Customer Service Human Resources
Resume:
Kim Barbery
************@*****.*** 813-***-**** Ward, AR
SUMMARY
Seasoned bilingual professional with 19 years of diverse work experience, including roles in administration, finance, human resources, customer service, and medical rolls, with emphasis on diversity and inclusion. Proven track record in managing daily office operations, handling procurement, resolving customer complaints, and overseeing HR tasks such as hiring and performance feedback. Excitedly seeking an Administration role to leverage strong organizational skills, customer satisfaction enhancement, and experience with office management procedures.
SKILLS
Fluently Bilingual in Spanish and English • Great Organization and Detail Oriented • Microsoft Word Programs • Translation and Interpretation • Medical Terminology • Data Entry and Administrative • Front/Back Medical Office Procedures • Billing and Collecting • Transportation • Job Analysis
WORK EXPERIENCE
TTEC Healthcare Solution (Remote)
7901 E. Blvd., Suite 150 & 400. Denver, CO 80230
Supervisor – Valerie Reina – 800-***-****
Customer Service Representative (FT/40+ hrs per week) Dec 19, 2023 – Present
Answered incoming calls in a high pace environment.
Provided members with benefits information.
Submitted grievances on behalf of members.
Neuropsychology Associates of Fairfax
3020 Hamaker Ct Suite 103, Fairfax, VA 22031
Supervisor – Dr. Cynthia Sullivan – 703-***-****
Office Manager/Hr Representative (FT/50+ hrs per week) May 1, 2017 – Mar 10, 2022
Administered daily operations to streamline workflow and uphold productivity levels.
•Demonstrated exceptional organizational skills in the procurement of office supplies and testing materials, and in managing work order submissions.
•Effectively addressed customer grievances, contributing to improved customer satisfaction, maintained essential medical records, HIPPA compliance and privacy while securing patient medical records and employee personnel records.
•Oversaw the hiring ad exit process, including conducting interviews, collecting necessary employment documentation,
•Provided employee feedback to the partners on performance, as well as maintaining the employee relations and communication channels open.
•Performed a job analysis to developed Standard Operating Procedures on company policy for future employee training and development to include job descriptions, specific job duties provided orientation to externship students.
Krlo Barbery Residence
7454 Ridge Oak Ct., Springfield, VA 22513
Supervisor – Krlo Barbery – 813-***-****
Caregiver (FT/40+ hrs per week) Dec. 1, 2015 - Apr 30, 2017
•Oversaw the care and safety of young children, while simultaneously fostering their involvement in stimulating activities.
•Handled daily food preparation and orchestrated diverse daily tasks, ensuring a well-organized and mentally engaging atmosphere.
•Ensured children were driven to and from school and after-school activities.
Limitless Services, Inc.
6712 Heritage Grande Boyton Beach, FL 33437 Tampa, FL
Supervisor – Pierre Cole 561-***-****
Interpreter (PT/30+ hrs per week) Apr 10, 2014 – Nov 22, 2015
•Delivered top-tier interpretation services, ensuring efficient communication for Spanish-speaking clients.
•Facilitated client comprehension and participation during worker’s compensation appointments.
•Assisted in client representation at legal meetings, fostering comprehensive communication between parties.
•Ensured to Provide detailed reports of interactions with clients to produce to Insurance companies and workers compensation case workers.
St. Mary’s Neurology Center
15267 Amberly Dr. Tampa, FL 33647
Supervisor – Dr. Reena J. Kavilaveettil - 813-***-****
Certified Medical Assistant (FT/40 hrs per week) Sep 03, 2014 – Apr 15, 2015
•Efficiently managed patient data, including clinical notes, demographics, and insurance details, utilizing e-clinical electronic medical records software, ensuring accurate and up-to-date records.
•Performed essential medical procedures such as recording vital signs and patient histories, preparing examination and treatment areas in compliance with aseptic techniques, and responsible disposal of biohazard materials, contributing to the overall patient care process.
•Coordinated front office duties, including call management, appointment scheduling, patient check-in/out, maintaining medication lists, collecting payments, and applying appropriate ICD-9 medical codes for procedures, enhancing the operational efficiency of the practice.
