaining my Bachelor of Science degree in Business Administration, marking Dresser Atlas as my first employer post- graduation.

My early years with Dresser Atlas coincided with a pivotal phase in the company's history. I joined the team during the establishment of Dresser's inaugural Well Logging base in Louisiana. From this formative point forward, my career became intrinsically tied to the company's growth and expansion efforts, particularly in the construction and relocation of bases around the Gulf Coast.

An especially notable phase of my career unfolded when I transitioned to the International division. In this role, I assumed the responsibility of spearheading the construction of bases in various countries. The comprehensive scope of these projects extended beyond mere infrastructure, encompassing the provision of housing for engineers and support facilities. The complexity of each base's composition was contingent upon its remoteness, with the overarching goal of facilitating efficient operations for Dresser Atlas. The international bases I contributed to include:

Singapore: A key hub in the region, likely demanding a sophisticated infrastructure. Malaysia (Komomin): Reflecting Dresser Atlas's commitment to establishing a strong presence in Southeast Asia.

Indonesia (Jakarta): Contributing to the company's footprint in this diverse and dynamic country. Papua New Guinea: A venture into the Oceania region, suggesting a commitment to servicing a diverse range of markets.

Thailand (Songkhla): Further solidifying Dresser Atlas's foothold in the Southeast Asian oil and gas market.

The intricacies of these international projects were not only professionally challenging but also underscored the significant financial investment Dresser Atlas made in expanding its global operations. The construction of each base, with its unique set of challenges and requirements, reflected the company's dedication to providing cutting-edge services in the oil and gas industry. In essence, my multifaceted career with Dresser Atlas was marked by a commitment to excellence, from the early days in maintenance to the strategic construction and management of bases on an international scale. The experience not only honed my engineering skills but also exposed me to the complexities of global operations in the energy sector. EDUCATION

University of Phoenix, Southern California Campus, Torrance, CA Master’s Degree, Project Management, Information Technology Delgado Community College, New Orleans, LA

Associate Degree, Computer Science

Xavier University of Louisiana, New Orleans, LA

Bachelor's Degree, Business

TECHNOLOGIES, LICENSES, & CERTIFICATIONS

Technologies: Microsoft Project, Word, Outlook, Envisioneer, Adobe, Procore Licenses: General Contractors License, State of California; Explosives License, States of Louisiana & Georgia; Radiological Supervisors License, State of Louisiana Certifications: Cased Hole Logging Engineer, Western Atlas; Certified Cisco Network Associate (CCNA); Certified Novell Engineer 4.11 & 5.0 (CNE); Certified Novell Administrator 4.11 (CNA); Certified Microsoft Professional A+ (CMP)

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