Fort Lauderdale Service Delivery
Resume:
Ava Leff
Fort Lauderdale, FL
*******@***.***
Authorized to work in the US for any employer
Work Experience
Service Delivery Coordinator
Esquire Deposition Solutions-Fort Lauderdale, FL (April 2024-Current)
Proofing Depositions for correct elements 2 days before job starts: scheduling depositions through email, telephone, researching insurance carriers related to setting up depositons, making changes, hosting in-house jobs.
Sales
American Queen Voyages-Fort Lauderdale, FL (August 2023-March 2024)
Outbound calling brochure leads and converting into sales.
Telesales
Comcast-Miramar, FL (November 2019-February 2023)
Outbound calling existing customers to renew and upgrade existing service.
Concierge/Operations
Vacation Village - Weston, FL (November 2012 to October 2018)
I worked in a hotel in the “Guest Services”department in an informational, influential, and persuasive capacity with the hotel guests.
1: Within my department I earned the greatest number of bookings.
2: My bookings have the highest ratio converting into sales.
Marketing Representative
Elite Marketing(Delta Airlines) - Fort Lauderdale, FL
July 2012 to November 2012
Talk to airport guests from a kiosk in the Delta Terminal marketing the Delta AMEX Skymiles card.
Personal Vacation Manager
Online Vacation Center - Plantation, FL
January 2011 to September 2011
Cold calling previous customers to follow up and plan their next vacation. I was out selling the new hires on a monthly basis
Personal Vacation Planner
Carnival Cruise Lines - Miramar, FL
March 2005 to January 2011
Following up with website inquiries to plan their next cruise
BA in English
Florida International University - Miami, FL
Skills
Microsoft Word, Excel, and Outlook, Lotus Notes, Mapper, and Siebel, CSG, Netsuite, Salesforce. Excellent influencing and persuading skills (10+ years)
Awards
Humorous Speech
September 2010
I was in Toastmaster's International at Carnival Cruise Lines competing in a humorous speech contest.
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