The Sisters Cleaning Services, Inc. (60+ hrs per week)
11114 114th Ave Tampa, FL 33612
Supervisor - Ashley Rose – 501-***-****
General Man ager/Administrative Assistant/ HR Director Jul 1, 2007 – Dec 20, 2014
Managed more than 50 employees for almost 30 apartment complexes priding in the diversity and inclusion of both employees and vendors, ensuring all turn-over operations to include clean, paint, and repair were completed to standard.
•Engaged regularly with clientele to ascertain their needs, bolstering customer satisfaction and quality assurance.
•Developed and led employee and subcontractor training initiatives and coordinated various tasks such as cleaning, painting, and drywall repairs, also provided training for leadership development, thus boosting operational efficiency.
•Oversaw administrative responsibilities including invoice production, payroll, collections, and compliance with insurance and business licensing regulations, fostering a well-structured and compliant business environment.
•Supervised workforce regulatory adherence and managed the hiring and termination processes for employees, contractors, and vendor management, recruitment and retention strategies to be able to maintain staffing needs and provided coaching and mentoring to employees.
Tampa Family Health Center Tampa, FL
Medical Assistant Extern (40 per week) Nov 2013 - Feb 2014
•Successfully executed various medical procedures, such as vaccinations, blood draws, EKGs, strep tests, and suture removal, demonstrating proficiency in hands-on patient care.
•Expertly handled administrative duties, including patient history documentation, immunization record keeping, and managing patient appointments, contributing to efficient clinic operations.
Tampa General Hospital Tampa, FL
Patient Care Technician Extern (40 hrs per week) Oct 2012 - Nov 2012
•Delivered holistic patient care, including the initiation of IV lines, catheterization, wound treatment, and bladder scanning, adeptly balancing the needs of various patients concurrently.
•Effectively recorded and communicated vital signs, patient statuses, and treatment specifics, concurrently developing proficiency in utilizing EKG halter monitors, Hoyer Stand Up Lift, and Gait Belt.
Randstad North America (JP Morgan Chase) (FT/60+ hrs per week)
1150 Assembly Dr. Suite 300, Tampa, FL 33607
Customer Service Representative/Team Lead Jul 2005 - May 2007
•Effectively resolved customer inquiries through proficient troubleshooting, which notably enhanced client satisfaction.
•Strengthened team performance by delivering comprehensive training to colleagues, and demonstrated successful de-escalation of high-stress customer situations.
Pan-American Services, LLC Fort Lauderdale/Miami/Surrounding Areas, FL
Interpreter and Transportation Provider (FT/40+ hrs per week) Jan 2003 – June 2005
Delivered high-quality interpretation services to Spanish-speaking clientele, ensuring seamless communication.
Facilitated client attendance at worker’s compensation appointments, effectively fostering understanding and engagement.
Ensured to Provide detailed reports of interactions with clients to produce to Insurance companies.
Provided transportation to and from client appointments.
U.S. Army Ft. Stewart, GA
E-2/Finance Specialist (FT/40+ hrs per week) Mar 2000 - Nov 2002
•Accurately maintained and rectified discrepancies in personnel remuneration, specifically focusing on housing allowances and other benefits.
•Managed critical documentation for personnel transitions and provided comprehensive responses to pay-related inquiries.
Cashier/Deployment to Bosnia (7 Month Tour) Mar 2001 - Oct 2001
•Managed and accurately adjusted financial transactions pertaining to land usage and deployment compensation.
•Contributed to safety operations, ensuring secure and efficient operational procedures.
EDUCATION
Ultimate Medical Academy
•Patient Care Technician Dec 2012
•A.A., Health Science Dec 2013
•Medical Assisting July 2014
•Academic Honors Recognition
•Alpha Beta Kappa
•3.72 GPA
US ARMY
•US Army Finance Specialist Course Aug 2000
•Army Good Conduct Metal • National Defense Service Medal • Armed Forces Expeditionary Medal• Army Service Ribbon • Army Lapel Button • NATO Medal (Yugoslavia)
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