Administrative Assistant Support

KESHIA WALKER

******.******@*****.*** 216-***-**** Cleveland, OH 44120

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and efficient with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Made significant contributions to previous workplaces by consistently meeting deadlines, and enhancing communication between departments. Strong organization

Effective communication

Work experience programs

Problem-solving abilities

Multi-tasking

Time management abilities

Relationship development

Professionalism

Reliability

Teamwork and collaboration

Conflict resolution

Written communication

Progress reporting

Knowledgeable in Administration

Phone reception

Meeting support

Customer service

Filing experience

Office administration

Keyboarding skills

Computer Relations Amazon - Cleveland, OH 02/2023 - 04/2024 Maintained accurate and up-to-date database records. Delivered user support for system applications and hardware components. Compiled in-depth reports on system utilization, performance metrics and relevant data points. Monitored system performance for optimal operation. Assured correctness and organized data for computer entry preparation. Generated comprehensive reports on system performance metrics. Regularly analyzed log files to ensure optimal system performance. Compiled data from numerous sources for comprehensive output. Team Manager Delta Systems - Streetsboro, OH 03/2021 - 12/2022 Guided, coached and mentored team members to help them achieve their full potential. Compiled detailed reports of staff performance metrics, including productivity levels. Enforced compliance with company policies, procedures, regulations and laws. Created and executed plans to enhance team productivity. Oversaw scheduling, task allocation, attendance tracking and time off approvals daily. Led regular staff meetings to discuss project progress. Supervised team efficiency, evaluated progress towards objectives, recommended enhancement areas and delivered employee feedback.

Facilitated seamless information flow across departments. Summary

Skills

Experience

Worked alongside managers organization-wide to pinpoint optimal practices for implementation. Optimized operational processes to enhance efficiency. Maintained precise personnel and payroll records.

Oversaw daily workloads and workflow for smooth operations. Directed remote teams efficiently, leveraging virtual communication tools to ensure engagement and productivity.

Documented customer interactions, transactions, comments, and complaints. Performed outbound calling and emails to Supervisor as needed. Production/General Laborer Nestle - Solon, OH 05/2019 - 01/2021 Maintained spotless and orderly work environment in accordance with health regulations. Managed multiple kitchen appliances following manufacturer's guidelines. Enforced stringent sanitation, health, safety, and food storage guidelines. Managed the transfer of goods between trucks and trailers. Performed quality control checks on finished products. Guaranteed adherence to organizational guidelines consistently. Facilitated component assembly into completed products. Oversaw inventory management, guaranteeing sufficient stock levels. Examined finished products to ensure compliance with quality standards. Analyzed assembly line issues and implemented solutions. Collaborated seamlessly with team members on tasks and progress. Operated equipment to load and unload materials.

Coordinated and prepared products for processing.

Consistently achieved or surpassed customer shipment schedules on time. Secretary Assistant State Farm Insurance - Pepper Pike, OH 04/2018 - 08/2018 Verified invoices for accuracy prior to processing payment. Managed efficient filing systems for crucial records. Generated agendas and documented minutes during meetings. Created various documents including memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Reviewed and edited documents for grammar and punctuation errors. Generated expense reports compliant with company guidelines. Managed payment processing for invoices.

Processed and allocated mail to the correct personnel. Managed executive calendars, coordinating meetings efficiently. Addressed customer inquiries through email and telephone politely and professionally. Welcomed visitors professionally and guided them to relevant personnel. Ensured confidentiality by maintaining filing systems. Delivered administrative assistance to Office Manager and team. Handled incoming calls, responded to inquiries, and transferred as necessary. Contributed to department-specific projects as needed. Confers customers who are displeased and finding a solution. Review, analyze and evaluate receipts in system.

Shaker Heights High School Shaker Heights 06/2008 High School Diploma

Education and Training

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