Healthcare Resource Coordinator Support Services
Resume:
ERIKKA WALKER
HEALTHCARE ADMINISTRATOR AND MANAGEMENT
CONTACT
************@*****.***
South Holland, Illinois 60473
SKILLS
Chemical Safety Knowledge
Data Analysis
Microsoft Office
Time Management
Human Resources Support
Coordination of Work
Communication
PROFESSIONAL SUMMARY
Environmental Services Resource Coordinator Supervisor with over 8 years of experience in managing and leading teams of over 300 EVS employees skilled at resolving operational issues. Knowledgeable in process improvement and technology adoption. Highly motivated professional with experience in recruitment, employee relations and performance management. Proven track record of success in training and developing EVS new hires, leading to improved job satisfaction and retention.
EXPERIENCE
February 2017 – December 2024
Healthcare Resource Coordinator Manager/Supervisor
Northwestern Memorial Hospital, Chicago, Illinois
Internship Program duties: patient registrations, insurance verification, scheduling appointments, greeting patients, discharge instructions for patients, patient representative and management.
Responsible for the effective supervision and administration of environmental service activities including scheduling, budget preparation and monitoring, performance management, employee relations, prioritizing and assigning work and related activities.
Conducts inspections and investigates tenant complaints to ensure quality and scope of completed work meets standards. Inspects work and trains staff according to green cleaning standards. Assists with ensuring specified contract services are provided by contractors through inspection of work. Monitors, inventories, and distributes materials, supplies, and equipment as needed, coordinates the operation and care of custodial tools and equipment. Develops, updates, and evaluates work and safety standards, policies, and procedures. Operates cleaning equipment, as necessary. Knowledge of leadership techniques, principles, and procedures to assign work, schedule, and train staff. General knowledge of cleaning methods, materials, and equipment to include the operation of heavy commercial cleaning equipment such as high-powered buffers and vacuums.
Knowledge of occupational hazards, safety precautions, methods, and techniques associated with the use of hazardous chemicals and common cleaning equipment. Conducted competency testing at the end of new hire training, which included dwell times, touch points, hand hygiene, PPE, AIDET, biohazard chemicals, infection control procedures, and hospital cleaning procedures. Educated staff on chemical dwell times and safety. Facilitated onboarding of new team members by providing them with training materials and job orientation. Interpreted and explained human resources policies, procedures, laws, standards, and regulations. Supported privacy office Coordinates privacy risk assessment completion. Analyzed risks based on HIPAA and Independently performed thorough analysis for proper response under HIPAA.
August 2000 - November 2016
Licensed Cosmetologist/Manager
Fantastic Sams, Matteson, Illinois
Recruiting, hiring, training and coaching salon staff
Creating work schedules for employees
Inventorying salon supplies and reordering as needed
Ensuring that the salon environment meets cleanliness and hygiene standards required by law
Monitoring staff's completion of continuing education requirement needed to maintain licensure
Resolving client complaints
Marketing the salon to attract new customers
Performing salon services for customers as needed
Adhered to state regulations concerning sanitation and health codes at all times.
EDUCATION
March 2021
Bachelor of Science (B.S.) in Healthcare Administration
Grand Canyon University, Phoenix, AZ
Awards & Honors
Deans List
June 1999
Licensed Cosmetologist in Cosmetology Business
Pivot Point Cosmetology Inc, Chicago, Illinois
December 2023
Master of Science (M.S.) in Health Care Administration/Management GPA 3.8
Grand Canyon University, Phoenix, AZ
REFERENCES
References available upon request
AWARDS
Partner in Care Award
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