Tech Support Overland Park

Rand L. Brown 913-***-**** **** Farlet Lane

***********@*****.*** Overland Park, Ks. 66212

Qualifications Summary

Work Station Support

Break/Fix desktop and laptop support

OS imagining and data migration

Software Support: XP, Vista, Windows 7, Windows Server 2008-R2 and 2003, Lotus Notes, Microsoft Office (Excel, Outlook, PowerPoint, Word), Wireshark, Telnet, HyperTerminal, CCleaner, Solarwinds, 3C Daemon, Citrix, Heat, SharePoint, SCCM, Windows Easy Transfer, Dameware

Cisco Hardware and IOS : installing, configuring and implementing security on Cisco 2950 and 3550 switches and Cisco 2811 routers with the 12.4 IOS.

TCP/IP and subnetting

Networking: LAN/WAN, VPN, Wireless

IP routing

DCHP

Domain Controllers: AD DS; Sites and Replication; Domains and Forests

Troubleshooting and remedial Repairs

Predictive and preventative Maintenance

Root cause analysis

Installation and modification of equipment

Just-In –Time Manufacturing Skills and training

Helpdesk and documentation

Professional Experience

Fairbanks Scales Tech Support Engineer 10/2015 – 2/2017

Tech support for FBAS line of truck scales. Coaching and on-site training and troubleshooting. Quality control and product testing

Hallmark Cards Inc. Tech Analyst 3/2014- 11/2014

Contractor for Xerox providing tech support for Windows 8.1 migration. Imaging hard

Drives and install software as required per user. Pushing software in SCCM. Using USM to transfer user data. Tracking tickets in Service-Now.

Overland Park Regional Hospital Tech Analyst 1/2014-3/2014

Contractor for HCA providing tech support for Win7 migration. Imagining hard drives

Transfer data during deployment. Pushing software in SCCM. Tracking tickets in Remedy.

Kansas City Power & Light PC Technician 1/2013-10/2013

Contractor for KCPL providing Desktop/laptop support for Windows7 migration. Imagining hard drives, deploying units, tracking progress in HEAT and SharePoint. Virus removal and support as required

RLB Services, Overland Park, Ks Service Technician 1/2005-Present

Equipment installation and modification. Desktop and laptop repair. Electrical

and electronic control installation and repair. Recordkeeping and documentation

of service. Operation of Satellite and Microwave equipment.

Clients include KCTV5, Global Systems, and Central Plains Steel

Musician’s Friend, Kansas City, MO Maintenance Technician 3/2007-12/2007

Preventative and predictive maintenance. Root cause analysis of control network

Train and lead maintenance team. Provide Helpdesk support to production and Management.

Diode FabTech, Lee’s Summit, MO. Maintenance Tech III 3/2006-12/2006

Minimize downtime through continuous improvement projects. Predictive

And preventative maintenance on production equipment. Ran Service desk for

Operations and Management. Industrial electrical troubleshooting and root cause

Analysis.

Central Plains Steel, Kansas City, KS. Facilities Maintenance Manager 3/2005-11/2005

Establish maintenance record keeping and CMMS system. Repair and spare parts and material acquisition for entire shop. Plan and coordinate contractor activities . Perform troubleshooting and repairs as needed. Perform PMs and minimize downtime. Assist as needed to get product out.

Harley-Davidso n Motor Company, Kansas City, MO 12/1997-12/2004

Maintenance Electrician

Run help desk and dispatch crew. Perform troubleshooting and repair as needed.

Install equipment to all codes and engineering specs. Assist in establishing equipment specs. Perform PMs and minimize downtime. Advance skillset with on-going training.

SAI Automotive, Kansas City, Mo Maintenance Tech / Leadman 1995-1997

Troubleshoot and repair PLC controlled conveyors, elevators, air supply houses and drying ovens. Maintain ITW Ransburg manual and robotic paint guns. Repair 2700ton injection mold machines. Operate and maintain Auto-DI water system.

Johnson County Wastewater, Johnson County,KS Instrumentation / Telemetry Tech1990-1995

Repair and maintain county - wide 800 MHz trucked- telemetry system. Design and interface updated controls with antique controls. Calibrate level controls, chart recorders, control valves, pressure transducers and sensors.

KCPT TV-19, Kansas City, Mo. Broadcast Engineer 1985-1990

Operate Master Control room and maintain FCC logs. Record and playback programming for on-air. Troubleshoot and repair tape machines, switchers, routers sync generators and transmitting equipment to FCC spec with approved logs.

Certifications & Training

CompTIA A+

CompTIA Security+

ABB Robotics

Motoman Robotics

Allen Bradley Programmable Logic Controllers

ASE Automotive Mechanic

Education

Centriq IT Solution, Leawood, KS

Network Administrator Program

DeVry Institute, Kansas City, MO

Electronic Technician

Johnson County Community College, Overland Park, KS

Associate of Arts

TWTA, Kansas City, MO

Power Plant Overhaul

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