Customer Service Travel Agent

Deborah Keller

*********@***.*** Clearfield, UT, US 801-***-****

WORK HISTORY

LEAD RESET at Reset Lead

****-**-** - ****-**-30(0 Year(s))

Built strong relationships with the stores Captains and whomever was in charge of the areas when we arrived at the store.

Worked with the other reset workers from SAS to complete the different resets. Worked the pad to complete reviews of store products and different resets. TRAVEL AGENT at CDKTravel

1995-06-01 - 2024-09-23(29 Year(s))

Built strong relationships with customers through excellent customer service skills. Processed payments using credit card machines or online payment systems. Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws.

Arranged and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.

Researched special offers from various vendors to provide cost savings opportunities for customers.

Identified potential problems before they arose and developed solutions accordingly. Booked transportation and hotel reservations, using computer and telephone. Answered travel questions from customers about destinations, pricing and flight schedules. CONTRACTING OFFICER at Hill Air Force Base

1984-10-01 - 2014-11-30(30 Year(s))

Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence. Coordinated regularly scheduled meetings with vendors throughout the life cycle of a contract in order to monitor progress towards goals and objectives outlined within the agreement. Set goals and deadlines for department.

Provided advice and counsel on legal requirements pertaining to government contracting regulations.

Prepared bid packages for competitive bidding process. Researched potential vendors and negotiated terms and conditions of contracts. Planned, administered and controlled budgets for contracts, equipment and supplies. Maintained records related to contract awards, performance evaluations, payments. in accordance with established procedures.

Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.

Drafted Request for Proposal documents in accordance with federal acquisition regulations. Reviewed vendor invoices against purchase orders and contracts to ensure accuracy of pricing prior to payment approval.

Tracked changes in government regulations affecting procurement processes and made recommendations for necessary adjustments or improvements. Evaluated proposals submitted by contractors according to predetermined criteria such as quality standards, technical specifications, delivery schedules, price structures. EDUCATION

Park University -

Graduated

Management Associate of Science

Embery Riddle Aeronautical University -

Graduated

Human Resources Development

Hollywood Beauty College -

Graduated

Cosmetology/Cosmetologist

SKILLS

Customer Service, 35 years

Clerical, 35 years

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